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Lutron Pico Remote - 10 second delay to pause or change volume

  • 21 January 2020
  • 1 reply
  • 40 views

I’m enjoying the Lutron Caseta integration and using Pico remotes to control my two Sonos Ones on the main floor of my home. However, I’m experiencing a lengthy delay when I try to pause music or change the volume for the Play: 1 upstairs. 

 

Description of issue:

  • I can use the Play/Pause button on the remote to start playing music. There is hardly any lag (i.e. the speaker starts playing almost immediately).
  • After the music is playing, I am trying to use the same Play/Pause button to stop it. The lag between me pushing the button and the music actually stopping can be anywhere from 3-10 seconds.
  • I’m seeing similar behaviour when I try to change the volume.

 

Things I have tried:

  • Swapping pico remotes. Same behaviour with a different remote. And all remotes can control the Sonos Ones without any noticeable lag
  • Pausing using other methods. I can play/pause using the Sonos app and the speaker responds very quickly. I also have my Sonos system connected to SmartThings, and I set up a different remote to pause the music. That remote is able to pause very quickly.
  • Moving the speaker. I tried moving it down to the main floor, directly beside my Sonos One. It shows the same lag in that location.

I’m out of ideas. Can anyone help me?

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Best answer by Adam S 13 February 2020, 19:06

@dougiedougler, thanks for the post and welcome to the Sonos Community.

It seems like the Pico remote is sending its commands at a slower pace than the SmartThings or Sonos app. Can you perform a remote setup with a standard universal remote or something similar to see if the delay is present with basic IR remotes?

Here are instructions for Configuring a Remote for Sonos.

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@dougiedougler, thanks for the post and welcome to the Sonos Community.

It seems like the Pico remote is sending its commands at a slower pace than the SmartThings or Sonos app. Can you perform a remote setup with a standard universal remote or something similar to see if the delay is present with basic IR remotes?

Here are instructions for Configuring a Remote for Sonos.

Reply