play 5 wi fi

Question

My play 5 speaker stopped connecting to the WiFi network - seemingly a common problem based on all of the threads. I ran a diagnostics as advised on here and got the code below.

Sonos simply advised my speaker is faulty and because it is out of warranty they offered me 30% off a new one should I return it.

I wondered if anyone has had any luck with getting their speaker repaired? Its such a shame to let it go especially when a new one is so costly.

Moderator Edit: Recorded and removed diagnostics number.

nik9669a · Accepted Answer

Can I just ask, if I get another Sonos speaker and my play 5 is connected using the Ethernet cable, should I be able to attach the new speaker to the wireless network to play the same music in another room for example?

thank you

Yes.

Mixes of wifi and Ethernet- connected speakers are no problem. Normally (not sure if the wifi is broken in a speaker) they’ll create a “mesh” network called SonosNet. Just make sure your wifi runs on one of channels 1,6 or 11 and SonosNet is on one of the other two of those channels.

nik9669a · Answer

It’s not advisable to publish the diagnostics number here, as there is personal data in the report - I suggest you edit your post and delete the number.

If you can continue running the Play:5 wired by Ethernet cable, why not do that?

There is, or was, a uk-based company offering repairs but I don’t recall their name and haven’t used them so can’t recommend them.

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