Answered

I recently added a Sonos Five and turntable to my system.  The turntable is plugged into the speaker via Line-in.  When I stream music to the Five (or to a group that it is in), I have to click play multiple times.  At first it looks like it is going to start playing the queue, but then it just stops.  Also if I pause, it loses track of where in the song it paused and I have to start the song over.  It’s a minor grievance, but wondering if anyone else has encountered this and has a solution.

We have 2 Mac desktop computers in our house, both running Mac OS 10.4.6 (Mojave),ITunes 12.9.5.5.We have a Sonos Beam with 2 Sonos One Speakers and a Sonos sub.We are using Sonos App 12.2.2 and everything is S2.One of our desktop Macs (a MacBookPro) can play music via iTunes/Airdrop to the Sonos system without any problem.However the other Mac (an iMac) is unable to connect to the Sonos system, even when the MBP is turned off. We just get a message that iTunes in the iMac is unable to find a system to connect to.Both computers are on the same wireless network with wifi turned on.Can anyone help us figure out why one computer’s iTunes can connect via AirPlay 2 and the other one cannot? This would help in fixing the problem.thanksCaroline 

My original Sonos Move had to be replaced back in January as it was in a permanent fault state (red flashing charging light) and wouldn’t charge. My replacement Move just flashed this red light again when I put it on the charger, and required a reboot to carry on playing music.   This is the first time I’ve seen this behaviour - i.e the first model just died with no prior warning and my replacement has continued to work. It is now working again as normal, but now I’m paranoid I’m going to have a situation like my first Move! Is this a known issue? Cheers. (Diags Submitted 710121452)

Hello,   I have a 2019 Sony XBR A8G connected to a Playbar (paired with two play:1s for 5.1) via optical cable.    Whenever the source audio is Dolby Digital, there is a slight delay in the audio and is behind the video. When I override the audio to stereo or PCM, either through TV settings or source device (Amazon 4K Firestick), the audio syncs up perfectly.    This leads me to believe that the lag gets introduced by the Sony TV when it “passes through” the Dolby digital signal to the playbar.    Has anyone found a fix for this through the TV’s settings? Sony support isn’t very helpful. Potential workaround is an HDMI switch to split audio before it gets to tv, but not sure if that’ll introduce other headaches. 

I have the following setup:-Sony X950G with eArc output-Apple TV 4K-Sonos Arc with two Sonos Ones 5.1 setup and  sonos boostSo my problem is, whenever I play dolby atmos content on apple tv, the center channel sound on sonos arc shifts back and forth to sonos ones, which is quite disturbing. Its like sonos arc is incapable of handling the atmos content, gives up and all sound is coming from sonos ones for few seconds and then suddenly arc picks up the sound again. Non Dolby Atmos content plays just fine.Anyone has any idea what’s going on!? I haven’t been able to enjoy Atmos content for once since I have bought this sonos arc in August. 

I just upgraded my Macbook Pro to Big Sur, and now everything in my Downloads folder no longer shows up in my Sonos Music Library. I deleted and readded my Downloads folder but it’s not actually adding any of the music within it. I followed the steps here to no avail:https://support.sonos.com/s/article/2401  

both the Beam and Nvidia Shield only has 1 HDMI port the Projector has 2 HDMI (one MHL) inputs and 1 3.5MM AUX Audio out.I’m not trying to use the AUX out because that can only support 2 channels and what i want is 5.1 Surround sound at the very least. so what I’m wondering is if I connect the HDMI from the Shield to the Projector for the Video, can I choose the audio from the Shield to play on the SONO Beam though the the Wifi network connection? and the Beam would send audio to the SONOS Ones?  

I’ve added Apple Music to the Music services in the Sonos app but in some headings in My Music such as albums I get the dreaded message “we’ve run into a problem”. This is for my own Music that I’ve downloaded to Apple Music. Strangely most songs show under Songs, with some greyed out, but no albums show and I get the error message.  Playlists direct from Apple Music display and play ok. I’ve tried re-authorising Apple Music, removing it and restarting the iPhone as per other posts on this. None works. I’ve contacted both Sonos and Apple. Each blames the other and can’t offer a solution. It happens on all devices - iOS, macOS and Windows.  Has anyone got any other solutions please? Thanks

My Sonos Play 1 keeps playing random music from spotify that isnt in my library around 6am everyday - I have no idea how to stop or how its even doing this!  It has happend 3 times now I have even began turning off my wifi and bluetooth on my phone but it still keeps doing it! Any help please?

Hi! I hace a sonos move with red white flash and not working. What can i do??thanks

Have had Sonos one for over a year. It keeps cutting out such that we have given up using it.  We use Amazon Alexa.  Diagnostic report 21005175

Ordered an Sonos Arc late last year and was very excited to see it delivered on Christmas instead of projected early January date. Box was badly damaged and the speaker grill was dented. I’ve reached out to Sonos to initiate a swap but I haven’t heard back in a week odd. Anyone have any experience with dealing with this sort of this? Needless to say I was very excited to finally get the Arc and to see it come in all beat to hell was really upsetting. BK

Hi,I´m having trouble with my Sonos move and want to sync it with Sonos one (that I can now use)Both come up on the app, but when I press the Sync button is comes up as ´you have to have 2 compatable Sonos products to sync´   and thats it.Can you help please? Best,Lilja

How can I connect a Sonos Beam to a TV with a single HDMI input and a Vodafone decoder?Thanks a lot!

Whenever I ask my Sonos Beam to play music using, “Alexa, shuffle songs by the McGuire Sisters” and later stop the music with “Alexa, stop”, I’ve noticed that the Beam will be in Muted state and cannot be unmuted verbally. I must manually grab the remote for my connected Roku TV and raise the Volume from 0 to 40.For example, say I’m watching YouTube on the full-HDMI connected Roku TV (TCL brand with CEC enabled), using my HP PC’s web browser. I hear audio fine at the expected Volume level (40). I then listen to a random song via Alexa – the Sonos/Roku volume remains 40 – then ask it to stop, as outlined above. Music ceases playing, as expected. Resuming the paused YouTube video, however, results in no sound! Volume level is now 0 (but never actively displayed on-screen as such).Saying, “Alexa, volume 4”, or pressing the PC’s up-vol button on the keyboard (I realize that’s a separate volume setting, but I want to assure readers here that it’s at max. vol.), doesn’t help. ONLY THE ROKU R

I have an existing Sonos 2 network throughout my home, including a Beam + Sub + Sonos Amp for surrounds in my family room, and other Sonos speakers around the house.  I am installing a projection TV in my bedroom and bought a new Beam for it, but would also like to use some existing speakers for rear surround.  I have an older ConnectAmp that I would like to use to power those.  If I use a wired ethernet connection between the Beam and the ConnectAmp will that work for driving the surround speakers even though the ConnectAmp is not compatible with the newer Sonos 2 wireless network?

I have a Benq HT2050 projector that I am trying to (re) connect to my Sonos Playbar and two Sonos:1s. My set up has worked in the past, but when I recently replaced the lamp in the projector and hooked it back up the Playbar no longer receives audio input. The projector itself has a small built-in speaker which still works (it can’t be turned off), but for the past year or two that has been the case without interfering with the Playbar for playing TV audio.  I use an HDMI Switch, to which the projector is connected (via HDMI out), AppleTV is connected (via HDMI in) and the Playbar is connected (via audio optical). I tried resetting the Playbar and replacing the audio optical cord (which does show the red light) but have had no luck. When I check the “About My System” there is no audio signal being received by the Playbar.  Appreciate any guidance—we miss our sound system. 

My network seems to be working quite well.  I recently added a new Play One SL and was curious about my Sonos network so I pulled up the network matrix.  My Living Room (LF, RF), Living Room (SW) and Deck are connected via ethernet.  Deck is actually a Connect:AMP that sits near my server cabinet.  None of the other speakers are on WiFi except for the move.  I connect them to ethernet to setup and that is it.I assume the red boxes are bad.  What can I do to improve that? 

I have a TV connected to a Playbar (optical cord) and a Connect Amp (Ethernet connection).  My TV has Bluetooth capability so I connected my Air pods to my TV via Bluetooth so I can listen to the TV without bothering others in the house.  However, the sound still comes out of the soundbar while I am listening with my headphones.  How do I get the soundbar to stop outputting sound while I am listening with my headphones?  Thanks.

I have an Epson 2100 Home Cinema Projector and I do not think it has an HDMI ARC port.   I have a fire stick connected to it right now and want to add in the brand new Sonos Beam 5.1 system I just received.   I ordered a 3x1 HDMI Switch with TOSLINK Optical SPDIF & RCA L/R Audio Out, 3 Port HDMI Audio Extractor Splitter with Remote, Supports ARC, 4kx2k@30hz, Full 3D, 1080P  on amazon as well as a Monoprice Certified Premium HDMI Cable - White - 15 Feet | 4K@60Hz, HDR, 18Gbps, 28AWG, YUV 4  and a Toslink Digital Optical Audio Cable, GearIT Pro Series TOSLINK Digital Optical Audio Cable 15 Feet for HDTV, PS3, Tivo, Sound Bar, Stereo Receiver and Home Theater System - White .Can anyone help me be successful in this endeavor? Jason

Hi all,I love my Sonos Play:1s but have always had a problem with the warmup time when accessing my music library. Cover art doesn’t appear, I usually get an error message stating the library can’t be found, and eventually when the computer with my library comes on line all is OK.  the computer in question is an early 2008 iMac with a Core 2 Duo (3.06Ghz) chip in our basement a fair distance from the living room router. So I am in a wireless setup. I really want to fix this! no issues with Spotify, TuneIn, internet/streaming services. I’m trying to figure out where the bottleneck lies.. old processor on the iMac, poor wifi (though streaming works fine), something else..I’ve checked thst my iMac is not in sleep mode, and disabled the file sharing option.  Would a NAS connected directly to the router and sharing my music library solve this problem?  

HI community, I have read that 4 speakers, each at 4 Ohms, put in parallel in Sonos Amp is flat out not possible. Even 6 ohms each would not be possible. The requirement is 8 ohms, so the total net load is at a minimum 4 Ohms. But all of the discussions are for parallel speaker configurations. What about 2 speakers, 4 ohms each, connected in series on each channel? I am not an audiophile, and not sure what that would do to (a) the sonos amp and (b) general listening quality.   

I got my Sonos Arc, Sub3, OneSL to all connect to my Sony tv and Apple 4K box flawlessly before Christmas.  Earlier this month, I inadvertently allowed the tv to update the Android OS and now I have had nothing but troubles. I haven’t checked all of the various posts but here are my observations and issuesConnecting the tv and sonos via wifi and the network strength seems healthy The tv would switch to the Sonos system at the beginning (1 week ago) and now it can’t even find it (today). Sometimes it would drop the connection. I have unplugged everything except my Arc and the TV (eArc port which is hdmi3).   I can stream music to my speakers from my iPhone The app can’t find the tv nor does the tv find the sound system. I have unplugged it and switched cables but still not sure. If I switch to hdmi 3, I get a picture/pattern similar to the ones you see on the sonos box.So now I am thinking that there is a bug either in the Android OS or the Sonos S2 app on my iPhone.  Not sure what are 

I have a full Arc SL home theater up and working just fine (except for that little part about Atmos...), and the S2 app is running on my iOS devices just as fine. I installed the MacOS version of S2, and it doesn’t see the Arc. I get the following message:Not connectedYour Sonos product was not found. If your product is a long way from your router, you may need to try moving it closer.Please select “Try again.”For information about firewall configuration and other potential network problems, go to…” etc. None of that applies to this install. The Arc is working well, and its farther away from the router than my desktop iMac, which is about 20 feet away from the Arc. This same desktop had no trouble working with a prior Playbar, using the classic (pre “S1”) Sonos controller app. I’ve searched and read all the articles that might apply to this situation, and there’s no advice for this specific dialog box.

A week ago I was able to connect my audible app to Sonos perfectly fine. now there is no little speaker icon that allows you to connect to devices and then select your Sonos speaker. Instead all I see is a little car icon to pop up the driving mode for the audible app. I am running the most current versions of both Sonos and audible. Any input on how to fix this would be greatly appreciated.