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Alexa says it will play then doesnt on Sonia 1. Other non Sonos devices do play and say the music is already streaming on another devise I.e. Sonos 1. Before this the music played for a number of years don't know what hapoened

Hello. I have 2 Play One SL and 2 Play:5.I have been using them for the past 7 months with no problems.Since last week I cannot group my 2 Play One SL to play together.I can group all the other rooms but for some reason when I try to group the 2 Play One SL I get this message: “unable to connect speaker. please try later”.Both speakers work independently and I am able to play music separately. The problem starts when I want to group them together.I have also tried a factory reset but to no avail.I have submitted diagnostics and the number is: 2138763499Can you help?Thanks.

I have had the Sonos amp for a few weeks in a living room setup and for the most part am enjoying it. The issue I am having is when watching 5.1 content through an apple tv 4k where I have media files we play back with infuse 6. On these files, they play fine but loud passages such as explosions, crashes etc are much much louder than they should be and dialogue is then very quiet relative to other sounds. Because some of the video content has DTS as the default audio format I have set the apple tv 4k to downmix to stereo. Anyone else have this issue?

I have my Sonos Arc playing my music via Alexa but is there a way for the Sonos Subwoofer 3 (which is connected) also adding to the sound? The music only seems to come from the soundbar. thanksMichael

For last couple of weeks have not been able to connect my products to app other than by using cable.have reset multiple times but system doesn’t seem to want to connect to my WiFi having worked for several years.any thoughts? I reset, it picks up products says they are connected but don’t show on system  

Hi. Every time ‘without fail’ I go onto the sonos app I get on ‘unable to connect to sonos app’ message. Sometimes if I wait about 10mins it connects but then has dropped out half of my system. Then sometimes it will not connect to anything. Then sometimes it takes about 30seconds then I’m in. This has only recently started happening and used to work absolutely fine, even with the S2 app. There is nothing wrong with the lower connection to the sonos products, nothing wrong with the internet connection and even if I toggle off/on my phones wifi it doesn’t tend to work. Anybody else getting this issue. It’s so frustrating and am running out of ideas. I’ve even changed the wifi router channel to be on the suggested 1 or 6 (2ghz). Still nothing.  Thanks Ross

Hi, am a bit confused about this one. Have got hold of a CR200 off a mate, but the touch screen isn't working. Am looking to get 30% discount on a Beam but clearly can't integrate the CR200 into my Sonos setup....is there another way of doing this, via the serial number perhaps? 

I know this has come up multiple times but when searching in the forum, it doesn’t find the threads. Why is the SONOS app so awful? Honestly, it is the worst app I’ve ever used. Issues:Loading the app can take forever Playing a Sirius channel never works - it always says that channel is no longer available. I have to click another one, play it for a bit, then change to the one I want Some times it won’t play anythingI have spent a lot of money on all my SONOS equipment and I love the system. I am baffled by how awful the app is. Note: I had an android app and now back to apple and they are equally bad. The apple app might actually be worse.

Recently purchased and set up, Sonos Arc, Sub, One SL.All speakers work with Netflix, CD, DVD, music and film streaming and through my chosen radio station.I have Sky TV but NO SOUND works through any SKY program on one SL. Any ideas.

So I have my PS5 set to sound bar and dolby bitstream, but neither the 4k discs/streaming services apps such as appletv are showing the dolby symbol in the sonos app, when things are playing. My Series X is showing Dolby Atmos though with disc and streaming apps.  Is it just not supported by PS5?

I have 2 Sonos One SL speakers that were on a system at my office and now I have moved them to my house. I have tried the factory reset directions 5 times on this link below on each speaker…https://support.sonos.com/s/article/1096?language=en_US The light just slowly flashes white - never amber - then goes to solid white, then a few fast orange / red flashes then white again. 

Hi I have 2 Sonos 5 and I want to use them with my TV instead of buying a sound bar. Will the Sonos Port be the best option (more cost effective) to achieve this? Thanks

Have been listening to radio with no problems on my Play 1 and connect amp …..tried today and I get no connection as”server cannot be found”. I’ve tried everything!  I tried My Radio and others but no luck. …..reset router etc. Any ideas? 

When I play music via Spotify I can go to the next song by double tapping the play/pause button of my Sonos.Is it possible to switch between radio stations somehow in the same way?I have added 4 radio stations to “My stations” and would like to be able to switch between them without getting my phone out. 

Can the Connect Amp drive only 2 pairs of architectural speakers ?Only with the new Amp can do 6 ? TIA

I have had all 3 of my products linked to my original app for years. My wife left I changed system ownership, put wifi boosters in my house and when I did, randomly, my 3 kept working but my 1 and 5 aren't visible to the app. It doesn't allow wireless setup and I have factory reset both speakers and they still aren't visible. $1100 in stereo equipment that I am learning was designed proprietary to suck a degree it is literally the opposite of user friendly. Suggestions?? I'm thinking firepit at this point...

Hi, I want to control my Sonos system outside the range of my WIFI. Rather not open ports in router manually or have a unconvenient workaround. Is it possible to do this simple?

So I have Prime Video on my Firestick 4K, Roku Ultra - not the 2020 version, Chromecast built into my Sony Bravia. Jack Ryan always comes across as Dolby Atmos, on Fire Stick and Chromecast but other movies labeled Dolby Atmos don’t play in Atmos just Dolby Digital 5.1. Just wondering if it’s my system or is it just a fluke? 

Hi,I have a rather long room, with a TV on one end. I want to use an Arc for TV sound, but I feel it would need some extra speakers at the rear of the room to boost volume at that end of the room. There are actually two ceiling speakers at the rear end I could use.I’m not that interested in Dolby Atmos or Surround, I just want clear sound from the TV from the Arc at the front and the ceiling at the back. How would I accomplish that? Something like this - Arc direct to TV, Amp powering the ceiling speakers and somehow combine them in the software?Thanks,Eric 

Hello, my sonos one (gen 2) suddenly stopped working. As in I was listening to it in and suddenly it wouldn’t play the next song (I don’t know if it was inbetween songs or at the end of a song, I use spotify for my music streaming) and had compleatly shut off. No lights or touch controls working and no feedback at all. No connection within the app either. I’ve tried unplugging and replugging while holding pairing button (as to do a factory reset) but nothing happens at all, as well as restarting my router and plugging in a network cable. Has anything similar happened to anyone else? and if so how did you fix it?

So do you put the Sonos arc in the front of your entrainment center or the middle?

Are there any tips how to improve my Sonos connectivity? I have a play 5 and two Ones (stereo pair) in the lounge and a One in the kitchen.My internet is terrible and am forever losing connectivity to the different products.Any ideas will be much appreciated. 

I am torn what to buy. I am going to buy a Sonos system because I like the wireless option of it and Dolby Atmos. I have a medium size basement, my main priority for it is home theater for my 85 inch TV, but I also want it to be able to play good music the odd time. I want the best of the best. Do I go with the Arc, 2 subs, and 2 1's OR do I go with the Arc, 2 subs, and 2 fives? Home theater is the priority but music is important to me from time to time as well. What would you do and why? Will the fives take away from the home theater experience of it?

Hello,is anyone using Sonos Beam with a 2020 MBP 16 without optical port ?all I read is pointing to complicated solutions with a bunch of converters and cables.I would like to go for the Beam since I already own other Sonia devices but with all this complexity I am feeling compelled to go for another solution to get a 2.1 audio solution for my MBP.PS: Airplay does not feel like a good solution as it has lag

When a new song starts - it shows up on screen - in the right corner.  Who do I turn that off?