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Jacqui Chipp
Contributor I
May 3, 2025
Answered

Trouble Shooting Sonos App

  • May 3, 2025
  • 2 replies
  • 90 views

Hope you can help? I’ve moved house so have all new WiFi and codes etc. I’ve tried to connect to my play 1 on the new system. Trouble is I’m not able to update the app with the relevant information. Below are the only pages I have on my app. Ive downloaded the app and logged in again. There are no settings buttons??? To change the WiFi to the new password - so now I’m stuck!! Why is my app so limited? 

 

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Best answer by buzz

The easiest path is to install the old WiFi username and password to the new router.

2 replies

buzz
buzz
Grand Maestro
May 3, 2025

Don’t Factory Reset without further consult.

 

buzz
buzzAnswer
Grand Maestro
May 3, 2025

The easiest path is to install the old WiFi username and password to the new router.

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