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sgtimmerman
Contributor I
May 14, 2020
Answered

Spotify library not appearing in Sonos

I’ve recently added Spotify to my Sonos controller, but my Spotify library playlist does not appear.  I’ve removed and readded the Spotify service and also updated my music library index, but no joy.  Thank you.

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    Answer
    May 25, 2020

    Thanks for the elaboration.

    The free Spotify service does come with limitations. For example, a free Spotify user cannot play individual songs are albums, everything get’s shuffled. That may explain why the individual library does not show up. Considering the premium variant has no issue generating the library, limitations may be the cause. 

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    6 replies

    Anonymous
    May 24, 2020

    Hi @sgtimmerman. Thanks for posting and welcome to the Community.

    To insect this issue further, would you be able to provide me with a diagnostic report of your Sonos system? By replying to this post with a confirmation number, I would be happy to take a look.

    sgtimmermanAuthor
    Contributor I
    May 24, 2020

    Thanks for your help, Adam.  I just submitted diagnostics -- 2077941335.

    Steve

    Anonymous
    May 25, 2020

    Are you operating the music service on the profile with Spotify premium? Or, is your account free with Spotify? I do see two Spotify accounts added.

    sgtimmermanAuthor
    Contributor I
    May 25, 2020

    My problem is with the free Spotify account for Steve, named “Steve’s Spotify.”  I do not have the problem with the premium Spotify account named “Eric’s Spotify.”

    Thanks.

    Anonymous
    Answer
    May 25, 2020

    Thanks for the elaboration.

    The free Spotify service does come with limitations. For example, a free Spotify user cannot play individual songs are albums, everything get’s shuffled. That may explain why the individual library does not show up. Considering the premium variant has no issue generating the library, limitations may be the cause. 

    sgtimmermanAuthor
    Contributor I
    May 25, 2020

    Makes sense.  Thanks for your help, Adam

    Steve

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