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I have exchanged a faulty Sonos Move device with a replacement device. How do I remove the original Move device from the Sonos 2 app. System/Products shows my original ‘Sonos Move’ as being ‘Offline’ with no apparent way to remove it (very irritating to keep seeing a device that has been replaced!!) 

From last 2 days my app is not connecting to my arc 5.1.2 setup? I’ve rebooted everything including the router. How do I fix this? thanks

So i’ve just bought beam and move and have been woefully disappointed that i neither group two speakers for surround for TV watching or playing spotify in separate rooms at the same time together.  For grouping, the app says you need 3 or more rooms! I’ve come across posts such as thissaying you can and also articles https://www.imore.com/does-sonos-move-work-other-sonos-speakers such as this that inspired me to incorporate TV and music about the house.  I’m seriously thing about returning these speakers and going full out audiophile with an amp and some fyne’s. 

Why am I getting advertising (an ad) when I turn on my radio using TuneIn?

I have 2015 Samsung JU7100 that has a proprietary HDMI switch.  Does anyone have this with the HDFury device connection to the Sonia Arc?Does the proprietary switch pass thru Atmos from an AppleTV to the HDFury » Arc?

Hi,I have to install 4 Sonos ONE in a room, each one approx. placed in the cornor and connected with netcable (so no wifi).Is there any recommendations to the setup of the speakers. I´m thinking making 2 stereo pairs vs. 4 mono speakers, or is this what suits me best?RegardsRobert 

Hello,I am experiencing a network related issue with a new Sonos One Gen 2 where after 8-12 hours of uptime, the Sonos device stops responding to ARP requests for its IPv4 address, leading to a case where it can no longer be found by the Sonos app nor pinged at its IPv4 address until the Sonos is rebooted. Force disconnecting the Sonos from WiFi and allowing it to reconnect also restores connectivity.This Sonos device is the only Sonos device in my system and is connected via WiFi through a Ubiquiti Unifi AC Lite AP. No other devices on this network exhibit similar issues.Once in this “bad” state, adding a static ARP entry on my Mac allows me to ping the device, as well as allows the Mac Sonos app to discover the device. However, this does not restore connectivity from the mobile app (as expected).Any insight into this? I was able to capture diagnostic # 516203405 while in the “bad” state using the Mac app as well.

Hi - I am trying to add my FLAC file collection to Sonos which is now stored on OneDrive but I receive the error message ‘is no longer available’. Is it possible to link to OneDrive on my MacBook without all the files being downloaded to my HD or not? If not - can you recommend a workaround? (I have the same files on my LAN in WD MyCloud which doesn't work either, or I could add them to my iMac but Sonos doesn’t seem able to find this machine on the same network!) Appreciate any pointers please…(Used to work fine when I had the files stored on my PC but that one is now on the scrap-heap...)

I want to use my pc audio wirelessly on my sonos system.i.e when I´m playing audio from different sources. youtube, vimeo etc.I have play one and play five. thanks in advance. 

I would iike to use my revel M106 speakers with the sonos amp. It is my understanding that I can’t use trueplay with non sonos speakers (someone correct me if I’m wrong). My question is using the sonos amp with my speakers and adding the sonos sub. Can I use trueplay in this scenario?Thanks

I’ve recently upgraded to Sky Q, from Sky+ HD, and now get strange static/pulsing sounds when changing channels.   Before Sky Q I had: Sky + HD → HDMI → Samsung 46F8000 → HDMI-ARC → Beam Sky box was set to send DD over HDMI.  Tv passed it through HDMI-ARC to the Beam, and confirmed in the Sonos app that the Beam was receiving DD5.1 or DD2.0 when viewing HD channels on the Sky box, and Stereo on SD channels.  I also have and Apple TV and Samsung Blu-Ray connected via HDMI, and again DD is passed through to the Beam as expected. I did have some strange occurrences recently where the Beam seemed to switch from DD to stereo randomly on the same channel of the Sky box, but I had no way of telling which part of the chain was the issue (Sky HD box was pretty old).   I’ve now swapped the Sky + HD box with a Sky Q 1TB box.  So now I have: Sky Q → HDMI → Samsung 46F8000 → HDMI-ARC → Beam Sky Q is set to send DD over HDMI.  The Beam shows it is receiving DD5.1 or DD2.0 as expected.  However, when

Hi, I’ve looked through many topics, rebooted, reauthorised, entered my account details again,  and still Spotify won’t connect. Please help!   diagnostic number 1384717218. Thank you

Very sad.  I saw that Costco was carrying a two-pack of Sonos One SL, something I’ve wanted for awhile. So I pick them up, bring them home, have no trouble configuring them using the Sonos S2 app as a stereo pair in the living room. Except playing music on them. A short digression: we had Sonos speakers (generation 1 amps) in the previous house, wired to various speakers spread throughout the house. We using the Sonos S1 app to control them, and until relatively recently, played music directly from the ipad to them.  Life was good. Then Sonos decided to drop support for playing from an ipad, so I used a Windows Media Player on a Windows 10 system, controlled by the S1 app on the ipad. Life was still good. We had tunes. For the life of me, I can’t get the Windows Media Player library working with the S2 app. I can get the app to see it: but all the subfolders (albums, artists, folders, playlists, etc) are empty:-(  Clicking “update music library” doesn’t make anything show up.  I (brief

Every now and then the SONOS 1 repeats a sentence or two that was broadcast a few moments before ie, part of the narrative is repeated.  This usually happens on BBC Radio 4 or so it seems.  Has anyone had this experience and if so, what do I do about it?

Hi, I’ve have a number of Sonos zones, old ones not compatible with S2.Sonos upgrade terms states that the upgrade discount is single use, but is this per account or per zone? That is can I trade one zone (say a Connect) today and get the discount and then next month do the same for a different zone (for instance, a Play:5)? Thanks, Bernardo Cabral

I can find music on the YouTube Music app which doesn't appear in the Sonos interface - do only things listed as "songs" appear, not videos? I have a premium account. Thank you!

Hi, I'm designing a home theater in a recessed TV cabinet above a gas fireplace for a new home and considering a Sonos set-up:Closed CabinetOpen CabinetWhat Sonos equipment should I get if I want a system like the one described below? Would you recommend a better/ different set-up? Any wiring recommendations?Inside tv cabinet (behind operable pocket doors):- 65" TV (optimal for viewing angle/ size of room)- Sound Bar (can this be above TV to allow for a better viewing angle?)- Any receivers/amps, playstation, etc. In a low cabinet to the right of fireplace with slats and padded door to avoid reverberation: - Subwoofer (does Sonos make a wall-mount subwoofer?)Built into ceiling:- 2 rear surround ceiling speakers Thank you!!!

Buenos díasAyer martes hice una compra de 1 unidad de Sonos Five, con el número de pedido 102596522. Me remitieron un email con confirmación del pedido.Luego intenté confirmar desde mi cuenta Sonos el estado del pedido. El pedido no figuraba en mi cuenta. Al volver a comprobar salía un mensaje que indicaba que estaba en proceso de cancelación.Yo no he cancelado nada, el pedido por mi parte está ok.Por favor me pueden indicar si el pedido ha sido recibido o si presenta algún problema.GraciasQuedo a la espera de sus noticias **** Good MorningYesterday Tuesday I made a purchase of 1 unit of Sonos Five, with the order number 102596522. They sent me an email with the order confirmation. Then I tried to confirm the status of the order from my Sonos account. The order was not on my account. When I checked again, I got a message indicating that it was in the cancellation process.I have not canceled anything, my order is ok.Please can you tell me if the order has been received or if there is a

It is possible to add a sub wirelees non sonos to a sonos system with a play five?

I have spent around 2 years building playlists for various occasions and moods but they have recently disappeared off my Sonos control app and there are currently no playlists on the playlists list. Please help!

Sonos Arc sounding tinny and metallic after Trueplay and also multiple EQ, surround and sub configs and changes to settings. The only way I could get the Arc to sound kind of OK was EQ - Treble -10 and Bass - 6, but still tinny. Is this a bug and Sonos need a software fix? Many thanks for any help as I did not expect the Arc to be like this 

I have a pair of play 1s that go out of sync after a day or of resetting and repairing. I'm running a Google wifi mesh network. Everything else seems to be fine and my surround setups haven't had the issue

So say I use hi res tidal or Qobuz on sonos connect (s2 capable) and use the digital out to an external DAC will I get hi res audio?

I haven't been able to find the option yet in the SONOS App but it is easily found in the Bose App and most other apps that open a native  version of an application . In the Bose app you see a button that just say “Open Spotify” and it will take  you to the actual application even though the Bose app also has a native spotify functionality.

Hi. After searching the forum this feels like a borderline case:I’m having problems keeping my Sonos Move on my “devices” VLAN. I first set it up through my “normal” VLAN with the rest of my Sonos players. Then, I moved them all to “devices”, and have configured then and my Unifi USG router, switches and APs so that I can control the Sonos players from my “normal” VLAN.Moving the Sonos Move to the devices network ain’t at all easy, though: I ended up doing a factory reset and set it up with the iPhone connected to the “devices” network, and everything looked good.Except that the Move goes into battery saving mode, and when it wakes up it connects to the “normal” network - even though I haven’t configured it to connect to it after the factory reset!  How is this possible?Does the setup procedure copy ALL Wifi networks from the phone to the Move and somehow convinces Move to connect to another network than the one I set it up with?This makes no sense to me at all.  What’s going on? Cheer