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Answered

sound issues on Beam 2

  • April 23, 2025
  • 3 replies
  • 63 views

The sound keeps dropping out on my beam gen 2, it happens randomly 

Best answer by Rhonny

It sounds like wifi interference. Have you tried connecting it to your router by ethernet cable? 

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3 replies

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  • Prodigy II
  • 2607 replies
  • Answer
  • April 23, 2025

It sounds like wifi interference. Have you tried connecting it to your router by ethernet cable? 


  • Author
  • Contributor I
  • 1 reply
  • April 23, 2025

No not yet but I will give it a shot, thanks for your help 


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  • Prodigy II
  • 2607 replies
  • April 23, 2025

It could also be a sound format mismatch from the TV (if it’s only TV audio that drops), or similarly potentially a old-spec HDMI cable being used.

But come back (or not!) once you’ve tried the ethernet cable.