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63johnw
Trending Lyricist I
February 1, 2021
Answered

UK Order

Hi, placed an order and received notification that it’s being sent from Holland, does anyone know if this will be subject to import charges following brexit. I thought the order would be fulfilled in UK. 

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    63johnwAnswer
    Trending Lyricist I
    February 2, 2021

    Just for anyone else in the same situation I have had confirmation that any extra import charges are being absorbed by Sonos. Some delays are occurring due to teething problems though (although mine seems to be on time). 

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    4 replies

    Rowena B.
    Rowena B.
    Retired Sonos Staff
    February 1, 2021

    Hi @63johnw,

    Thanks for reaching out to the Sonos community and for sharing this with us. I'd recommend contacting our sales support team to help you out with this, they will be able to answer your question and provide more information on this matter. Please let us know if you have any further questions or concerns, we'll be glad to assist you.  

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      63johnwAuthor
      Trending Lyricist I
      February 1, 2021

      Thanks @Rowena B. I have done that and am awaiting a response so I thought I would post here to see if any other customers could provide any help ? Some customers may have had orders come from Holland in the last few weeks and would know from experience if there are now import charges?

      Rowena B.
      Rowena B.
      Retired Sonos Staff
      February 1, 2021

       Hi @63johnw,

      Thanks for your quick response and for updating us. I’m glad that you have already reached out to our sales team. I'm sure that the team is working on your request/inquiry. I’m sorry but we don’t have information to share with you about import charges from our end. Our sales team should reach out to you via email within 24 to 48 hours. Please feel free to reach out in the future if you have any other questions.

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        63johnwAuthorAnswer
        Trending Lyricist I
        February 2, 2021

        Just for anyone else in the same situation I have had confirmation that any extra import charges are being absorbed by Sonos. Some delays are occurring due to teething problems though (although mine seems to be on time). 

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