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I have a new Sonos Amp and have connected my TV using HDMI ARC. All works great. I don’t always want the sound through my Amp, however. When my kids are watching stuff I’d prefer to use the TV sound. I’ve turned OFF TV Autoplay but that doesn’t seem to do anything. Everything always comes out of the Amp. Even if I turn off ARC in my TV settings, somehow it gets turned back on automatically next time I turn on the TV (LG C8). My only option presently is to keep unplugging the HDMI cable from the Amp. Any ideas? Is it possible to switch between my Amp and TV sound?thanks. 

HiI’ve had a Sonos Arc since they first came out in June, but have had repeated audio cut out issues with it in the past few months with my Samsung Frame 2020 TV. Those issues have been widely reported in these forums already. I’m living with lack of Atmos in the hopes that Sonos and Samsung will eventually resolve this… What I am seeing now though is different and I’ve not found any related questions. My Arc seems to randomly decide to power cycle entirely - audio cuts out, and the lights come on as if it is restarting from being unplugged and plugged in again. I’m at a loss as to what could cause this. It will happen regardless of whether there is audio playing.  Have checked all of the cables, changed power sockets, and left everything off for a bit. Nothing helps with this randomly occurring issue. I took the liberty of submitting a diagnostics report (number 1456821504).  Has anyone else experienced similar issues?

Is the Project Debut Carbon Sonos Edition turntable the same model as the manufacturer's or is it different?It only changes what has the Sonos logo?

Hi, I am trying to connect Sonos play 5 with my Google nest mini, Nut while adding voice assitance with google assistant>add to sonos, in Sonos app i can find Sonos Beam in the Sonos app but i can not find my sonos Play 5 which i want to connect to Google mini. What could be the reason , Please help Thanks

Hi FolksAfter posting last week about the issue I have with my wireless network not supporting surrounds I tried as suggested resting my router and connecting the beam to the router with an Ethernet cable an it hasn’t worked and the router is too far away for the Beam to be permanently wired. I have also restored factory settings and reconnected the 3 speakers and the message still appears. Does anyone have any other suggestion or am I being forced to buy the Sonos Boost which I assume would fix the issue ?Thanks in advance for your help 

Hi,I consider buying a Sonos turntable and connect it to a Play 5 speaker (paired to another Sonos Play 5 speaker + Sub Gen 3).One question though….If the turntable is connected to these two paired 5 Speakers, will these speakers still be able to play music form other sources ?RegardsGeorges`

I just bought a house that has existing in-ceiling dumb speakers, and I have a Beam. What I don’t have is $650 for an Amp (I just bought a damn house, I have negative money!). I don’t really need to connect the in-ceiling speakers to my Sonos system; is there a cheaper alternative that allows me to use the beam and the dumb speakers together just for TV audio?

Original Sonos customer, with 5x ZP100 units.  Still going strong. When we upgraded our TV system,  immediately bought the ARC and the Subwoofer. Only in set up did I learn that S2 CONTROLLER APP exists. Yes, S2 drives the two new items well. YET, in the same room is one of the ZP100 units and excellent ceiling speaks. We'd love to be able to play both.  Any way to link them??

I have an ARC on B/O with Sonos - come on 2/28! During the wait, I plan on building some L brackets to allow to for the bar to be placed in front and below my tv. Can someone please measure the distance from the back of the Arc to the front of the foot (red arrow).  I’ll researched old posts and know the distance between these ‘feet’ is 41.28 inches. Thank you! 

My arc is set roughly 750mm off the ground and 5 inches from the base of the T.v both are mounted on the wall. Sonos arc wall mount is used.. When seated on the sofas the sound I get is not as good as when standing... Do I need to lower the arc.. Thanks

Hello,Today I started to have a problems with my Sonos system.I have 2xOne, 1xOne SL and Beam. I don’t know how it was happend but I lost all my configuration.So, I did factory reset in all devices. Reinstall Sonos app on Android and iOS.And I just can’t connect all my devices. I can connect one of them and that’s it. When I’m trying to connect next device the message “We couldn’t find any Sonos products on your mobile device’s network so we can’t set up your Sonos One. Please try again later” is displayed.My ID 129241624I think I need some helpRegards 

I use my Sonos One to play mp3, wav, wma tracks ripped to the C: on my laptop. For some reason, many of the tracks display incorrect artwork when playing. For example I am looking at Karen and Richard Carpenter whilst listening to Mark Knopfler.Any suggestions please?Thanks,PeeWee

I don’t even know where to start.  It started with the Beam not showing up on my system.  I’d unplug and plug it back in and it would be ok for a few hours, then gone again.  Had to do a factory re-set and re-add to the system.  Then went the Play:3, fixed by unplugging and plugging back in.  Then the paired Play 5’s, which took nearly 2 hours to get re-added after several failed attemtps.  Now, my Arc/Play1s/Sub in the home theater are gone and the 5s are gone again.  I’m at a loss.  I’ve done a factory reset on almost everything.  I’ve re-booted the router several times.  This all started after the last Sonos update.  Any ideas?  

Hi all - Drawing a blank on this. I have a large Sonos setup and am finishing a kitchen reno with wired sonance speakers. I wired two in ceiling and two in wall. They have separate amps in my comm center so I could separate the zones. I was planning to use the two in wall as surround for my Den TV. That TV will be connected to a Beam. This is obviously separate from my Comm Center.  Can I use the in-wall as surround, even though the TV isn’t plugged into an amp? I will also have a Sub set up with it. The In-Wall are running off a newer generation amp. Should I have run an HDMI cord to my comm center when the floors were open (too late now)?  

Iam currently using version 12.2.2 and was working until yesterday and today it stopped working with a message 'unable to connect to sonos, learn moreI have tried to reset app, reconnect the playbar, sub, play speakers but nothing changed, this ain't the first time this is happening. Could someone help pls???I'm using wireless router to connect and still the same issue and it's bloody disappointing and annoying!!!

Hi all, So I purchased the LG OLED55GX and was really keen to set it up. However, I'm gutted that it's currently not connecting to my Sonos arc. The cables are plugged in to the correct slot (E-Arc). On the TV, it says that nothing is plugged into the second HDMI port. On the app when I go to setup, it says HDMI arc not detected. Has anybody experienced this and come across a fix? Many thanks, Adam

If I ask Sonos Move “Alexa what is the weather” it works fine along with whatever other questions I have.But if I ask it to play my Favorites…  It will say “Playing your favorites”  then silence.   It seems to locate my favorites because it says it…. but plays nothing.  It was working before, but started acting up so i had to reset it and reconfigure it all over agian. No I can’t get it to play my favorites.  Note: this is the playlist I have for Alexa.. when asking an Alexa device it works fine.  Any Ideas?

I set up my brand new Samsung 2020 Frame tv and brand new Sonos Arc and Gen3 sub three weeks ago and I can’t get the arc to stay on properly using the HDMI eArc inputs.  It randomly will stop working and sometimes sound will go off for just a second, then back on again.  Unplugging the arc, cycling the inputs on the TV, or going into the expert sound settings on the TV and toggling some buttons does get the sound working again- but who wants to do that sometimes 5 times an hour?  It appears to me that the Samsung TV intermittently has trouble recognizing the arc.  When in the expert sound setting and watching the connections- the TV will sometimes toggle between HDMI and HDMI e-Arc.  It has been so frustrating that I have just started leaving the arc turned off and use just the TV volume. I have read all of the online answers that have been posted and tried all the suggestions.  Just to clarify:This issue has not been resolved. Updates from Samsung and Sonos have not yet fixed the issu

Can I purchase any fibre optic cable for my playbar? I need something longer. 

Hi everyone. I’m logged into my Sonos account with no problems, but no one else in my home can use their own logins on the service. Only my account is recognised. Is there anything we can do? Not even getting a drop down to see other Spotify (for example) accounts.In addition no one else can add their Spotify or other accounts on their devices because the Sonos app demands that they sign in with my Sonos account first. Surely it’s not supposed to work like this?

I have my Samsung TV connected directly to my arc via optical cable.  Can I use the TV as a sound input to my other Sonos speakers (and port/amp locations) that are spread throughout the house so that I can listen to one TV everywhere in my home?

Hi, I haven’t seen a recent post on the topic. Can audiobooks purchased through Apple Books be played on Sonos?

Sonos doesn’t connect from iPhone but dies on other devices. Tried deleting app will connect on Ethernet. Wifi same and settings match Sonos.

RESOLVED_________________________________________Hi all,I am fairly new to Sonos. I have got a move that works flawless and now i invested in the Arc.After connecting the Arc to my TV which was easy peasy, i find that when the TV is shut off the Arc is no longer visible on the Sonos app or in Spotify. So unless the TV is on i cannot use the Arc to playing music.What am i doing wrong here ? is it that the Arc cannot work without the TV being on or am i missing something.Hoping you can help.Kind regardsCarsten

While the sub does work when paired to my One located in my office, when I try to pair it with the ARC in living room, it shows (Living room - ARC + sub) but does not work. I’ve reset it, hard wired it, tried to hard wired the ARC and all results are the same...sub plays when switched to office but not playing with ARC in living room, for which it was intended to do. Please asssist