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shaunshowe5
Contributor I
Jan 26, 2019 7:40 PM UTC
Answered

Mic not on

I have a Sonos One with built in Alexa. All worked fine for a month but now Alexa is not responding. Having read this community it looks like the mic is not on. However I cannot get the mic to activate by pressing or swiping the mic button. Any ideas please. Thank you in advance
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    UKMedia
    UKMediaAnswer
    Jan 28, 2019 3:21 PM UTC
    Hi

    First off, please open the Alexa App>Skills>Your Skills and Disable then Enable the Sonos skill. Let us know if the problem persists.
    Remember: Sometimes Red Wine helps :)
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    UKMedia
    UKMediaAnswer
    Jan 28, 2019 3:21 PM UTC
    Hi

    First off, please open the Alexa App>Skills>Your Skills and Disable then Enable the Sonos skill. Let us know if the problem persists.
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    Remember: Sometimes Red Wine helps :)
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