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I have Sonos ceiling speakers for rear surround sound and I’m wondering if wall mounting an arc above or below a TV makes a difference? Also is there a distance from the ceiling it should be mounted at? 

I need to purchase the adapter cable that has HDMI and optical input that the beam system brings

I have a Beam, Sub and two play 1s connected via Hdmi Arc to Sony KD49XF90. The system works perfectly every day until exactly 3 minutes after midnight, then switches to the internal TV speakers. I've seen a few similar posts in the forum but nothing about the time of day affecting the connection. I assume it's something to do with a setting somewhere, but after trying loads of different things, it still switches without fail. Any help would be appreciared.

What can I add to make my Sonos system better I have the Arc,sub, and 2 one sl’s don’t get me wrong it is awesome I am one for always making improvements not that they are needed 

I have an old pioneer kuro PDP-428XD and have just purchased a Sonos beam as was hoping to improve the sound.   It doesn’t have an ARC and so having to use the optical adaptor.   When I set it up the beam doesn’t detect a signal.  I THINK from reading up on other forums that the 428XD only passes out optical sound if/when using the TV tuner (which I’m not - I’ve got a fire stick and Virgin TV connected via HDMI.Does anyone know if there is a work around?  Some people have mentioned an audio extractor but I’ve no idea if that worked, and if so which one?  Most of the posts seem years old with no conclusion and so hoping that there is a nice simple work around? Many thanks Mike  

My small sonos system is a Connect Amp ( gen1 ), a Play3 and a Beam.  The Connect amp is wired to the ethernet via a Powerline that also served several other wired devices.  Beam and Play 3 are on wifi.The system has been solid since I first installed it many years ago.  The Beam was installed in 2019.  Absolutely no issues.Yesterday I went to play some music via the connect amp and Sonos S1(11.2.4 Build 57483220 ) and everything had disappeared.  I tried the app on another iphone - same.I then tried everything I could to recover the system and devices for a good hour but in the end gave up and had to reset each in turn and rebuild the system.Just before doing this I had checked that the router and all other net devices were working and there was no log alert on it.  All other devices were working normally including a smart TV and Fire TV wired to the same powerline connector as the connect amp.   The ip cameras ( also wired ) showed no break in operation between the last time I had So

I just set up a Sonos One with Alexa and the sound is noticeably better than the Amazon Echo. On the Sonos One though, each and every time I call "Alexa" it plays some kind of acknowledgement tone. When I call my Echo or Dot, thankfully there is no such tone. Is there anyway to disable it?

Why do I get random single pulse sounds coming through my speaker?

I’m a long time Sonos owner with 16 units throughout our house. I’m still on S1 since there are a few older units I’m hesitant to replace yet (Port x1, Amp x2, Connect x2, Connect Amp x1, Play:1 x3,  SYMFONISK Shelf x6, SYMFONISK Lamp x1).It seems that each time I assign my SYMFONISK speakers a room name, it works for a few hours and will show up fine, but within a day they rename themselves ‘Speaker’. See attached screenshot. It makes it impossible to know how to target those speakers since there are several with the same ‘Speaker’ room name. The odd thing is that doesn’t seem to impact *all* of the SYMFONISK/Ikea speakers. For example the one I called “Office Speaker” that is a pair seems to remember its room name, but the pair I used to call “Coffee” reverts to ‘Speaker’. All of this was working great until when I recently added the new Port and Amp units into the mix, though I’m not sure if that’s the cause of this or not. In searching for similar issues on this board and elsewhere

Can the Sonos Arc be mounted flush with the bottom of the tv if the top speaker grill is in front of the tv? I am assuming if the speaker grill clears the front of the tv the upfireing speakers should be fine. If not, how low is needed so that Dolby Atmos will sound good. 

I am connecting to my sonos system from the iOS Spotify app. The app and the S1 controller both show that the Spotify app is connected but there is no sound from the speakers. 

Have the sonos arc plugged into the tv using eARC and I’m having an issue with it not responding to volume control from the cable or TV remote. I also have it connected to gen 3 sub and 2 play one SL. If I’m watching tv on my Sony Bravia X850G for a long period of time and need to adjust the volume, it won’t respond. The volume indicator will show on the screen but actual sound won’t increase/decrease. I have to power cycle the tv and wait about 5 min to turn it on for it to be able to control the volume. Is this an issue with my tv or the arc itself? Had the playbar before the arc and it never did this. 

I have a flat at work. Sonos 5. Scholl building. Nor oruter access. I plug in my laptop through the headphone jack. Play spotify, play on the Sonos, Rapid orange flash and nothing… What can I do? 

Hi all,I’ve just got a Beam, and have connected it to the TV via HDMI. All working well, and the app shows I’m sending a Dolby Digital 5.1 signal when the source has one.I’ve added two Symfonisk bookshelf speakers as a rear pair for surround sound. These setup successfully, but then I hear nothing from either speaker.I’ve tried recreating the surround links, checking audio input settings, but nothing seems to make the speakers output sound.Any ideas?

Can i listen to what's playing on sonos in my Samsung S9? I want to send what's playing on sonos into my headphones... 

I have an activity that turns on Sonos Playbase and a Sonos One.The volume controls both, but mute only works on Playbase, which is connected via optical to the TV. Any thoughts on muting?  Goal: Mute both or multiple devices from the Harmony Mute button.

I’ve just sold my play bar, and it appears as a redeemed product, but how do I get the 30% off the beam I am about to buy. As the play bar is no longer connected to my system?

Dear members, Since today I have a Sonos Five (horizontally spreading love in the room). Also activated Tidal hifi a while ago and am a long time Spotify user.  So I tried both music services (since the S2 Sonos now supports “hifi”) to see if the difference is substantial and worth the double monthly fee of Tidal.  In short I have a real hard time hearing any difference (maybe with some of the Master quality songs it’s slightly improved).  Can anyone tell me if there is an actual difference between both sound qualities on a Sonos speaker. I’ve red the “facts” - the lossless support - but I’m not that impressed..  Many thanks for any advice or experiences!

Hi,I already did some research on matching amplifiers and speakers, but there’s a lot of contradicting information on the internet. I hope I can get a more conclusive answer here.I’m looking to buy a Sonos Amp, but I’m not sure if it will be compatible with my speakers. They are very old, from the 70s, KEF Concertos.I know the Amp has 125W/channel at 8 ohms. This is the information I found concerning my speakers:Nominal impedance: 8 ohms Rated max power: 50 watts programme Sensitivity: 9.5w into nominal 8 ohms produces 96db at one metre in anechoic conditions Amplifier requirements: 15-50 watts per channel into 8 ohmsAm I right if I say that the Amp is actually too powerful for my speakers, but it will work and won’t do harm as long as I don’t go past a certain volume percentage? Can I use the Sonos app to limit the volume to let’s say 40% to be sure?Thanks in advance for your help!

IMac with Big Sur OS; Bluetooth Activated & H’phones ‘connected’. Music source used for Sonos is iTunes Library & PlaylistsSonos Bridge; Play-1; Play-3 Simple question - can I use my H’phones to listen to my Music on Sonos (I can do this by listening directly to iTunes i.e through ‘Music’ option on iMac) & if so how do I set this up? Thank you Keith 

Hi everyone,I have a setup that's working wireless flawless for the last few years. For the past year, when listening to TuneIn, it disconnects for 5 seconds and then reconnects. Yesterday, it suddenly just won't play anything from any of my music services.I tried restarting both the speaker and router, reinstalled the app, factory reset the speaker but none helped when playing via wifi.Everything works when connected to LAN and I have successfully followed the instructions on how to switch to a wireless setup. However, once I switch to wireless, it can only play songs on my phone but for the rest, I will just get an error that I lost connection to my music service, unable to add songs to the queue or unable to play music station. Heck, I cannot even send diagnostics when in wireless mode but I was able to when I connected it back to LAN.Diagnostic #1139044574Thanks team!

Hi All,I have Sonos everywhere, but have recently (1 week ago) upgraded my old Playbar to the new Arc soundbar. I am using it with a Gen 1 Sub.It’s connected via the eARC HDMI port to a brand new 2020 LG CX 65” TV, which passes ATMOS with no problem.Now the ….sometimes the Arc seems to ramp its own volume down to zero. It takes a few seconds to do it, and if I turn it back up, it does it again. This will affect all sources (Sky set top box, Amazon Fire box and Xbox Series . The only way to stop it is to pull the power cord and reboot. Then it seems to work fine….for a day or so before exhibiting the same behaviour.Any ideas what is going on? (Edited to say - nobody is using Alexa when this happens)I am also not noticing much in the way of “surround” sound from the Arc. Even using Netflix or Disney+ sources with Dolby Vision and Atmos soundtracks I really don't hear much if anything to the sides or top. I was expecting more…..This leads me to think something is wrong - but the app does

Im trying to return a One SL, but when I enter my waybill number on the DHL site, I’m told:“Courier pickup cannot be scheduled for an import shipment.”Anyone got any ideas? This is driving me crazy… 

It is known that Trueplay works on the Sonos Amp with 2 Sonance in-ceiling speakers.However, when you connect 4 Sonance speakers in parallel as described in this article, does the Trueplay still work?

I have a Play5 S1, in what I optimistically call my “gym”It was set up with a SUB.  My sub died. A sad day.Since it was still under warranty, I took it to the store, and they gave me a new one (yay).I went home and I added the new SUB. I went to the Gym Play5 and selected “Remove Sub”, it indicates a click, but nothing happens. I cant remove the old dead sub from my Gym Play5.When I go via the SUB, I can add it to any other speaker, just not the GYM one. I have tried many times in different ways. , power cycle, etcHow can I get rid of the old one so.I can add my nice new sub?