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Hi, I’m looking for some help. We have built a garden office and would like to extend our existing wifi down to it. It is approximately 40m from the house and so plan to run a Ethernet cable from the existing router, which is a BT Halo 3. We have fibre to the house so a strong link to the Internet. We have tried the BT wifi discs in the past but as documented elsewhere on this forum, they did not work well with our Sonos system. Ideally, we would like the WiFi extension to cover the garden area as well. I am not very tech savvie, and have got rather lost understanding what the best way to do this might be - mesh, bridge etc. I would be very grateful if somebody could offer a little bit of advice about how to do this without costing a huge amount of money and in a way that an IT numpty could follow! We currently have a mix of Sonos devices - 10 speakers in total, 2 of which are very close to the garden and so could pick up the new WiFi signal. Many thanks for your time and patience.

I’m really loving my new immersive set with Arc Ultra, but I am struggling with one thing: when I have my Era 300 surrounds set to ambient mode (which I prefer over full), I feel that there is way too much bass coming from behind me. I love the idea of the surrounds adding ambience to stereo music, but I’m not sure why lower bass notes are included in this ambience. It gives me a weird echo effect of bass lines and kick drums being behind me, when I wish they just came from the sub which can fill the room on its own. I know I can turn down the surrounds, but then that throws off Atmos mixes.I’m curious if anyone else has the same issue, and if it’s something people have been able to get used to. Thank you!!!

Hello I have a connect:amp s2. I have had it previously  connect to my system and it worked fine. I recently change out some components and removed all of the S2 amps. I want to now add one back in and it will not go past the press the button on your connect:amp page. The button press is never recognized. I have read of a couple of instances of this happening but did not see any resolution to this issue, anyone run into this?

Hello,I have an active XM subscription, and it works perfectly on my phone, through Bluetooth, and in my car. However, I’ve been unable to get it to work on my Sonos system.I’ve reauthorized my account multiple times, and everything is up to date. I even contacted Sonos support, and they suggested that my internet speed might be the issue. However, I have 1 gig internet, so that shouldn’t be the problem.It’s becoming frustrating that I can’t get XM to work on Sonos.Can you please help me troubleshoot this issue?Thank you,

Hello, I am about to purchase a pair of Era 100 for my room in an shared apartment.I was wondering if I have previously stereo-paired 2 Era 100 via wifi ‘A’. Can I still stereo play them from my phone using bluetooth or line-in mode but whilst connecting to another wifi ‘B’?Are the speakers playing in true stereo mode?

My Sonos Roam s l has an Orange light. 

Hope you can help? I’ve moved house so have all new WiFi and codes etc. I’ve tried to connect to my play 1 on the new system. Trouble is I’m not able to update the app with the relevant information. Below are the only pages I have on my app. Ive downloaded the app and logged in again. There are no settings buttons??? To change the WiFi to the new password - so now I’m stuck!! Why is my app so limited?  

Hello, I’m writing to report a serious issue in the latest version of your iOS app. As shown in the attached screenshot, the app is displaying internal string identifiers (e.g. WIZARD_STR_SETUP_HOME_VOICE_SERVICES_TITLE) instead of proper translated text. This appears to be a localisation bug – either the translations are missing, or there is a failure in loading the correct language resources. 

How to merge parts to have it to have speaker on the same part?Thank you

I am working on setting up a 4.1 system in our living room. (Using a Samsung Frame so wife didn’t want to use a Soundbar)We have 2 LCRs in wall with an amp (phantom center) and 2 in ceilings for surrounds with a separate amp.Debating on whether to use a 3rd party subwoofer or a Sonos Sub 4 subwoofer with the setup.Any pros/cons to each?Thanks!

I thought the new app has sort of stabilized, but then this last week it's back to tricks and stupidity -- speakers disappearing from system, lots of mysterious playback errors where it just keeps saying "Couldn't play content" and "Something went wrong." Now it's doing a thing where it will play in one room through the touch controls but in the app the room is listed as "No content.".I've updated, rebooted, etc. Anyone have any suggestions? Or is this all filed under "WTF is wrong with the new app"?

I found a pair of Polk TSi100 bookshelf speakers and wonder if these will match my Sonos Connect Amp Gen 2?Specs for TSi100 are: 20 watts to 100 watts per channel, 8 ohms, 53 Hz to 25,000 HzSpecs for the amp are: 2 x 55W 8 ohms, 22 Hz - 20,000 HzAt a glance I thought these speakers is a close match but I do not have experience in these stuff.Also these speakers have been rated well.Can anyone help please? 

Hi all, I have a gen 5 that I bought from new, I’ve had to reset it and I now have a green flashing light but I can’t seem to find it on my Sonos app… tried resetting a couple of times but i cant find it on the app in my iPhone….any idea what I’m doing wrong?

Right now I almost regrett to have moved to a Sonos ARC Ultra + Sub + 2xERA300 setup as the center channel of the Arc Ultra overpowers the left and right channels which means that you have almost no directional stereo effect from the front.The center channel is at least 5bB louder than the left an right channels, you can notice this easiely by playing a surround sound test video which you would usually use to finetune the channel volumes when using an AVR.We need an option to change the center channel volume of the Arc Ultra to actually hear the left and right channels.Trueplaytuning does not change the current behaviour, speech enhancement makes it worse.

this an addendum to my recent post regarding upgrading Play:1s to Era 100s which appears solved. My old Play:1s are now in a different room. These are available as a speaker pair in the Sonos app but do not show as a playback option in Apple Music Airplay.I much prefer using Apple Music for playback control, Sonos too laggy. I suspect i will need to power down speakers, router etc However i have a Sonos Move in another part of the house which shows up with no issues.Im using Netgear Orbi WiFi.

Hi all.I have Sonos S1 equipment.  I got a new CD which I ripped to Itunes, updated my Sonos library and went to play but the sound was really distorted. I tested the CD in a seperate CD player and the disc is faulty.  I deleted it from Itunes and bought another copy which works fine. It’s ripped to Itunes, Sonos library updated and plays fine, however Sonos is now showing that along with the new one the original faulty one is still in my library, which it isn’t?  It even plays the faulty version somehow if I select it?  I’ve checked my Itunes library and only the new one is there, but to be on the safe side I’ve deleted it then added it again several times, and updated my Sonos library 4 or 5 times, but the phantom CD is still there - any ideas how I get rid if it?  Any help gratefully appreciated. 

Sonos? Nie mehr. Ich bedaure den Tag als ich für etliche Tausend € das System gekauft habe!  Moderator edit:Google Translate-Sonos? Never again. I regret the day I spent several thousand euros on the system!

I just moved across country, and now I can’t connect or reset my Sonos Sub. I believe it’s a gen 3. It had the infinity symbol on the join button. what happens is my Sonos app recognizes the sub. It’s starts the add procedure. The app joins the subs network. Then the app asks me to press the join button.i press it repeatedly, but the app never sees it and eventually times out.I have tried the reset procedure on the sub. I hold the join button while plugging in the power. The light flashes orange while I am holding it. And never changes. I’ve held the  button for around 2 minutes.  Any suggestions?  thank you. ed  

When I enter my authorisation code it just stays on the page. 

Hello all,I notice that all Podcast episodes of Radio France Service are outdated since 15 april. Is it possible to update this Service and how?Best regards 

Hey there, I've read through the issues people are having with the stereo pairing between 2 era 100 speakers. I was wondering if I could somehow connect them via usb c cable. Thanks

Chciałabym bardzo aby można było dodawać nie tylko surround w Sonos Amp ale także żeby była możliwość dodania jeszcze surround Back oraz górne głośniki do Dolby Atmos . W tedy ten system byłby idealny. Moderator edit:Google Translate- I would really like to be able to add not only surround in Sonos Amp but also to be able to add surround back and top speakers to Dolby Atmos. Then this system would be perfect.

I have Beam + Sub + Ikea Symfonisk HT system and would really appreciate support for TruePlay in my Pad Pro (M4). My old iPad (Air gen 2) if just a tad too old (15.8 vs 16) and new one is to new, I really enjoy this system but lack of Trueplay is bummer. Beam does not have any support from Android, so I’m out of options for tuning my system. Is there some realistic chance and ETA for Pro iPads to get support?

I can not figure out how to connect my sunmit broadband cable box , my erros wifi and the sonos bridge.  Can anyone help me, please ?!

I would like to know if my Sonos One could be paring with a new Sonos Era that I want to buy. My question is if this two different models could be paring in order to sound together in different rooms. Thanks for your answers!