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Hi   new to all this, have just brought a Sonos Playbar, downloaded the Sonos app but when I try to setup the bar after pressing the buttons on the side as requested I get a message saying  Playbar incompatible You need the modern Sonos app to set up your system using this product. To add this modern product to your legacy app, set up a legacy product first then add Playbar.   I do not understand this as I am using the latest version of the app, any help appreciated as I am losing patience with this. Thanks.

Hi I have ordered a Snons Arc and today I have 2 Sonos one and a sonos sub, I intend to buy a Smasung 75 inch Q950TS TV and my question is, I know that TV has advanced speakers around and on the back to play 4.2.2 audio, when I connect the Sonos arc to TV through the Hdmi eArc connection, the audio from the TV will be completely turned off and the arc will take over the entire sound system to transmit the dolby atmos or the TV will share the audio experience from both the TV and the arc.

My Sonos beam will turn off the TV but won't turn it back on again. It's a hisense smart TV. All other functions turn up sound or down etc are ok.

I would like to be able to search for other Spotify profiles or public playlists. It would make sense to me if there was a users tab to search just like artist or song. I would like to search for friends playlists by searching for their username first. I would also like to see a followed tab to sort by friends who I follow.    if this is possible using the Sonos app please point me in the right direction. If not possible I would like to request this feature. 

So, I've searched this forum and have found a number of people touch on it but never answered definitively: does everyone's Spotify Connect "forget" it's playing through Sonos and lose you controls on your lock screen? Frequently I'll connect to my speakers via Spotify Connect and start playing some music. I can use my device to control playback (pause, skip track) for at least a couple of songs, but if leave it unattended for 10+ minutes, the control goes away (Spotify usually still shows on the lock screen). When I try to hit the "next track" button the connection to my speakers is lost, immediately stops playing on Sonos, and starts playing Spotify on the local device. I have an Android phone (Pixel 3XL) and an iPad Mini 4 and the issues seems to occur on both, regardless of platform. My living room Play:5s are both connected via ethernet to my router/modem and the app shows on I'm Sonosnet (WM:0) for all speakers in the apartment. Airplay controls seems to be more reliable with my

Hi All, Is it real that Sonos Beam can’t support voice call with Google Assistant? It’s simply unbelievable that I need to verify this myself in a Sonos forum. Many thanks, Ken

Having just received the Move, a few questions related to the device in standby: 1. Will it automatically enter a sort of power standby if not used and no music is playing? If so, at what interval? 2. Can it be woken from standby By playing to it From the app, without physically interacting with the Move? Experience thus far is inconclusive as when let powered on but not in use, the app seemed to reflect it was unavailable, but when I entered the room the lights on Move remained on. If I power off using the rear button, it then doesn't appear that it can be reached from the app or powered on remotely. As a result I'm not clear which is the best/correct method of entering standby. My preference would be to simply leave it powered 'on' and have it enter a low power sleep state until music is played to it or I physically press a button to wake.

Hi - I have just set up a new 5.1 set up which consists of a Playbar, a sub, a One and a One SL and first to a Sky Q 2TB Box and a Sony 4K TV and first and foremost must say it sounds awesome when playing a movie on Netflix through my Sky Subscription. My question is, should I be hearing surround for all SKY content or is this just for movies and certain programmes broadcasting in 5.1. My set up is SKY Q box into TV by HDMI and the Playbar connected to the TV via the optical cable. In the Sky menu settings Digital audio output HDMI is set to Dolby Digital Plus and Digital audio output optical is set to Dolby Digital. Does anyone have a steer they can provide please? Many thanks

Hi, The Global radio stations have stopped playing on my Sonos 1 when I ask Alexa.  Through either Global player or Tunein.  Radio 1 fine.   I have disabled skills in Sonos app and Alexa app and still not working.   does anyone have any ideas please?  Save my tired fingers from doing it via the Sonos app ;-)   thanks nick 

Hi there. I have a question regarding the audio connection in the following setup: The idea is to connect my projector with the Sonos Beam via HDMI/optical adapter. The projector will be receiving the incoming signal from Apple TV, a playstation etc. connected via HDMI switch. What is the best way to achieve this, connecting the Beam with the audio adapter to the projector directly or to the HDMI switch (having optical). What's the differences in functionality (lag, avoiding to unplug cables for different modes etc)?  Also, I would like to be able to connect 2 bluetooth headphones in order to have the option of audio through either Beam or headset. I'm thinking of achieving this by connecting an Avantree Oasis Plus https://avantree.com/es/oasis-plus-bluetooth-transmitter-for-tv to the HDMI switch. The room is being rebuilt, so running cables behind walls is possible, however, once the dry walls are set up, any modification to it will be an aesthetical masacre.   Is there any obv

Hi I have two existing speakers (not sonos). My question is, can I connect the two speaker via the Amp as left and right front speakers And with a sonos sub and a sonos arc to my TV for HT?  would it be possible to expand it later with two sonos one/five for back left and right?

I can't charge the battery of my sonos move through the usb port.

I have or had every intention of purchasing the Arc and was really excited. Now that it has been released I have about what it can and can not do with my current setup. It will be replacing my Beam that's connected to my Sony Bravia Android TV that purchase in 2018 though I believe it's a 2017 model. So it has ARC but not eARC. What does this mean for me. I've been finding conflicting information. My main concern is will I be able to get Atmos. I've read post that say yes and others that say no. After spending lots of time googling info for my TV I have found that it supports Dolby Digital and Dolby Digital Plus (and honestly I don't know what it's outputting to my Beam). However no where do I see Atmos support or decoding for it. Will this mean no Atmos for me with the Arc or will the Atmos signals somehow be carried through the Dolby Digital Plus? Please help... I may need to rethink my purchase. Normally I would speakers for my TV, not the other way around.  Just FYI, I also h

Hoping to find a solution for a home karaoke set up. I can access karaoke videos/music through my Apple TV which is connected via HDMI to my TV. All TV audio is then routed from TV HDMI ARC to my Sonos Beam with two Sonos Ones as surround speakers. Any possibility to add a microphone component as an additional audio input mixed in with the TV audio on the same speaker set?

BorrowBox is used by the majority of UK libraries, it would be great to have the service available on Sonos. I can see Audible, Libby, Audiobook & Bookmate. Any plans to add BorrowBox????

Please forgive me. I am not tech savy at all. I currently have the Sonos 5.1 home theater system with playbase. I have ordered the Sonos Arc. How will  I go about removing the playbase from the system and then installing the arc ? I also would like to sell the playbase to a friend. How do I factory reset the playbase ? Thank you in advance for kind responses.    

I’ve recently added Spotify to my Sonos controller, but my Spotify library playlist does not appear.  I’ve removed and readded the Spotify service and also updated my music library index, but no joy.  Thank you.

Hi I’ve just preordered a Sonos Arc and I’ve just received a Samsung Q95T which is a TV which has its brains in a separate ‘one connect’ box that sits separate to the TV allowing the TV to be thinner.    The one connect box has all the plugs for the TV including HDMI. So I need to run a HDMI cable 5m form the one connect box to my soon to arrive Sonos Arc.    Should I be looking out for a specific brand or type of HDMI cable?    Many thanks 

Hello all - Any help on my question is greatly appreciated, I am a novice in the home audio space.    I want to set up a Sonos Amp to run 4 outdoor speakers in parallel. 2 Bose Environmental 251’s on the deck about 10 feet from the Sonos Amp. And 2 8ohms rock speakers in the backyard about 100 feet away (cable will run ~150ft), using 14ga buried wire.  Is the Sonos Amp powerful enough to handle this and properly send power to all speakers? Considering I want to use the Bose 251’s what size rock speak should I get to over overwhelm the Sonos Amp?   Thanks for your consideration,  Jonathan  

I had to return a recently purchased play five because of connectivity issues. It’s taken a few weeks from the time I shipped it to the time I received a refund in the form of a gift card. Now I have a gift card for $500 and there’s absolutely nowhere, anywhere to enter that gift card number at the time of purchase. What is going on with this company? I’ve attempted to call customer service multiple times and I’m put on hold for a half an hour and then hung up on. How does any company do business this way?   Moderator Note: Post Title and Content Edited for Language

Hi all Im desperately trying to figure out how to get my samsung android phone & tablet non music (eg netflix, prime, you tube, itv etc) played through the 2x sonos ones g2 i just bought.  Trying to crack this before investing anymore in sonos systems.  The sonos move is the only sonos with blue tooth which gave me an idea.... Couple of questions: 1) firstly I'm assuming in blue tooth mode the move will connect to my android (samsung) tablet like a standard blue tooth speaker, and play non music like i want?  2) if the answer to the above is yes. Then in bluetooth mode can the move connect to my future sonos speakers (two ones g2, a sub, and a soundbar) which obviously aren't blue tooth? Could the move be the audio source (via bluetooth) to play (push audio) across multiple rooms / speaker groups?  Ps, any other ideas very welcome.  Thanks in advance Suzie         

I have Google Assistant on all of my Sonos devices.  And for the past year everything has worked great, including my integration with my smart home devices.   I can say things like “Google turn off the light” and it knows what room I’m in and does the right thing.   Today I moved a single ONE to a different room.  Re-assigned the room in the Sonos app.  Then re-assigned the room in the Google Home app.  Total chaos followed.  Now NONE of my devices know what room they are in, and turn lights on in the wrong room, or for the entire house.   I unlinked Sonos from Google Home, started over.  Didn’t help.   Then I tried moving things around to different rooms, experimented with a few things.  Didn’t help.  Unlinked a second time.  Didn’t help.    Any ideas?   It seems like when I re-link my Sonos to Google, Google still has a memory of the bad set-up.  Is there a way to totally wipe the Sonos configuration from Google and start over?  Unlinking didn’t help.

Hello all,  I see there is a discount for nurses and first responders. Is there also a discount for resident physicians? I’m a resident at Texas Children’s hospital. Some of the nurses were talking about how much they love their sonos speaker. I thought it would be nice to put a few in my office and patient rooms to play some calming music on stressful nights. 

Looking for some help if possible please - some tracks in Spotify won’t play via the Sonos app or direct to Sonos via devices available in Spotify - the playlist are being accessed via Sonos, the songs are greyed out, despite them being a able to be played via the Spotify app on all of my mobile devices, IOS and Android.    

I have 2 sonos ones and a beam, when I ask to skip track with alexa on spotify, she just says I cant skip to the next song. Very frustrating.