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I just got a Sonos Move and love it, however, I’m having difficulty connecting it to my TV. I have a Samsung UN65MU8000 which allows Bluetooth speaker connections. When I try to pair it, it just gives me an error. I’ve had no issues pairing the Move to my phone. But it just doesn’t want to pair to my TV. Any thoughts? I’ve verified both softwares are up to date. Thanks.

Reopening https://en.community.sonos.com/topic/show?tid=6794715&fid=228999, as that was closed but not resolved. Same issue as was reported on LG C7 is still relevant for 2019 models (e.g. C9). Frankly, the correct solution should be that the Sonos app allows us to turn off UPnP. The feature has security implications and using separate subnets for your home network is a fairly advanced approach.

HiI just noticed a solid green light on my sub gen 3, it maybe where I knocked a button on it or something when I cleaned it, I turned it off at the mains and back on and no lights are on and it’s working as normal. Just curious what a solid green light signifies? Thank you

I can no longer access FIP radio either through TuneIn or Sonos Radio. Is this a temporary problem?

I can only get Atmos out of Prime Video and Disney+ using the native LG WebOS apps. Netflix only gives me DD+ using the LG WebOS app. How is this possible?? I can’t get any Atmos from the ATV 4k but the image is so much better than the WebOS apps that don’t give me Dolby Vision.  Is there something I can do to get Atmos from the WebOS app? Also is there any way to get Dolby Vision through the WebOS app? I think I understand that ATV4k can’t send Atmos over ARC until there is some sort of patch. It’s all pretty confusing for me hopefully someone can help!

I’ve just added a Beam to my system, and I want to be able to use Speech Enhancement.  I’ve got a Samsung TV, connected to the Beam via HDMI ARC, and everything seems to be working correctly. But . . . I know that Speech Enhancement is supposed to be available in the Now Playing tab.  But when I go into the app, what shows up in Now Playing is whatever music I played most recently on the system, and not what’s playing currently on the TV and the Beam.  So I can’t get to the Speech Enhancement button.  Any idea how to fix this? 

Hi does anyone know what kind of coupon is include in the Costco sonos beam shadow edition? in the description it says "Coupon for Sonos.com included".

I have my Sonos Beam connected via ARC to my Vizio smart TV.  I noticed recently the Beam audio will cut out few a few seconds before resuming.  This only occurs for TV audio (streaming or cable).  Playing music from the Sonos app or through Google Assistant is great and without interruption. I’ve swapped the ARC HDMI cable but have the same results.  I changed some audio output settings on the TV (currently Dolby 5.1) and still the same issue.  Sometimes the audio cut out happens more frequently, but usually it’s 1-2 times per hour.   I tried rebooting the Sonos by unplugging it.  Rebooting the router (its attached via Ethernet cable with WiFi turned off), and rebooting the TV.  All the devices software is up to date.  Nothing has stopped the audio from occasionally cutting out.   Any suggestions as to what might be happening! -Peter

I have a Google mini and a Sonos play:3 in the same room. Since the play:3 does not have voice, I have to ask the Google mini to play the music. If I just say: "hey google, play some music" the music plays on the mini which is definitely not what anyone wants... I have to say the room where the speaker is but not only that, if I setup both speaker in the same room the mini still gets the job. You can set default media playback device for the Google mini but no Sonos speakers can be selected. Is that it? Is that what we waiting so long for? Cause if that's so, I'm getting rid of all of this and just getting Chromecast enabled speakers. Please let me know I did something stupid and this can be fixed.

Hello,I’m thinking about to buy a sonos arc for my living room, but my ceiling isn't straight. So im wondering if dolby atmos will work properly.My ceiling is something like this: Do you thing that dolby atmos will work?

Hi there! This is my first post here as I just got my first Sonos speaker ever, a One Gen. 2. I've always been into tech and I always do extensive research before buying something, which I've done in this case as well. Everyone is ranting about how great the sound quality of the One is, but I must say I am deeply dissapointed in how almost any song sounds over 50% volume. I feel like the speaker has all the ingredients to be amazing, great bass for it's size, good sound separation and crisp highs and mids, except when I go over 50-60%. It just sounds muddy, harsh, simply not enjoyable and has a weird echoey feel to it over 50-60% volume. Why would they even make it go to 100% if it's just impossible to listen to at even half that? Just to make it clear, I'm not some crazy audiophile, but as a simple example, I bought my dad a JBL Charge 4 for Christmas, which I thought sounded absolutely fantastic even at high volumes, so I'm honestly very confused that a 100$(on offer) bluetooth speak

Question #1:  The bottom of my LG CX 55” set’s screen is only 1 and 5/8 inches from the surface, so obviously I need to raise it to place the ARC in front of it.  In trying to figure out how much to raise it, how much distance should there be between the top of the ARC and the bottom of the TV screen? Question #2:  What is the maximum distance recommended between the bottom of the TV screen and the top of the ARC to maintain a sense that the sound is coming from the mouths of the characters speaking on the TV? Thanks,Brian

I am unable to get any foreign radio stations through tunein, not my saved favorites or any new ones. Nothing. The service is available. I haven’t changed any settings. I can only get uk stations .  Anyone got any ideas? 

As this is my first time on here, I have no idea if this question is in the right place, but here goes. I have seen some of the other posts about the legacy product issues which I knew was happening, but this morning, for me, it went a step further. We currently have 6 zones of old products, all working fine. We gave our daughter a Sonos 1 for her birthday today. When I went to add it to the system I found I couldn’t. Operating system no longer supported. So I tried another controller, and another, and another. We have 3 phones, an ipad, an ipod touch, a Samsung Tablet A, a Z200 and a computer running windows 10. NONE of these devices will allow me to add a new component into the system. Are Sonos now bricking all the rest of my devices as well? They all work fine for everything we need to do; except now none work properly with Sonos. I was about to go and buy a cheap phone just so my daughter is not devastated that her birthday present is an absolute dud, but now the android phones ha

I picked up a brand new Move. Followed the connection instructions for WiFi. It connected and it shows up in the Sonos App. Works fine when using the App. When I press the MODE button on the back to switch Bluetooth, nothing happens. It does not beep or chime. Further, I’ve tried holding it down for pairing. Nothing. No beep, chime or blue light on top.  Also, Move is supposed to be AirPlay 2 compatable, it does not show up on the list of devices. Any ideas on how to get these things working are welcome. 

I press the Bluetooth button but nothing happens and the light doesn’t turn blue . It is already set up with WiFi , but don’t know why I can’t switch to Bluetooth 

As I wait for my Sonos Arc to arrive, I’m thinking about all of this way too much. I think I’ve been cooped up at home too long and putting together my first Sonos system is giving me a new project to obsess over. ;-)  Question: For those Sonos veterans who have put together 5.1 systems for their Beam / Playbar, has the lack of DTS support been an issue for you? And, if so, how have you gotten around it? Have you ever run into a situation where you simply weren’t able to get any audio because of lack of DTS support?  Thanks in advance for any input! 

I have a problems with TuneIn Pro and american radio station KDRADIO.com As of today I get a regional restriction error. Any idea why?Thanks Geoff

Hello everyone, I have been eyeing the Sonos Arc for a few weeks now, and after much research, I have come to the conclusion that my TV (an LG B8) should work, and I am close to pulling the trigger. There is however one thing holding me back. I have read that in order to get the best performance from the Arc, you should ideally have a relatively square small living room, and I have…not quite that. So I was hoping to get a sense of, how well the Sonos Arc would work in my living room which is on these pictures below. Can I expect the surround effect to work reasonably well, or will the height of the ceiling and size of the room swallow the sound?I have two spare Play:1’s, which I plan to use as rear speakers, but due to the price-tag, I plan to hold off on the Sub for now. Thank you so much in advance for your input - I really appreciate it/Rasmus    

As of about midday today I can’t play any radio stations except BBC. I’m trying on Tune-In and Sonos Radio principally. I have been accessing stations in the US and Europe for years via Sonos. Is anyone aware of services being removed from e.g. Texas (KXT) or New Mexico (KTAO), or even Spain (Finlandia)?I can still see the stations in Sonos controllers as usual, but when trying to play them, the Pause button shows momentarily but then reverts to the Play button, with nothing actually playing.Is it me, or has anyone else experienced this?

Hello... I hope someone can help. I have a playbar and woofer connected to my tv and it works fine. I have several play 1 speakers in my room also. I had the playbar and all 4 speakers all controlled on the app, then one day the playbar disappeared from the app and now I can't connect the TV sound to my other speakers... or my playbar to music playing on the other speakers. This happened before, sonos did an update and they all came back... after a few days, the playbar disappeared again. Help! Thanks.

I’m mostly new to Sonos (I have the Move) and I’m looking to replace my existing living room setup with something that’s compatible for a multiroom setup in the future. Right now I have my xbox, chromecast, etc hooked up to my receiver and the TV’s ARC HDMI going into the receiver as well so I can play the smart apps through it. From the digging I’ve done I see I need either a Five, Play:5, Amp, or Port for the turntable. I’ve ruled out the Five/Play:5 for a variety of reasons and I think the right move for my room is Amp/Port, Arc/Beam, and either two Symfonisk bookshelf speakers or One SLs. Can someone help me understand how the Port would work in conjunction with the Arc/Beam here? I’d connect the Port output to the turntable and then the input to the receiver via RCA again. I see the setup instructions for the soundbars are to plug it into the TV’s ARC HDMI port and this is where I get kinda lost. Would that still be necessary with the Sonos Port? If so then I assume that means I n

Dear Sonos team/community,since one of the more recent Sonos Controller updates, the experience when browsing Spotify through the controller application totally changed.Since basically the beginning of (Sonos-)time it has been possible to browse the Spotify catalogue for the featured/highlighted playlists which change throughout the day and the thousands of playlists which are available in the different genre sections. E.g. you could go to genres and choose between rock, electronic, mood playlists, rap and many many more.I used this workflow a lot every day to play exactly the playlists of which genre I want to hear right now.Now, as mentioned, this experience has entirely changed. As far as I can see in the iOS or Windows controller apps, it’s now only possible to browse though folders with playlists which I either recently listened to or which are recommended by the Spotify algorithm.Like I said, this breaks a workflow I (and my entire family) was using for quite a few years already.

This is how people find their favourite music you dummies!!!

Hi all...so yep, seen all old info on playlist saving on android phone,so I am aware you cannot.So my question now is………..Today i got a sonos 5 (also have a beam) and am looking for a way to not have my PC on to make and save a playlist , and play my music…..…Bluetooth adaptor and use third party app on my android phone ?,if so recommendation pleaseGet an old windows tablet/ would that work,…...or windows phone?At the moment I have ordered a usb c to line in so I believe I can use my phone with 3rd part app that saves playlists “hopefully" .Just looking for a way to use a small  hand held device to control sonos and have playlists on it.Any help or advice much appreciated….cheers all.