Trending Lyricist I

Answered

apple music recently played not showing on apple music app after using sonos

Forum|Forum|1 year ago
February 4, 2025
19 replies
1633 views

Hi all

wnen I use the Sonos app to play Apple Music the last played songs and albums etc are not showing up and syncing on the actual Apple Music app therefore not going to my replay for the month. I have listening history on for the music app. Is there anything else I need to do within the Sonos app side?

This topic has been closed for further comments. You can use the search bar to find a similar topic, or create a new one by clicking Create Topic at the top of the page.

Best answer by Jamie A

HI @rastallp et al,

I don’t have any update on this, and my last post remains much of the same.

The team is still looking into this and if I hear anything I’ll update this thread. If anyone has reached out to support to log a case with them, you’ll also receive a follow up email once resolved. I would recommend calling to log a case with the team if you haven’t already as this helps boost the case count the issue has, the more cases tagged against an issue the higher priority it becomes.

To set expectations, I don’t have an ETA to share on when this will be resolved, and I probably wont have any news until this is resolved: you’ll most likely see the issue resolved in the app yourself before I reply to this thread once it is fixed.

Show previous replies

R

Rbej

Lyricist I

Everything works fine when use Alexa to play music. Sync with Apple music works good.
No sync if playing music in Sonos app.

Daymo2007Author

Trending Lyricist I

Yes that’s it. And Alexa doesn’t play lossless on any service on Sonos only via Sonos voice.

K

KentThree30

Lyricist I

Just wondering if anyone has received any updates from Sonos on this issue? I’m new to the ecosystem and was disappointed to see that I can’t listen to my Apple Music content via the Sonos app without losing out on the listening history for my Apple Music Replay.

Finding this thread makes it seem like this is a new issue so hopefully it can be fixed soon!

Daymo2007Author

Trending Lyricist I

@KentThree30 i believe @Jamie A has logged this with tech!

N

Nancy103

Lyricist I

Any update on this? I think it stopped working back in December.

Daymo2007Author

Trending Lyricist I

@Jamie A had a meeting this week and said he would ask if any update but has also stated they don’t normally give a time scale on a fix. I’m sure there are a few people who want this fixed at the earliest.

R

rastallp

Collaborator I

@Jamie A Could you please provide an update on the resolution to this issue?

Jamie AAnswer

Sonos Staff

HI @rastallp et al,

I don’t have any update on this, and my last post remains much of the same.

The team is still looking into this and if I hear anything I’ll update this thread. If anyone has reached out to support to log a case with them, you’ll also receive a follow up email once resolved. I would recommend calling to log a case with the team if you haven’t already as this helps boost the case count the issue has, the more cases tagged against an issue the higher priority it becomes.

To set expectations, I don’t have an ETA to share on when this will be resolved, and I probably wont have any news until this is resolved: you’ll most likely see the issue resolved in the app yourself before I reply to this thread once it is fixed.

M

MacStainless

Contributor I

Came here because I have the same problem and it’s so frustrating. I have a PLAY:3 and so I can’t even use AirPlay or Bluetooth to my speaker because it doesn’t have that capability.

With all the nonsense Sonos has been going through the past 12 months, I doubt this’ll ever get fixed. This company’s quality has gone downhill in the worst way.

Sign up

Login to the community