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Hi all-  This may have been answered in a thread already, but I’m gonna go ahead and throw it out…I just purchased a Pro-Ject T1 Phono SB turntable – build amp & BT.  I also purchased the Sonos One wired speaker – I thought this would have a re-chargeable battery – apparently it doesn’t but I’ll address that separately.I cannot get the turntable to connect with the speaker so I guess I’m missing something.  The turntable will connect, thru BT, with my TV sound bar, but I want it to connect with the Sonos speaker so I can move the speaker wherever in my home I’d like while I re-live listening to vinyl records.Can someone tell me what I’m missing… please??in advance for the help…

Will we be able to see Dolby Atmos on Sonos Beam in the near future?

I have been running my system on S1 seeing as I had a bridge and Play5 not comparable. I have a number of devices so took the advantage of upgrading those products (still waiting for the Play5) but have removed the old Play5 from the network. I installed the new Boost and then updated the system to use S2.All working except, my playbar/sub/s1-surrounds group. I have them connected for use with the TV (Home Theater) as well as being able to use them for music from the Sonos app. They worked fine with S1, but all I can get to work with S2 is the Playbar.When I select the room, I can see the 4 units in the group and can see controls for EQ-Sub and Surrounds but changing any of the setting for Sub or surrounds does nothing. I have removed the Sub and the Surrounds from the group and then set then up again but still the same issue, they don't work. If I remove the Playbar I can then get the Sub and the Surrounds to work.Can anyone suggest what I need to do to get these working together agai

I saw this questions asked a few times so here’s an updated one as the tech / adapters get better. I’ll keep y’all informed if there’s any updated news or workarounds that work for me. In the meantime, if y’all have any suggestions, please help :) Original thread and replies along w/ pictures: https://www.reddit.com/r/sonos/comments/iie1d8/tech_request_sonos_beam_w_3rd_party_subwoofer/----Hi everyone,I'm looking for some tech help on how to connect a [[[Sonos Beam x 3rd party subwoofer]]].I've tried with two brands so far: 1. Velodyne Microvee 2. Sunfire HRS8using this adapter SOUTHSKY 5.1CH DAC Converter Audio Decoder Digital Optical Coaxial Toslink to RCA 3.5mm Jack Support Dolby AC-3 DTS 5.1 2.0CH for Xbox PS2,PS3,PS4,TV (SPDIF/Coaxial to 6RCA+3.5mm). I can't seem to get it to work but I'm also aware I'm a total novice at this. I've attached some photos. I would greatly appreciate the help.Hardware & set up:TCL TV.a) optical out ---> subwooferb) ARC / HDMI ---> Sonos Beamp

Setup the Beam/Sub to a Samsung Plasma TV via optical, not ARC; disabled TV speaker and set to external; followed Sonos procedure to set DirecTV Genie RF remote and all work fine except that the remote is sending a volume control signal to the Beam and the TV and I get a “Not Available” message. The Sonos Controller app sent me to a support page with lots of different remotes and how to fix the problem. I navigated to my Genie remote to follow the instructions, and I get to Step 6 “setup program audio device”, but I do not get that option. I can Pair/Program Remote and I can see Program TV; I can IR/RF Setup that tells me to press the mute and “enter” buttons to start pairing; or I can reset the remote. What am I missing? What do I need to do to get my Genie Remote to reset itself to not send a volume control signal to the TV?  

Hi, I have a Sonos Move and I find it almost impossible to connect a new mobile device to the speaker. In other words, if a friend wants to connect his phone to play music it is such a struggle that we usually just give up. Am I doing something wrong? Please help. 

Once paired, is there anyway to identify the left and right speaker? I suppose I could unpair them, repair them and then put a mark or sticker on one, but there should be an easier way. 

My Sonos One microphone touch control is not working, if anyone has an idea what might be wrong then tell me please.

The mantle inside dimensions are 5"h x 71"w x 6"deep.  I may try to hide a cable box in here too.  My questions are: 1). I can lay the Playbar on it's back, with the mount holes on the bottom? 2) will I still be able to exprience nearly the same quality of audio with this covered by a speaker foam across the face of the mantle?

Hello, since some months ago I had Playbar connected to the optical of the TV. Xbox one X and PS4 were able to transcode DTS to DD5.1 without issue on my bluerays Now I moved to Arc with eARC connection and I’m no more able to. does anyone have the same issue?   thanks

I have two Play:1, one Play:3, one Playbar, one Sub, a Sonos One (Gen 1), and one Connect which I purchased approximately 3 years ago. All of these appear to be on the Legacy Products list, but you currently do not have a modern product to take the place of my system products. Will I have to upgrade my entire system after May 2020 or the near future and does this mean that you will ONLY offer me 30% on new products which is a pittance of what I purchased my entire system for? On a different note, I was informed my products were manufactured in 2015 or earlier and only had a 5 years or so lifespan. Why didn’t Sonos recall the older products knowing back then that these systems would be outdated in the future? Because of course, retailers aren’t going to TELL a customer that a product has a shelf life because they are all about the profit and will sell the product no matter what. 

my wife recently purchased an outdoor movie projector to watch movies outside. We set it up using an HDMI to an ipad pro, the plan was to use our sonos Move as the speaker. To our amazement the theatre sound somehow synced to our outdoor speakers which is driven by a sonos connect amp, and to our play 5 which is located in our kitchen. It was amazing…..however…..we do not know how we achieved it! We can not figure out how we got these speakers to play, rather frustrating….we have been using the move by itself since, using the bluetooth feature. Can anyone shed a little light on to what we did to get these speakers synced. totally clueless! thanks!!

I accidentally set my Move speaker up on my guest Wi-Fi, but my Sonos system is on my private home Wi-Fi. Now the app won’t find the Move and I can’t figure out how to change it to the correct Wi-Fi network. Ideas? Thank you. 

I have not been able to find any info here that shows me how I can save a playlist to my PC, I have to uninstall sonos as I believe the download was corrupted.When I migrated my music folders to sonos, it appeared as though not all the music came over, so I want to do a clean uninstall and reinstall a new download, but I would like to be able to save my playlist to my PC if this is possible, any advice would be welcome.  

Hi guys Is it possible to use 2 of the new Five speakers with the new Arc soundbar? So like the Arc as Center channel, and the five as the front left and right channel.

I’ve lost my remote.  How and where do I purchase a new one? Thanks. Also, I purchased my playbar in Dec.2019.   Do I need Sonos S2 or do I stay with S1.  

It used to work fine and I’m not sure when I lost my search capability. Same result on Mac and iPad: when I search for artists, songs, etc, I get a pop-up saying nothing was found.

Hello,is there any solution to connect ARC to a TV without any ARC output, and without Any optical output ?Thank you In advance for your help,

Hi,Having an issue playing Spotify using google assistant on Sonos arc. Says Spotify premium isn’t set up on the Sonos app. The same Spotify account is set up in both Google assistant and Sonos app and I have tried several times removing both google assistant and Spotify and still says that the Spotify premium account is not set up on the Sonos app. I can use the sonos app to play music via Spotify and can use the Spotify app, works fine, but when using voice it doesn’t work. I can play Spotify via voice using any other speaker, just not Sonos.Any help would be appreciated.

I’m an audio noob so I’m totally lost and confused. I just got a Sonos Arc. I have a TV with eARC. What’s the best settings? When on PS4 using Bitstream (Dolby), I get audio sync issues. My TV audio is set to “auto” not PCM or passthrough. Is this something that multichannel LPCM will fix eventually?

Good morning everyone,   I recently received the brand new Sonos Arc and I am currently having issues with lip sync when using any external player.   My setup is as follows:   Sonos Arc connected to Earc HDMI port Xbox one X connected to gaming HDMI port Tv set to pass through Xbox set to HDMI out Dolby Digital for home theater. Both HDMI cables are 8K rated and brand new   Is there a setting I am messing up along the line?  I had thought that the HDMI 2.1 Earc port was meant to resolve all of these issues. I would love to keep this product as its perfect for my setup but the audio sync issue is a deal breaker!! Any help would be appreciated!

Hi all, If I am not mistaken, Voice Match doesn't seem to work on the Sonos One. Is Sonos thinking of implementing it? Thanks

Hello team, I was trying to use my SONOS Move via airplay through my Ipad and Iphone and it’s not working, it keeps saying connecting and then says connection failed. Tried to restart it, restarted my phone and ipad and it is still not working. Any ideas on how to proceed on this one? Since the Sonos App 2 doesn’t allow the option to hard reset the device I don’t know how to proceed.I am using the Apple Music app, it works on Spotify, but I don’t use that app. Please provide any help over here and I will be thankful for a lifetime :)

Pandora isn’t working this morning through the Sonos App.  Pandora does work from a browser window.  Spotify works fine in the Sonos app.  Hence, seems like a an issue specific to Sonos. Thought I would remove the Pandora service and re-add.  On the re-add, it kept saying to check the network and if the network was fine, to try again later.  Since the network is fine, I tried again later.  Now when I try to add the Pandora service to Sonos, I get a browser tab asking me to input my activation code.  I have no activation code and I see no way of getting one from my Arc.  I checked your status page and is says Pandora is fine.  Something is not right.

I'm the owner of a Sonos Arc since a couple of days. I already had a stereo pair of One speakers. I took some time to add them as surrounds, as it did not work straight away. First I had to reset them otherwise it wouldn't work in the S2 app.I have a LG CX TV and use the E-ARC port. Everything is working fine except for the volume control with the LG remote. I've tried this, but it still doesn't work. Please help me out to make this work. Thanks.