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nwhelan
Contributor I
May 15, 2020
Answered

global player not working over Alexa

  • May 15, 2020
  • 2 replies
  • 3994 views

Hi, The Global radio stations have stopped playing on my Sonos 1 when I ask Alexa.  Through either Global player or Tunein.  Radio 1 fine.   I have disabled skills in Sonos app and Alexa app and still not working.  
does anyone have any ideas please?  Save my tired fingers from doing it via the Sonos app ;-)

 

thanks

nick 

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    Best answer by nwhelan

    Hi, all working now.

    2 replies

    Jean C.
    Jean C.
    Retired Sonos Staff
    May 28, 2020

    Hello @nwhelan,

    Welcome to the Sonos community and thank you for reaching out with your playback question. 

    Do you mean that you disabled the Global player skill on Alexa or have you removed the service from your Sonos app?

    Be sure that the Global music service is added to Sonos and that the skill is enabled on Alexa but if there are specific “station skills” that they are disabled within Alexa. If Radio 1, for example has a its own skill it should be removed from Alexa. 

    Please submit a diagnostic report from your Sonos app if you are still having difficulty playing back through Alexa and be sure to include the confirmation number in your response.   

    Help others find useful content by clicking the like button and selecting the best answer to your question.
    nwhelanAuthorAnswer
    Contributor I
    May 28, 2020

    Hi, all working now.

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