Waiting on RMA Return

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I sent my Playbar away to Poland 2 week ago and received notification that it was delivered on the 15th April from UPS, however, I have had 0 communication from Sonos to say that they have received the unit. I have also chased via email and have heard nothing back. From the start of the RMA process until now has been over 3 weeks. Initially I had to chase a few times to get the label to ship the Playbar too. Why is this process so dragged out?

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Corry PAnswer

Sonos Staff

Hi @BravoOutcast

Welcome to the Sonos Community!

Sorry to hear of this delay in getting your replacement speaker. Thank you for bringing this to our attention. I have found your support case and asked a colleague to look into the situation - your Playbar has been marked as received and we will ship a replacement by tomorrow evening at the latest (European time).

Apologies for the delay - we do aim to do better.

I hope this helps.

Edit: you will likely receive a related email soon.

"Common sense is the collection of prejudices acquired by age eighteen." - Albert Einstein