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Rivals United
Contributor I
October 24, 2017
Answered

Disable Sonos One Alexa from playing a sound when I say "Alexa"

  • October 24, 2017
  • 313 replies
  • 36112 views
I just set up a Sonos One with Alexa and the sound is noticeably better than the Amazon Echo. On the Sonos One though, each and every time I call "Alexa" it plays some kind of acknowledgement tone. When I call my Echo or Dot, thankfully there is no such tone. Is there anyway to disable it?
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    Best answer by Ryan S
    Hi everyone, starting today with Sonos 10.0, you can go into the Sonos room settings in the Sonos app, and turn off the wake sound for Alexa on Sonos One and Sonos Beam speakers.

    313 replies

    Ryan S
    Ryan S
    Retired Sonos Staff
    October 30, 2017
    Since the Sonos One doesn't have the light ring that you might find on the Echo Dot, the tone was enabled so that you know when the Sonos One heard you and when it's communicating with the cloud. There isn't a way to turn that off, but I'll pass on your request to the team for you.

    Thanks for reaching out!
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      Foxjester
      Lyricist I
      October 31, 2017
      I second an option to turn this off - or at least change it in some way. The tone can be a little loud, maybe just have Alexa say "yes?" or "how can I help?"
        Tala
        Lyricist I
        November 3, 2017
        I agree. Please mak this an option. I won’t buy another speaker until this is fixed...it’s annoying and unnecessary.
          Stingersswarm
          Lyricist I
          November 18, 2017
          Please give us this option.
            danielkea
            Enthusiast II
            November 18, 2017
            Since the Sonos One doesn't have the light ring that you might find on the Echo Dot, the tone was enabled so that you know when the Sonos One heard you and when it's communicating with the cloud. There isn't a way to turn that off, but I'll pass on your request to the team for you.

            Thanks for reaching out!

            Google how doesn’t have a light ring, it light in the same way as the sonos one and this doesn’t have this stupid and irritating sound. No only is it silly but it means more often than not the sonos one miss hears what you ask. I don’t think it is a feature we would like but rather a feature needed!
              lloyddj8
              Lyricist II
              November 18, 2017
              Just adding my vote to disable/change the wake chime. Thanks.
                ReggieB
                Lyricist II
                November 25, 2017
                Also erm... reaching out to you. Love my new One - my first Sonos experience - and generally pleased with the Alexa function. However I also find the post-'Alexa' tone very irritating so really want the option to either turn off or reduce volume (without affecting voice volume).
                PLEASE!
                  blampen
                  Contributor I
                  November 25, 2017
                  It would be great to have this be an option to disable. I know personally I am confident that alexa is activated 99 percent of the time and to not need to hear that chime to know it happened. If this gets fixed I will be adding one more sonos one to the room so my chances will be even better of it hearing me 😃
                    Jack_S_Colorado
                    Lyricist I
                    November 25, 2017
                    I am just "Chiming in" with agreement that this chime after saying "Alexa" is annoying! I can understand a sound if an error occurs (in computers 35 years) but I agree with others that this current sound does not add any value to the Sonos One.
                      patw1n
                      Lyricist I
                      November 25, 2017
                      Agree the Sonos One wake chime is superfluous & should have a disable feature. The power LED light already increases in brightness for a visual cue, if needed.
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