Sonos Connect keeps trying to get DHCP address

Forum|Forum|5 years ago
January 26, 2021
12 replies
1555 views

my sonos connect keeps trying to get a dhcp address… i have like 15 sonos devices in the house, but this one keeps polling my dhcp server about every 5 minutes … it seems it has lost the ip address as when it is doing this I can’t ping it. It gets the IP address as eventually I can ping it, and then it appears to lose it again.

I just setup a reservation for it and it got the ip address I rerserved for it, and then back to losing the ip and going back to discovery again. While it does this it outputs an annoying pop sound to the amp it is plugged into.

I am looking at it with wireshark, and I can see the discover coming from address 0.0.0.0 which means yeah it has lost its address and trying to get it again.

I was on a chat session with a sonos tech and they had just told me the diag I sent them was indicating it was having trouble getting an ip address and then the session dropped. Haven’t found a time slot to restart it, just wondered if this rings any bells with anyone? I would like to get it to work again, but its out of warranty, so if not, I am going to remove it as I thought perhaps I would play music to the whole house or somethiong from my office, but I never do, so sort of a waste.

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Best answer by Rowena B.

Hi folks,

@Ken_Griffiths, thanks for your assistance.

@wddossett, thanks for updating us. Upon checking on the diagnostic, interference has been detected on one or more Sonos components running SonosNet, the Patio and Living Room (Playbar) are showing as dropped rooms. These errors may cause missing room or audio playback issues with your Sonos system. You may resolve this by rebooting all your network and Sonos devices, and you can also change the Sonos system’s wireless channel. However, no issue detected on your Sonos Connect. Based on the behavior you mentioned with your Sonos Connect, this could be a power-related issue.

At this point, I recommend contacting our phone support team to further look into this or possible product replacement. If you have any questions, please do let us know.

Show previous replies

Rowena B.Answer

Retired Sonos Staff

Hi folks,

@Ken_Griffiths, thanks for your assistance.

@wddossett, thanks for updating us. Upon checking on the diagnostic, interference has been detected on one or more Sonos components running SonosNet, the Patio and Living Room (Playbar) are showing as dropped rooms. These errors may cause missing room or audio playback issues with your Sonos system. You may resolve this by rebooting all your network and Sonos devices, and you can also change the Sonos system’s wireless channel. However, no issue detected on your Sonos Connect. Based on the behavior you mentioned with your Sonos Connect, this could be a power-related issue.

At this point, I recommend contacting our phone support team to further look into this or possible product replacement. If you have any questions, please do let us know.

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wddossettAuthor

Avid Contributor I

Thanks I will do that.

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