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nwhelanContributor I
asked in Amazon Alexa and Sonos
global player not working over Alexa

Hi, The Global radio stations have stopped playing on my Sonos 1 when I ask Alexa.  Through either Global player or Tunein.  Radio 1 fine.   I have disabled skills in Sonos app and Alexa app and still not working.   does anyone have any ideas please?  Save my tired fingers from doing it via the Sonos app ;-)   thanks nick 

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kiko77Contributor I
asked in Home theater
Sonos Beam audio setup with projector & PS4, Apple TV etc

Hi there. I have a question regarding the audio connection in the following setup: The idea is to connect my projector with the Sonos Beam via HDMI/optical adapter. The projector will be receiving the incoming signal from Apple TV, a playstation etc. connected via HDMI switch. What is the best way to achieve this, connecting the Beam with the audio adapter to the projector directly or to the HDMI switch (having optical). What's the differences in functionality (lag, avoiding to unplug cables for different modes etc)?  Also, I would like to be able to connect 2 bluetooth headphones in order to have the option of audio through either Beam or headset. I'm thinking of achieving this by connecting an Avantree Oasis Plus https://avantree.com/es/oasis-plus-bluetooth-transmitter-for-tv to the HDMI switch. The room is being rebuilt, so running cables behind walls is possible, however, once the dry walls are set up, any modification to it will be an aesthetical masacre.   Is there any obv

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Sjoop1985
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marco.madContributor I
asked in Home theater
Sonos Amp, Sonos Arc and two external front speaker

Hi I have two existing speakers (not sonos). My question is, can I connect the two speaker via the Amp as left and right front speakers And with a sonos sub and a sonos arc to my TV for HT?  would it be possible to expand it later with two sonos one/five for back left and right?

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jgatie
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Jeffry75.Contributor I
asked in Speakers
Charging Move with USB-C

I can't charge the battery of my sonos move through the usb port.

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Ravica3Chromatic Producer I
asked in Home theater
Trying to wrap my head around Arc, ARC, Dolby Digital, Dolby Digital Plus and Atmos

I have or had every intention of purchasing the Arc and was really excited. Now that it has been released I have about what it can and can not do with my current setup. It will be replacing my Beam that's connected to my Sony Bravia Android TV that purchase in 2018 though I believe it's a 2017 model. So it has ARC but not eARC. What does this mean for me. I've been finding conflicting information. My main concern is will I be able to get Atmos. I've read post that say yes and others that say no. After spending lots of time googling info for my TV I have found that it supports Dolby Digital and Dolby Digital Plus (and honestly I don't know what it's outputting to my Beam). However no where do I see Atmos support or decoding for it. Will this mean no Atmos for me with the Arc or will the Atmos signals somehow be carried through the Dolby Digital Plus? Please help... I may need to rethink my purchase. Normally I would speakers for my TV, not the other way around.  Just FYI, I also h

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robabrahamContributor I
asked in Advanced setups
microphone/karaoke

Hoping to find a solution for a home karaoke set up. I can access karaoke videos/music through my Apple TV which is connected via HDMI to my TV. All TV audio is then routed from TV HDMI ARC to my Sonos Beam with two Sonos Ones as surround speakers. Any possibility to add a microphone component as an additional audio input mixed in with the TV audio on the same speaker set?

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baggirlContributor I
asked in Controllers and Music services
Any plans to add Borrowbox as a service?

BorrowBox is used by the majority of UK libraries, it would be great to have the service available on Sonos. I can see Audible, Libby, Audiobook & Bookmate. Any plans to add BorrowBox????

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mfs26Avid Contributor I
asked in What to get
Setup for Sonos Arc

Please forgive me. I am not tech savy at all. I currently have the Sonos 5.1 home theater system with playbase. I have ordered the Sonos Arc. How will  I go about removing the playbase from the system and then installing the arc ? I also would like to sell the playbase to a friend. How do I factory reset the playbase ? Thank you in advance for kind responses.    

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sgtimmermanContributor I
asked in Controllers and Music services
Spotify library not appearing in Sonos

I’ve recently added Spotify to my Sonos controller, but my Spotify library playlist does not appear.  I’ve removed and readded the Spotify service and also updated my music library index, but no joy.  Thank you.

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cambjonesContributor I
asked in What to get
Which HDMI for 5m run to a Sonos Arc

Hi I’ve just preordered a Sonos Arc and I’ve just received a Samsung Q95T which is a TV which has its brains in a separate ‘one connect’ box that sits separate to the TV allowing the TV to be thinner.    The one connect box has all the plugs for the TV including HDMI. So I need to run a HDMI cable 5m form the one connect box to my soon to arrive Sonos Arc.    Should I be looking out for a specific brand or type of HDMI cable?    Many thanks 

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controlav
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JonathanWContributor I
asked in Components and Architectural
Sonos Amp - w/ 4 outdoor speakers

Hello all - Any help on my question is greatly appreciated, I am a novice in the home audio space.    I want to set up a Sonos Amp to run 4 outdoor speakers in parallel. 2 Bose Environmental 251’s on the deck about 10 feet from the Sonos Amp. And 2 8ohms rock speakers in the backyard about 100 feet away (cable will run ~150ft), using 14ga buried wire.  Is the Sonos Amp powerful enough to handle this and properly send power to all speakers? Considering I want to use the Bose 251’s what size rock speak should I get to over overwhelm the Sonos Amp?   Thanks for your consideration,  Jonathan  

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Jean C.
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Magneto78Contributor I
asked in General feedback and conversation
where do I redeem gift cards!?!?!?

I had to return a recently purchased play five because of connectivity issues. It’s taken a few weeks from the time I shipped it to the time I received a refund in the form of a gift card. Now I have a gift card for $500 and there’s absolutely nowhere, anywhere to enter that gift card number at the time of purchase. What is going on with this company? I’ve attempted to call customer service multiple times and I’m put on hold for a half an hour and then hung up on. How does any company do business this way?   Moderator Note: Post Title and Content Edited for Language

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suziehardy77Trending Lyricist I
asked in Smart home integrations
Sonos Move in Blue Tooth Mode, group speaker source?

Hi all Im desperately trying to figure out how to get my samsung android phone & tablet non music (eg netflix, prime, you tube, itv etc) played through the 2x sonos ones g2 i just bought.  Trying to crack this before investing anymore in sonos systems.  The sonos move is the only sonos with blue tooth which gave me an idea.... Couple of questions: 1) firstly I'm assuming in blue tooth mode the move will connect to my android (samsung) tablet like a standard blue tooth speaker, and play non music like i want?  2) if the answer to the above is yes. Then in bluetooth mode can the move connect to my future sonos speakers (two ones g2, a sub, and a soundbar) which obviously aren't blue tooth? Could the move be the audio source (via bluetooth) to play (push audio) across multiple rooms / speaker groups?  Ps, any other ideas very welcome.  Thanks in advance Suzie         

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Glenns_and_RosesCollaborator II
asked in Google Assistant and Sonos
Google Assistant room assignment PROBLEMS

I have Google Assistant on all of my Sonos devices.  And for the past year everything has worked great, including my integration with my smart home devices.   I can say things like “Google turn off the light” and it knows what room I’m in and does the right thing.   Today I moved a single ONE to a different room.  Re-assigned the room in the Sonos app.  Then re-assigned the room in the Google Home app.  Total chaos followed.  Now NONE of my devices know what room they are in, and turn lights on in the wrong room, or for the entire house.   I unlinked Sonos from Google Home, started over.  Didn’t help.   Then I tried moving things around to different rooms, experimented with a few things.  Didn’t help.  Unlinked a second time.  Didn’t help.    Any ideas?   It seems like when I re-link my Sonos to Google, Google still has a memory of the bad set-up.  Is there a way to totally wipe the Sonos configuration from Google and start over?  Unlinking didn’t help.

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b lakeContributor I
asked in What to get
Physician Discount

Hello all,  I see there is a discount for nurses and first responders. Is there also a discount for resident physicians? I’m a resident at Texas Children’s hospital. Some of the nurses were talking about how much they love their sonos speaker. I thought it would be nice to put a few in my office and patient rooms to play some calming music on stressful nights. 

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melvimbe
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M57EEDContributor I
asked in Controllers and Music services
Spotify - Tracks not playing, local files.

Looking for some help if possible please - some tracks in Spotify won’t play via the Sonos app or direct to Sonos via devices available in Spotify - the playlist are being accessed via Sonos, the songs are greyed out, despite them being a able to be played via the Spotify app on all of my mobile devices, IOS and Android.    

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Sophie01Contributor I
asked in Amazon Alexa and Sonos
wont skip track

I have 2 sonos ones and a beam, when I ask to skip track with alexa on spotify, she just says I cant skip to the next song. Very frustrating.

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niimaikun
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krispradContributor I
asked in Advanced setups
Sonos Amp to 3 pairs of Architecural In-Ceiling Speakers with a Speaker Selector Inpedence Match device

I’m keen to set up this situation:   Sonos Amp 1 to Sonos Outdoor Pair A and Sonos Pair B Sonos Amp 2 to Sonos Architectural In-Ceiling Speakers 3 in Room A and 3 in Room B   In order to switch Outdoor Pair A/B and In-Ceiling Room Room A/B I was hoping to hook the Sonos Amps to this McClelland 6 way Speaker Selector: https://www.radioparts.com.au/product/39894210/ss26v-6-way-premium-speaker-selector-volume-control-150w-totalrms#.Xp1zaOQmLDs   Is this doable? 

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crossface2008Contributor III
asked in Home theater
Sonos Arc & Play:1 compatibility, and mounting Arc

I’ve preordered the Arc and Sub; I have a few questions; 1)  I have 2 Sonos Play 1s as rear surrounds. Will these be compatible to pair with the Arc and Sub for a surround system, or are only Sonos One/One SL compatible?   2) I have an LG OLED C9; is HMDI eARC the best way to connect audio? Should I use an HDMI 2.1 for this? 3) I have a frame around my TV; if I mount the Arc directly under the frame, it covers the top of the speaker: would the acoustics be better if I mount a wood box behind the Arc, so that there are no obstructions* on top of the speaker?  

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Airgetlam
sonows
sonowsContributor II
asked in General feedback and conversation
What happened to the contacting support without using the phone or Twitter?

I’m trying to get in contact with support to raise an issue with Spotify playbakc, but the Support website says you can only use Twitter or Phone. What happened to the option of sending an email or filling out a form? I don’t use Twitter and the Phone is inconvenient. How is the community option supposed to work when it needs support to interpret the diagnostic I have uploaded?

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Ryan S
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dasarpContributor II
asked in Portable speakers
Best way to set up Move away from home

I am away from home in a family house (different wifi network, geographically separated), but have bought a Sonos Move. What’s the best way to set it up? I want to be able to start using it, but then when I go home have it join the rest of my main Sonos system. Should I set up the move with a new/different Sonos account (email) at my family home, and then when I return home, should I factory reset the move and re-set it up on my home wifi + home Sonos account? Should I first set up the Move using the same Sonos account but different Sonos system (apparently one account can have multiple systems?). Then when I take the Move home, somehow have it join my home system (I hear the Move can join multiple wifi networks?) Is one better/cleaner? I don’t plan on moving back and forth between these two places, I just don’t happen to be at home when first starting to use the Move.

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melvimbe
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User383243Contributor II
asked in Home theater
Stream Zoom sound to Sonos Playbar

Hi - with the current home isolation situation I have just started doing Zoom online yoga classes.  Namaste!  I have a Samsung TV with a Sonos playbar, and a Samsung tablet - so I log into Zoom meeting on my tablet and cast to the TV with Samsung smartview, but the sound is just coming from my tinny tablet - is there any way I can get the sound to come through the playbar on the TV?  There is no Zoom app on the TV, and my TV doesn’t have a camera anyway so have to use the tablet to cast.  It looks as through I can play files stored on my tablet via browse on Sonos controller, but does this allow streamed sound?  Many thanks for any advice!

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sames22Contributor I
asked in Amazon Alexa and Sonos
Sonos will not skip songs with alexa

Alexa says she cannot play the next song when asked to do so. This is a sonos problem because other alexa devices will skip when asked. Only sonos devices wont skip. Sonos and alexa seem to respond correctly to all.other requests, weather, timer, play music etc.

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Niko79Trending Lyricist I
asked in What to get
ARC and Sonos One or SL for surround sound?

Will be getting ARC next month. Should I upgrade Play:1 to One or SL as surrounds? Since ARC has GA built in do I need surrounds to have GA capability too?

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edyobContributor I
asked in Amazon Alexa and Sonos
Tunein not working with Alexa

Hi, Alexa accepts command to play tunein on Sonos and acknowledges but then fails to play anything. OK on Echo dot so seems like a Sonos problem. Started happening yesterday. Any suggestions please? Thanks   

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