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Hi, thanks in advance for any help or suggestions. I have been using HiFi Cast for more than a year with no issues at all. It was able to play to Sonos media renderer and all of my Sonos speakers played perfectly.

It seems that in the last few weeks (not sure exactly when) that something changed. Now HiFi Cast will only play to one room at a time. 

Here is the odd behavior that I can't seem to get past. In HiFi Cast if I go under connected devices it displays all of my Sonos speakers, but only one speaker can be selected at a time. If I try to select something different it exits the connected devices screen and kicks me back out. If I then return to connected devices screen it will have made the change, but again just the one room is selected. I am unable to open the settings for each connected device although I see the gear icon beside each Sonos room.

I have the following rooms in Sonos:

 

Arc Group which has the Arc, a pair of Sub 3 and a pair of Fives.

I have another room called Sides which is composed of a pair of Move 2

And my last room called Rears is another pair of Fives.

 

I have uninstalled and reinstalled HiFi Cast from the play store (I am using Android) with no change. I have always had the paid version of HiFi Cast. Not sure what has happened. Any thoughts are appreciated. 

Not at all familiar with HifiCast, but there are several suggestions that come to mind.

First, I’d be tempted to reboot every device involved, from the Sonos speakers in each room, to the router, and the device you’re casting from. I’d also check for updates from Sonos, both for the controller and the speaker’s firmware. 

Nest, I’d be tempted to reach out to HifiCast’s CS. If they’re not able to help, I would recommend that you submit a system diagnostic within 10 minutes of experiencing this problem, and call Sonos Support to discuss it. Don’t post the resulting diagnostic number here, they get sensitive about GDPR.

There may be information included in the diagnostic that will help Sonos pinpoint the issue and help you find a solution.

When you speak directly to the Support staff, they have tools at their disposal that will allow them to give you advice specific to your network and Sonos system.

Thank you Bruce. I will try, but I'm very surprised. Plus I unplug all my Sonos speakers after I'm done listening so I think that counts as rebooting them but I'm not positive. 

Anyway, hopefully this can get figured out. Appreciate your reply. 

Odd that you unplug devices that are designed to not be unplugged regularly, but a reboot of the router and your casting device might help.

Please keep us posted. 

I listen to music rarely. Not by choice, but because of circumstances. I think it makes sense. Unless I'm mistaken, any amount of power will have an affect on the products longevity.

Rebooted everything several times. Nothing changes unfortunately. I haven't done so yet, but I will reach out to HiFi Cast directly. I'm sure they will try to help and I will update the thread.

There’s a lot of discussion on the effects of plugging/unplugging Sonos devices on their longevity. My input would be they are made to stay on all the time, but not meant to do many start ups.

If you would not use the speakers for weeks or months the latter argument would not be very meaningful and you could save some electricity and maybe even save your devices from lightning damage etc. Though I’d hate that the speakers would have to update first when I would use them.

Yes I can go weeks without using them. It has happened a few times where I have to update some of my products, but to this point it hasn't been an issue.

Is there any information from Sonos that turning them on and off risks the products, or is it because they want to be sure that people always have an updated product?

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