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Sony 900H TV with Arc. Simple system.

Chronic intermittent audio drop out. 3 longs support calls with no solution. Really?

Sonos had me:

  1. Send diagnostics;
  2. Reconfigure router;
  3. Change HDMI cable;
  4. Power down Sonos and TV;
  5. Change HDMI cable again; and
  6. Clean HDMI ports.

Still have random audio dropouts. Sometime audio spontaneously returns, sometime must turn off and back on. Really?

 

With so many reporting the same problem for 6 months, why no solution?

Which HDMI port is the Arc plugged into? In your TV’s settings, what is HDMI Signal Format set to? What are the options you can choose from?

Sony still have pending firmware issues on that specific TV. What source device are you using?

Thanks for the response.

 

Using the E Arc HDMI port.

A/V sync is "on".

eARC mode is "auto".

Dolby output is "Dolby digital plus".

Pass through mode is "off".

 

Suggest anything?

 

 

 

TV (youtube tv, netflix, streaming TV, all delivered via ethernet to tv.

Is there a “HDMI Signal Format” setting?

Passthrough should also be set to Auto.

Also turn off AV Sync.

Turned A/V sync "off".

Can't find hdmi format.

 

But there is "digital out" which is set to "compressed without audio change".

The 2 other Options here are "only output compressed audio for multi channel content without change"  OR "always output in pcm".

 

 

Select “multi channel content without change” and make sure Passthrough is set to Auto.

 

Try this path: 

Settings > Watching TV > External Inputs> HDMI Signal Format

Found HDMI signal format.

3 options:

1. Standard (current setting);

2. Enhanced; and

3. Enhanced (Dolby version).

 

Chose #3?

Try Enhanced first. If that doesn’t help, try Enhanced (Dolby Vision).

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