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Sony 900H TV with Arc. Simple system.Chronic intermittent audio drop out. 3 longs support calls with no solution. Really?Sonos had me:Send diagnostics; Reconfigure router; Change HDMI cable; Power down Sonos and TV; Change HDMI cable again; and Clean HDMI ports.Still have random audio dropouts. Sometime audio spontaneously returns, sometime must turn off and back on. Really? With so many reporting the same problem for 6 months, why no solution?

I say something like "ok Google, play Radio 4" and it responds saying "Playing Radio 4 on TuneIn" or I say "ok Google, play Bruce Springsteen" and it responds saying "alright, playing the Spotify playlist called This is Bruce Springsteen" but then does not start playing in either case. I check the system by saying something like "ok Google what time is it?" And it always responds to that correctly. Very occasionally it works and starts playing the music but more often than not it doesn't. I have tried:Disconnecting and reconnecting my Spotify accountDisconnecting and resetting up Google Assistant on the SonosSetting my default device to play from in Google Home as the Sonos OneChecking my default music service in Google Home is Spotify

One of my speaker pairs (Play 5, gen 2) went off line and I am unable to get it back up. I am now at the point where it is saying it needs to join a Sonos Wifi but it is unable to. I don’t recall this being an issue when I originally set up my speaker a few years ago. How can I get it to join the temporary Sonos wifi so I can finish getting this speaker online?  

hello therei have just created a google mesh wifi (not google nest) and now want to connect my Sonos system to that, my problem is in order to change wifi network i have to plug an ethernet cable in to the new network router which in this case is the google mesh, but the mesh only has one port which is to be connected to the main internet router, so basically Sonos is not compatible with Google mesh ? can someone help me pleae, i go in to network settings on the app and the only wifi network it sees is the current one/old one which i no longer want to use for wifi. many thanks

I have two play 5s (gen 1), one play 1, a playbar and a sub. I’ve just put in a new WiFi router because of other issues and had to reinstall all my Sonos speakers. All speakers now work but strangely my playbar would only reinstall with an Ethernet connection and a hard reset. It works fine with tv and sub which is the important thing, but once Ethernet cable is removed it does not appear in my app. When cable goes back in it still does not appear. It only appears immediately after a hard reset (holding button down when plugging in and adding as a new product), reinstall and the cable plugged in. It’s as if it can’t connect wirelessly anymore and once the is cable removed the first time it stays invisible to the app (tv still works fine). There were no issues previously. The router has the same password as previously. Any ideas to make it reappear on my app again?! Thanks in advance  

Is it possible to listen to music on your sonos speakers AND use your amazon echos as additional speakers at the same time?   I have 5 sonos speakers and 1 echo and am able to ask alexa to play music but it will play on either the 5 sonos speakers or the echo….i can’t seem to get it to play on ALL the speakers….it is an endless either or no matter what I do.  Any guidance would be so appreciated.  

Hi,I cannot change the alexa acount in sonos one speaker. The alexa system at home recognise the speaker an can manage it, but when I ask to the sonos speaker itself it doesnt recognise the house services as the speaker itself keep on working with a different account.I have tried to remove and reinstall everithing, alexa apps, related music apps, skills,...and I have removed the the sonos amazon device registry also, but everytime I  try to change the sonos alexa voice service (through the sonos app) to the account I use at home it automaticaly comes back to the former alexa acount.thanks a lot for any help that will be very welcome.  

How come the choice of the type of music has disapeared in the latest update ? when you go to explore, all the playlists are jumbled together, so if you are in a classical mood vs a blues mood, you’re f...ked….   

I have the ARC and a pair of Play:1’s as surrounds.  ARC is connected to my Samsung QE65Q8FAM arc port.  I am able to see Dolby ATMOS in the S2 app when watching ATMOS enabled movies from my Sky Q UHD.  However when I playback a Dolby test tones file the height speakers sound come out of the Play:1 surrounds not the ARC bar. When I disable the surrounds then the sound comes out the ARC.  Is this normal or is there an issue here?

Anyone have an idea how to stop the pop-up window from showing up on the computer when using the controller on a Mac?  I checked preferences. It’s very annoying. There does not seem to be a way to stop it form happening or even close it. You just have to wait until it closes on it’s own.Any thoughts?

Will it work?  Or do I need an amp for sub before I connect it through arc? thanks

The iPhone app connection to our Play:1 and Play:3 got screwed up, such that I had to go thru the reset process of temporarily connecting one of them to the router via Ethernet.  That only partially worked, and various attempts to correct it finally got them both working, but with the Play:1 on my Sonos account and the Play:3 on my wife’s Sonos account.  But after logging out of the app on either/both iPhones, it won’t let us log into the other account - demands the credentials for the account we just logged out of.  How to fix/workaround this?

Hi,I’ve a ZP80 that I’ve kept around to use the line-in input for a turntable. I have not used this for a while, (and it worked perfectly in the past), but when I try to use it now it does not work, I can’t get audio from the ZP80 tline-in o other Sonos speakers in the house. The ZP80 is showing that Line-in is connected, but no audio. Thanks,Ian

I recently refurbed my kitchen/dinner. As per diagram I am having real difficulty with getting enough sound from the in ceiling speakers to reach my seating area, which is around 8 metres from the TV (65inch).The in ceiling speakers give perfect sound but not to my seating position.I have play one either side of the seating area, to provide the surround side,  but normal TV dialogue sound doesn’t come out from these, unless its music,  or in 5.1, even then it’s very limitedI  think I should have positioned the ceiling speakers above the seating area - but I haven’tIdeally I want the tv sound to come from the play ones, as I can’t move the ceiling speakers. Is this possible? or any other solutions much appreciated.If I turn sonos off and use the TVs internal speakers the sound is adequate, but this defeats the objective of having the system in the first place. Thank you in advance. 

I see that similar questions have been asked in the past, but I’m wondering if there is any update. I own a few houses, each has multi zone Levitan audio systems in them which I hate. I would love to replace my 12 zone and 16 zone house systems with a similar Sonos system without having to buy 30+ connect amps. Are you developing a multi zone system, or is one of your partners developing a Sonos compatible multi zone system?

 i have four architectural speakers that i am planning to hang them facing down from the ceiling - on the rafters of this covered patio. there will be 4 speakers for a total coverage of 330 sq ft (rectangular 12ft x 33 ft ) sized patio. Is this a good orientation for these speakers ?

Hi -- wondering if anyone has any insight into this, and how to overcome it. I have two paired Sonos 1 speakers paired to play in stereo. I’d originally named them Office when I set them up, but then I moved them into my kitchen. I’ve renamed the pair “Kitchen” via the app on my phone and on my laptop, and at first the change seems to take. Then, usually the next time I go to play something on them, the name has reverted back to Office. I’d thought maybe this was a bug related to the speakers having been added to my Alexa setup, so I disabled the sonos skill on alexa, renamed them to Kitchen, then re-enabled the sonos skill and re-added the speakers. Same thing, in Alexa they first show up as the new name but then revert back to being named Office.  Anyone know how I can make this name change permanent? Thanks! 

Among all the units I have, I have two PlayBars. They're good, but I find there isn't much stereo image. I think this is purely because the L and R speaker sets are close together.My suggestion is that for this product and any stereo pair you have an option to enhance the stereo.This can easily be done in DSP by matrixing to L+R and L-R, increasing the gain of the L-R, then matrixing back to L and R.Maybe an option in the app - ideally with an ‘amount’ setting which would control the amount of extra gain applied in DSP to the L-R.There are cleverer ways of enhancing stereo, like only amplifying the L-R when there’s a peak, but I think for most situations, the simple approach would work well.Then we could 'widen' the stereo image. 

Hello everyone!!!I recently got gifted a Sonos One gen 2 with incorporated Alexa, and I also got gifted a Vankyo projector 430 Leisure (I love Chrismas), I thought that it would make sense for me to get an Amazon firestick to stream content, since the Sonos had Alexa incorporated but for some reason I can’t get the projectors audio to come out through the Sonos. I am not tech savvy at all so please give me the “for dummies” version I thank you in advance for your answers 

Hi, i have new sonos arc (replaced old sonos soundbar).Im not able connect it throught HDMI ARC with LG60UH8507. Diagnostic number 1316800750, i have tried almost everything to solve it. Please help. Atmos was the reason for new sonos arc.Thanks for help, Michal.  

This seems to be a common issue so forgive me if I am duplicating threads….We have brand new Beam and unable to set it up either wirelessly or on ethernet.I have tried all suggestions i.e. reboot router, reboot & factory set Beam etcWe have n existing Sonos system and I have had training so am now at a miss with why it will not allow us to set it up. It is nothing obvious. After trawling the internet we have run out of ideas. Very disappointing but if anybody has any other ideas we could try I would love to hear.

Hello wise people.We have an S1 system in the house which has a Bridge, Play:3 and Connect connected to the home wifi. I have the S1 controller app on my phone.I bought a Sonos One for my new home office but the S1 app can’t find it, even when I’m holding my phone next to it.So I downloaded S2 intending to set up a completely new system just for my home office (obviously on the same wifi). It keeps redirecting me to use the S1 controller or ‘set up a new system’ but then doesn’t give me this option.Could it be that my iPhone 6plus is too old to support the S2 controller? Or is there something else I’m missing?Thanks for any help.Emma

I bought an album this week from the iTunes store with 54 tracks.  All of the files are in the same folder, but only 38 appear in my Sonos Music Library.  When I buy music, I copy it to a flash drive plugged into my router which is what Sonos accesses.  All 54 files are the same type (m4a) and there are about 7,500 files in my library.  I’ve selected “update music library now” multiple times.  I’m using S2.  This is very frustrating.  Any ideas?  Please help!

Dear Sonos team, I have a 2x play 1 , 1x play 5 and these are connected via a bridge. Since a couple of weeks,  the Sonos app losses the connection to my Spotify account but I can always play Spotify via Spotify direct connection but in the app itself it seems like Sonos has lost the complete connection to my account incl. All tune  in radio stations and everything connected to the account. Sometimes it just takes a while and then it works .. Also, often Spotify tracks are jumped over when I have opened the album in the Sonos app.. I have done all the tips , from changing the channel, over restarting router but it came out the same. I even reconnected the account to the Sonos system .. Can you please help me ?  Best regards, Simon 

I am trying to connect my Move to my existing Sonos system, It will find the MOVE but when I go to the next step it says unable to connect. The move sometimes has a blinking red light sometimes white, sometimes green..I am ready to return this…