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I recently bought 2 Monitor Audio CP-CT380 and Sonos Connect AMP 2 revision. And I get a very sharp and screaming sound, low frequencies are muddy and accentuated, adjusting the low and high frequencies does not help. On some tracks, I think it's starting to sound normal, but mostly it's really annoying.  For example, 1 pair of Sonos One Sl sounds good, and Sonos Play 5 sounds great.Today I plugged in a 13-year-old Yamaha RX-V363 and my jaw dropped! Monitor Audio sounds great! I have a Sonos Arc that also has a metallic sound. I used to be very happy with Sonos Play 5 2-nd, but now I'm just disappointed. Sonos, what's wrong with your hearing? Why is there such a disgusting sound on some of your devices?

I have ordered a Sonos Five recently and I am quite curious to know how much power does the Sonos Five deliver or the wattage or how low does the Sonos Five go? There is no relevant information available on Interent. Also, does the Sonos only use the 2.4GHz bandwidth? If so, can I switch between 5GHz and 2.4 GHz, when not using and using the product respectively? Regards,SB

Can’t connect Sonos arc, September 27.I just bought a new Sonos arc, trying to connect it to my Wi-Fi (2.4grr).  I understand the previous installation instructions for Sonos arc assumed the app would know it had an Arc.But the current app and instructions don’t to do that  so, from the Sonos app S to version on my iPhone, I sign in, but then the app (when I identify I want to set up a new system)does not go to “connect speakers” but instead goes hunting for Sonos components and cannot find the Sonos arc.  Even when I push in the button at the back it won’t find the Sonos arc.

Hi, I'm using an AppleTV 4K and a Beam connected to my TVs HDMI ARC. When I start my Apple TV it choose to play the sound on Airplay 2 in on my Sonos One in the kitchen instead of just playing through HDMI. I've chosen HDMI as the default output on my ATV. Anyone got any sugestions?

I just purchased Sonos Arc and installed it on my tv, it is amazing however the mic light does not turn on hence I cannot use Alexa on it

I have an LG GX65 OLED TV that will be mounted above a gas fireplace.  My goal is to sit the ARC on the mantle below the TV.  I see in the Sonos User Guide it says to keep 4” between ARC and the bottom of the TV.  Can someone educate me on the ramifications if you don’t keep 4” between them?  What if I only kept 2” or and 1”?  The reason I ask is with the 4” the TV is sitting up high on the wall and would just about abut on the crown molding at the top (see picture) I believe the space is required due to the upward firing speakers and or Dolby Atmos. However, if the TV is flush mounted to the wall will this be an issue or distort any sound?    Thanks in advance for your guidance.

Not sure it is possible to get Dolby ATMOS through the Sonos Arc, but it maybe then someone has found a TV that is compatible.

Regarding the new Sonos Move, very curious to know if one could still group in other speakers when using the bluetooth connection option and presuming that the Move is also connected to Wi-Fi. Or is it a case of the bluetooth option being fully stand-alone, and the Move can not simultaneously use Wi-Fi and bluetooth?

Jeg har en Play 5 1. gen., som ikke fungerer længere. Pludselig virker strømforsyningen ikke. Andre som har erfaring med det problem?

When I turn off my Sony X900H using Alexa, the TV goes off but the green mute status light comes on the Arc and stays on. Anyone else having this issue? Any Advice? Thanks.

I have a Sonos Beam and Vizio P55-C1 tv. Everything was working fine for over a year. Then all of a sudden I stopped being able to control or hear the TV sound through my Beam. I have rebooted the TV, checked to make sure CEC was turned on, verified that the Sonos Beam is showing connected to the TV, verified that my music is playing through the Beam, also unplugged then plugged in HDMI cables. I am getting a CEC error when I check the connection. Any ideas?

My Sonos app suddenly stopped playing and will not connect to my players.  The app screen has this message that I've not seen during 5 years of consists use and many troubleshooting adventures, "Unable to connect to Sonos Fix It "  I've completed all  the troubleshooting recommendations I can find, and many improvisations.  Please help, I need my music, it creates my ambiance! Thank you. 

Hiya,  I use spotify and rather than adding the songs i like into a playlist, i like them, meaning they are all together, under ‘Liked Songs’. Does anyone know how i can play these songs on my sonos, i can’t find a way!  Thanks! Amelie

Hi, My Sonos One used to work with Alexa but I changed to Google to try that before trying to switch back.  Now Alexa won’t work.  I’ve tried reinstalling both apps and re-registering speaker etc but nothing seems to work.  I’ve read some similar problems with ‘Beam’ but following steps still didn’t work For me.  The only reason I got this was to use for voice services so if it doesn’t do the job it’s a deal-breaker.    Has anyone any further suggestions before I return the Sonos for a refund? thanks David

I bought a beam to help with the problem of when watching tv having to sometimes turn the volume up to hear the dialogue, while music plays at a much louder volume. With beam installed per instructions the problem is much worse. I’ve just watched the Hobbit movies on Viaplay. While the special effects and every hiss from the dragon blasts at high volume, at times you can’t hear the speech. I’ve turned on speech enhancement, it makes it better but not good. I also tried night setting but that didn’t make much difference. Is there a setting adjustment I can make so there is a balance between the sounds. I really could care less about the hissing dragon at max volume, but I do want to hear what people are saying. It’s a pity to have to turn on texting to follow the plot. Is there an adjustment that will fix this? If so what do you suggest?

On my other Sonos Plays, I use the top button to restart the previous service/music that I was listeting to. Way more convenient/faster than using the iOS app…   No such trick on the Port without any button on this box, right?

What do i need to do so sonos searches idagioi added idagio because search of classical music with apple is so bad (Even worse with sonos).  But sonos doesn’t seem to search in idagio at all.if that doesn’t work the whole thing is useless to mejpc

AirPlay doesn’t work, or takes forever to start anything. App doesn’t work spewing “can’t connect” “error” and other BS messages.Everything was fine with the older app. My setup has literally not change, except for this crap new app. Now I’m using my $100 Nokia speaker, because my $5000 Sonos setup is ******* unreachable.And do not blame this on the “network” or “router” or “user”: I’ve been running a tight performant network for the last 5 years and it only improved in these Covid times. FIX. THE. APP!  Moderator Note: Edited post inline with the Community guidelines.

Hello:For the past year or so, I have had two Sonos systems between two locations.  Whenever I switched locations, the Sonos controller app would dutifully switch systems.  I updated both systems to the S2 controller, and everything still functioned properly.  However, recently (mid-august) I have had to reset the controller on my phone (Android based) to get the software to recognize that I have switched locations.  I have verified that I can control the other system remotely using my home security systems when the controller software is “confused” about it’s location.  This would seem to be an issue recently introduced by a S2 software update.  I do have these two locations VPN’d together, but this has always been the case, and predates either Sonos installation.  Something has changed with the controller software that seems to allow it to leverage this VPN connection.

Hi, I have a SONOS Play: 1 and primarily use it to play my local music collection over DLNA / UPnP i.e. ‘Show Media Servers’ & ‘Show UPnP Servers’ then I can just browse my personal collection. If I upgrade to ‘S2’ will I still be able to do this? Thanks,

Hi Team,I can see a potential problem that I may have soon. Recently, I’ve purchased a monitor with the following specs: AudioSpeakers No Audio Out 1 Interfaces/PortsHDMI 1.4 2 HDMI 2.0 1  With the Beam I have now, I cant seem to think how to connect the monitor and sound bar and be able to play my console (PS4).As my monitor does not have a speaker, I can only think that if i connect the console to the monitor, where it’ll generate the screen, I am not able to get the sound in the end. What are my options?  

For many different reasons, it seems that I will be needing a 3rd party receiver to drive my living room speakers.    Although I have been eyeing the Sonos Amp for some time, it just doesn’t seem to be the right fit for me.   I will be running a setup with 4 in ceiling speakers. Likely 8 inches with pivoting tweeters from Klipsch, B&W or B&O. Could be Klipsch Reference-series or the B&W CCM683.    I have a Sonos Sub but it will likely be too small for my living room area so I will likely be getting a 10-12inch 3rd party sub as well.  That means a 4.1 system (with a phantom center making it 5.1).    I would like to keep the possibility open for adding two front speakers (floor-standing) to step up to Atmos at some point using two of the in-ceilings for height and the other two as rears.   Any good recommendations for a good 3rd party receiver which “Works with Sonos?   Would also like some input on how well it works - does the receiver switch on, switch input and adjust volu

Im trying to research which tv to buy. Any TV recommendations  for a smooth bluetooth connection to a Move? Im partial to Samsung Smart TV currently but i want to make sure my Move connects to my new TV. Thanks so much. 

I want to power an oudoor subwoofer as well as four outdoor "rock speakers." I have an older Sonos Connect and Sonos Connect Amp.  I also have an amplifier. The equipment I have is listed below. Can you help me figure out how to set this up? Should I get a new AMP? can that power all four rock speakers and the sub as well? Thoughts about how to set this up and whether I should acquire any new equipment.The equipment I have is: this passive subwoofer https://www.osdaudio.com/products/speakers/outdoor/outdoor-subwoofers/in-ground-8-500w-outdoor-underground-burial-rated-subwoofer-gls8-green.htmland these outdoor speakers https://www.amazon.com/gp/product/B002KEKPC2/ref=ppx_yo_dt_b_search_asin_title?ie=UTF8&psc=1this amplifier. https://www.amazon.com/gp/product/B06XDRZD3D/ref=ppx_yo_dt_b_search_asin_title?ie=UTF8&psc=1thoughts about how i can best drive this? 

I spent an hour on the phone with sonos tech support. Wow are they bad.. the person clearly didn’t know the product. And was putting me on hold to speak with someone else. 55 minutes later and the Rep. still had no clue what I was asking. Help! what I am trying to do is setup a First Generation Sonos Connect 2004-2014 model. Last time this happened I had to call and support asked me for serial number and MAC address. They sent it an update remotely to get it working. Last time during setup tho it gave me an error code.  this time the S1 app adds the Connect. And under rooms it says Product (unused) needs update. If you click update→ it says your system is up to date.  It also is stuck in a loop asking me to sign in to my account.  please help! This only took 15 minutes last time this happened to get the update manually sent to the device to get it working. The person I spoke with was clueless.