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Sonos works fine -- Alexa works fine except cannot see Sonos speakers It has worked in the past. Note: I believe that having 2 Sonos accounts has created the problem. One account has the speakers, the other account has the Sonos SKILL. When I try to add the Skill to Alexa, it tells me that I need to transfer to the other account. All sounds well and good but while executing the transfer it abends and tells me to call Customer Care .. "GOOD LUCK THERE!". What I would really like to do is delete one of the accounts and get everything in one place. Can't find a way to delete a Sonos account. I have a simple configuration. 2 Sonos One speakers and iPhone app and a Windows 10 app.

I have spent an hour trying to reconnect my Spotify account to both Sonos and Alexa so that I can say, "Alexa, play 'XYZ' on Spotify." It then tells me to connect my Spotify account to starting with my Alexa app but EVERYTHING IS CONNECTED AND I AM LOGGED IN. I have tried uninstalling both apps, I have disconnected the service from the speakers, I have even checked my Spotify account to ensure I am in fact premium, even though I know I am, and sure enough, that's fine too. I literally cannot figure out the problem. That all being said, I can't ask my speakers to play Spotify but I can open the Spotify app on both my laptop and phone and connect to my Sonos speakers from there. THIS IS SO FRUSTRATING. HELP.

I have a multi speaker setup (PlayBase, Sub, two Sonos Ones). Voice commands to Alexa work perfectly. I can request a playlist, artist, song, or station from Amazon music and it will play. The problem is that it stops after one song. I've read previous threads regarding this issue. So, I removed the skill and re-added. I've removed the surrounds from the group and re-added. No change. The PlayBase is wired in as is the sub. Any thoughts?

Hi, I have a beam and 2x ones for surround sound. I can’t seem to play music after I’ve been watching tv without using the app. I’ve tried saying “switch to Spotify” but it doesn’t work. Any ideas?

Having continuing problems with Alexa and the Sonos one speakers - one speaker has cut out completely and refusing to respond. The other is occasionally working but mostly not- I’ve tried rebooting numerous times to no avail - the software is rubbish - a lot of money for it to go wrong - I’m considering returning them and going back to old fashioned Bluetooth connection unless anyone has any tips?

I do not understand something. I have sonos one. I have amazon in Poland, paid version. music is played back by the applications on your phone and computer. I have combined applications with sonos - but I can not play because it does not work in my location !!! ---- yyyy .... I do not understand

Have my Beam set up with my Sony Bravia tv via Arc, sounding great. If I then stream some music, I then can’t find how I revert back to the TV sound once the music is stopped, I’m having to turn the TV on and off to get the sound back. I bet I’m missing something obvious!

Hi all, Yesterday i noticed that the beam had disconnected from my Samsung TV. Its been connected via Arc for 3 months with no issues. Now, when using the remote to adjust volume, its displaying the volume level with "tv speaker" next to it. There must be a signal, because i can adjust the volume on my phone and over power the tv speaker volume. Ive cycled power on TV, Beam and cycled the ARC lead. Are there firmware issues at the moment that im unaware of? Streaming music fine so no issue with the hardware. Any help would be appreciated. Many thanks.

Hello Sonos Community! I have a Sony STR-DH790 multi channel AVR powering 7 built in wired speakers in my family room. I want to extend the same music/sound outdoors to play simultaneously, but don’t yet have an outdoor system. Do Sonos wireless audio solutions allow for this type of connectivity to an existing AVR? If so, what do I need to make this work?

Can I make a Bluetooth speaker that is connected to an Echo Dot play together with my two Sonos Ones and Sonos Connect? If so, what is the set up method?

Cannot play Spotify

I have the Play One with Alexa which works amazing. I also have an Echo Dot in another room that works beautifully with my Sonos system. The only slightly annoying thing is that I have to tell my Echo Dot "Play Rock in the Living room". If I don't specifically say "in the living room" the dot plays the music (which is technically correct). Does anyone know if there is a way to change the default player/speaker so that I no longer have to specifically say the location of the speakers I want to use? In other words I would just say "Play Rock" and my Sonos speakers would kick on. I can't seem to find anything specific to this question while searching the Alexa forums.

For aesthetics my Playbar is hidden behind my wall mounted Sony Bravia tv. I have set up the remote and when in direct line (from the side) of the Playbar I can adjust the volume, however when sitting directly in front of the tv I can’t adjust the volume. The tv receiver starts picking up the remote and the TVs volume bar just goes up and down. Is there an easy fix for this?!

Cannot delete songs from playlists using iOS iPad, even when offers delete it does not delete. Can’t even delete the whole playlist. How do I get playlists off my Sonos?

I have Sonos beam,sonos SUB and 2 Sonos play 1 as a rear speakers. Do I need Sonos AMP and what will be improvement for me.Sonos beam is connected with new Samsung 75" 4K TV via ARC HDMI cabel.Bye or not to bye Sonos AMP?

I would love to get rid of my receiver and use the new sonos amp. I already have a sub and a def tech mythos SSA-50 passive soundar that has 5 channels. I enjoy the quality of both. Can I: 1. connect my tv to sonos amp 2. Connect 4 of 5 channels of mythos passive playbar (omit center) 3. Connect my sub to sonos amp 4. Pair 2 sonos ones as rear speakers Will this give me 4.1 sound with simulated center by sonos amp? How do you think quality would be for movie watching? For music? This seems cheaper than starting from scratch and buying an all sonos solution.

My daughter was round our house for Xmas and used her Spotify, on an iPhone 6S, to create a playlist over my SONOS Play:1. The next day, when she was at her own house, 4 miles away, she was trying to use her Spotify to play over her own Bluetooth speaker, unfortunately my Play:1 started up on its own, and as the Bluetooth speaker wasn't responding she tried increasing the volume, yes you guessed it, the Play:1 began blasting out with the music she was trying to play! I have a Play:1, Play:3 and Play:5, with the Bridge, can anyone suggest how this could have happened? Jon

When asking Alexa on my Spotify One’s I always get the reply: ”Please link a Spotify Premium account...”. My premium account have been linked and works perfectly thru Sonos. Spotify is selected as default music service in the Alexa app. Use UK location on both Alexa app and Sonos app. Spotify account is however Swedish. Any idea or fix to this problem?

I have a Sunbrite outdoor TV. I currently use DirectTV but want to go to a streaming service. The Sunbrite is not a smart TV. The audio for the outdoor TV currently uses RCA cables to connect the DirectTV box to the wired Sonos amp, which then is wired to the outdoor speakers. I'll have to use a firestick or such to get streaming video to the TV. The TV has a digital audio output jack but the sonos amp just has the RCA inputs. Any guidance on how to do this, preferably with existing components?

Hi I recently got a Sonos one and Alexa worked fine to begin with. I recently added 2x play 5’s (gen 2) as a pair. All 3 speakers are in the same large room, so I set up pair of play 5’s as one room and Sonos one as another and grouped them. I also then added a boost. Since doing this Alexa will answe questions like what’s the weather (so I know connected to WiFi), but when you say play “xyz” it says it will but nothing. I’ve reset the Sonos one and have it set up as a separate room again (ungrounded), but still no joy. I’m sure it’s something silly, please help Thanks!

I have two Sonos one’s which I use as a paired set in the same room as a playbar and sub connected to a TV. I want to use the one’s independently as a pair (with Alexa) and occasionally use as a home theatre with the play bar and sub. Is there any other way to do this apart from grouping to get true home theatre?

I recently bought a pair of Sonos Ones I have them set up as a stereo pair and if I play music through them using the Sonos Controller everything works beautifully. However, with the new AirPlay functionality I thought it would be great to use them as speakers for my Mac. My Mac OS is up to date and I can see the speakers in the sound menu and play sound through them. My previous set up was to use the speakers built into my monitor. Unfortunately the sound played through the Sonos Ones via Airplay is poor quality - I have tried playing things on YouTube and things on Spotify (not using Spotify connect) on the computer and the sound is rather "muddy" - it is much clearer when coming out of the monitor speakers. Since then I have read that Mac OS only supports Airplay 2 via iTunes and not through the system audio. So I tried playing through the Sonos speakers via Airplay directly from iTunes rather than choosing the system sound output to the Sonos. And when I did this the playback wa

When is trueplay being released for android? ?

None of my Ones are working with Alexa today. They can stream using the Sonos app. Other Echo devices are working with Alexa. Anyone else having this?

Can you command Alexa to play music in a group if they have been group on the Sonos app?