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Rivals United
Contributor I
October 24, 2017
Answered

Disable Sonos One Alexa from playing a sound when I say "Alexa"

  • October 24, 2017
  • 313 replies
  • 36112 views
I just set up a Sonos One with Alexa and the sound is noticeably better than the Amazon Echo. On the Sonos One though, each and every time I call "Alexa" it plays some kind of acknowledgement tone. When I call my Echo or Dot, thankfully there is no such tone. Is there anyway to disable it?
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    Best answer by Ryan S
    Hi everyone, starting today with Sonos 10.0, you can go into the Sonos room settings in the Sonos app, and turn off the wake sound for Alexa on Sonos One and Sonos Beam speakers.

    313 replies

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    Amanch38
    Lyricist I
    November 28, 2017
    I love alexa. My girlfriend does not. The fact that we now hear a noise every time alexa is activated has only boosted her confidence in the fact that alexa is always listening. It should not make that noise when watching a tv show, or when we’re just having standard conversation. Requesting turn off feature as well
      Jago
      Lyricist I
      November 29, 2017
      +1. Understand the reason and decision. Possible to use the led used for pairing instead? Really annoying for previous user of echo and appreciate any workaround you can provide. Thanks and overall great work!
        Acrespo87
        Lyricist I
        December 1, 2017
        I agree with the above- please add option to disable sound
          rvz
          Lyricist I
          December 3, 2017
          Hi Ryan S have you already heard back from the team? Very curious to understand expected timeline to implement. Does not seem to be a very big change but more/less a small software update isn't it?
            maxnugget
            Lyricist I
            December 3, 2017
            +1 from me too. There's two problems with the tone:

            1. The echos generally don't make a tone (or sometimes make a very soft tone), so it's frustrating to have a different speaking "syntax" in a household where you have some Sonos Ones and some Echos.

            2. The beep is so loud that you can't speak naturally but instead have to pause after "Alexa" otherwise it will miss the beginning of the command.
              pilotboy172
              Lyricist I
              December 3, 2017
              +1 This should be an easy option to implement in the software. Please give users the option to hear the request sound, which, I feel, is loud, annoying, and unnecessary. I just got a Sonos One yesterday and am seriously considering returning it and switching back to my new Echo.
                pilotboy172
                Lyricist I
                December 3, 2017
                Since the Sonos One doesn't have the light ring that you might find on the Echo Dot, the tone was enabled so that you know when the Sonos One heard you and when it's communicating with the cloud. There isn't a way to turn that off, but I'll pass on your request to the team for you.

                Thanks for reaching out!

                Make the top light come on. The request prompt is unnecessary...or give US the ability to decide by making the tone an option.
                  desgb
                  Lyricist I
                  December 4, 2017
                  This is a must feature, please implement it. Also, my Play One will be heading back to Sonos soon, unless it will also become possible to pair with my three, soon to be four Echo units. Having an option to play 'Everywhere' has to include the room my Sonos One is in.
                    sdavidson0316
                    Lyricist I
                    December 6, 2017
                    +1 on this. SO annoying and doesn’t mimic any of the other Alexa devices’ behavior.
                      Ryan S
                      Ryan S
                      Retired Sonos Staff
                      December 7, 2017
                      Hi Ryan S have you already heard back from the team? Very curious to understand expected timeline to implement. Does not seem to be a very big change but more/less a small software update isn't it?
                      There isn't any official word yet, but I'll let you know if there's anything to share. We'll make sure the team knows the level of interest that we're hearing from you all too.
                      Mark good posts by pressing the like button, and select the best answer on questions you've asked to help others find solutions.
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