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Jacqui Chipp
Contributor I
May 3, 2025 1:37 PM UTC
Answered

Trouble Shooting Sonos App

Hope you can help? I’ve moved house so have all new WiFi and codes etc. I’ve tried to connect to my play 1 on the new system. Trouble is I’m not able to update the app with the relevant information. Below are the only pages I have on my app. Ive downloaded the app and logged in again. There are no settings buttons??? To change the WiFi to the new password - so now I’m stuck!! Why is my app so limited? 

 

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Grand Maestro
May 3, 2025 1:39 PM UTC

The easiest path is to install the old WiFi username and password to the new router.

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Grand Maestro
May 3, 2025 1:38 PM UTC

Don’t Factory Reset without further consult.

 

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buzz
buzzAnswer
Grand Maestro
May 3, 2025 1:39 PM UTC

The easiest path is to install the old WiFi username and password to the new router.

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