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Rivals United
Contributor I
Oct 24, 2017 10:09 PM UTC
Answered

Disable Sonos One Alexa from playing a sound when I say "Alexa"

I just set up a Sonos One with Alexa and the sound is noticeably better than the Amazon Echo. On the Sonos One though, each and every time I call "Alexa" it plays some kind of acknowledgement tone. When I call my Echo or Dot, thankfully there is no such tone. Is there anyway to disable it?
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    Ryan S
    Ryan SAnswer
    Retired Sonos Staff
    Jan 29, 2019 5:01 PM UTC
    Hi everyone, starting today with Sonos 10.0, you can go into the Sonos room settings in the Sonos app, and turn off the wake sound for Alexa on Sonos One and Sonos Beam speakers.
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    Kweeve
    Lyricist I
    Dec 25, 2017 11:41 PM UTC
    Oh God, yes. Turn it off.
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      Lobstonicus
      Contributor I
      Dec 26, 2017 8:28 AM UTC
      Another vote for this feature request here. Having the One play a sound while I'm speaking is off-putting and makes me think Alexa won’t have heard me properly.
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        LeeFulford
        Lyricist I
        Dec 26, 2017 1:52 PM UTC
        Adding another voice to the thread suggesting an option to either disable the Alexa tone on the Sonos One or control it’s volume. The tone is disruptive when interacting with Alexa when compared to using an actual echo device and makes this a less appealing product as a result.
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          MarcL
          Lyricist I
          Dec 27, 2017 9:43 PM UTC
          Ditto-- really disruptive.
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            SeattleSonosUser
            Lyricist II
            Dec 28, 2017 1:58 AM UTC
            Please give us the option to disable the tone! It’s very annoying.
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              dcookkc
              Lyricist II
              Dec 28, 2017 4:28 AM UTC
              Ryan, it's been a month since you took this request to your team - what is the latest? I've just hooked up my new Sonos system and find this "feature" so annoying that I'm wondering whether to return my Ones or wait for a fix?
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                Ryan S
                Ryan S
                Retired Sonos Staff
                Dec 29, 2017 12:08 AM UTC
                Ryan, it's been a month since you took this request to your team - what is the latest? I've just hooked up my new Sonos system and find this "feature" so annoying that I'm wondering whether to return my Ones or wait for a fix?
                There isn't a status change on this one at this time. I can't say one way or the other if it'll happen, but I'll make sure to keep asking for you all. If there's any word to share I'll let you know.
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                  cfisavant
                  Lyricist I
                  Dec 29, 2017 1:52 AM UTC
                  I'm posting to agree with the others. I just set up my sonos one to add to my other Echo products. The tone is disruptive and annoying. The echo and google assistant don't make that sound and work fine for me.
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                    tommy d44
                    Lyricist I
                    Dec 29, 2017 8:09 PM UTC
                    Hugely irritating and unnecessary noise, likewise am considering returning my Sonos one for this single reason (oh and that Alexa can’t play tidal either and seems intent on selling me amazon subscriptions).
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                      Chris
                      Chris
                      Lead Maestro
                      Dec 29, 2017 8:11 PM UTC
                      You can always disable the skill on the other sonos speakers in your house so that only the ones you want voice control on duck in sound.

                      Sonos has said what they want is the ability to make a default speaker for each Echo unit so that only the default speaker ducks (and also then plays without having to say room name). We don't know where they are with Amazon in being able to do this - but that they have said is the plan in getting the ducking issue resolved.
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