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Edster69
Contributor I
October 3, 2020
Answered

Move won't connect

  • October 3, 2020
  • 12 replies
  • 1162 views

I am trying to connect my Move to my existing Sonos system, It will find the MOVE but when I go to the next step it says unable to connect. The move sometimes has a blinking red light sometimes white, sometimes green..

I am ready to return this…

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    Best answer by mummite

    Hello, this issue has been resolved and was due to having a second network on my google wi-fi.  once I turned that off it worked fine on my normal network.  If anyone else has trouble I suggest turning off all other networks and just using the one you need during set-up. 

    12 replies

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    Annazel S
    Annazel S
    Retired Sonos Staff
    January 19, 2021

    Hi @Hey Joe.

    Thanks for reaching out, let me see what I can do to help you.

    When prompted to the “Go to Accessory Setup” option, try the following steps:

    • Minimize the app
    • Go to phone/iPhone Settings
    • Tap WiFi
    • Select the Sonos Move as the Accessory Setup option on this screen.
    • Click through the selections and you should get a confirmation screen to connect to your local Wi-Fi with this device. 
    • When this is complete, return to the Sonos app and hit Back.

    • Search for the Sonos device again and this time it will let you complete the setup. 

     

    Let us know how that goes.

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    SwissSnowboarder
    Lyricist I
    January 29, 2021

    @mummite Thank you very much for your post. Saved my day.

    I rebuild my WiFi from scrace and already installed a Guest Network.

    Move wouldn’t move. Sonos found the Move but always had a problem to finish the Setup.

    Took me 4 hours to find your post.

    Turned of the Guest Network and Voila the Move reintegrated into my Sonos System.

    Thank you once again

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