Answered

I’ve had both an Arc and a Sonos Amp for the past few months. The Amp is hooked to floor speakers and a subwoofer, and is used primarily for my turntable. Previously, when watching TV, the Sonos app reported that the Arc was using TV audio and it allowed me to group the Amp for even more volume/bass. However today I tried to take advantage of this feature, and the Sonos app no longer signifies that the Amp is playing TV audio, and as a result I can no longer share TV audio between devices.Has something changed with the Arc firmware, or is there some setting that might be preventing this from working? 

After upgrade I am not able to play Apple music neither on ipad or iphone...I get two errors; 1. An error occured  when adding song to que (1002) and 2. Could not play `songname` - connection to Apple music was lost. I deleted the apple account and readded, same problem. Any ideas?

Hi all,I am a lucky owner of playbase and 2 x play1s - working fine for 2 years with playbase wired, play 1s wifi connected.Today after upgrading to S2 on my iphone x I got message the play1s needs to be reconnected.Did not work out the regular way so I decide to factory setting the system starting with playbase.Unplugged and re plugged with holding the join button till green flashing light but cannot find the playbase in the S2 app (I tried wifi an wired - neidther worked).I can find play1s on the app but not the playbase anymore.Can anyone help / suggest what to try?

Hello,I’m going with the theory that perhaps Sonos might pay attention to threads not marked as “Answered” and possibly respond to a new one. A lot of people are patiently waiting to hear about any progress or timeline for supporting multichannel PCM on ARC. Is there anything substantial that you’re able to share with us regarding this feature?

Sonos just stopped working. I have been using my PC ( windows 10 ) to feed Pandora into a Sonos Bridge ( hard wired to my cable router ) - which sends the signal to my Sonos Connect Amp.The existing Sonos items are years and years old. What can I do to fix this?  The sonos program keeps trying to get me to download an app to my phone. I want to continue to operate Sonos from my home PC.  

Hi, As you all know, Sonos removed the ability to added new devices through the S1 PC app last year. What a nightmare this has been for Sonos installers as now when a device magically removes itself we have to call the home owner and talk them through adding the device on their mobile app. Before the S1 app days we would simply remote into the PC in the comms cabinet rack and add the device for them. At least we can still re-authorise music services from the S1 app when the spotiy password changes. Does the S2 app this bring back the ability to add devices through the PC app?  

I recently moved into a university dormitory, and although the WiFi is a public network, they have a system whereby a seperate private link network is used to connect wireless printers and such to your account on the network. This had worked perfectly and the Sonos connected and operated as designed for 3-4 weeks until recently ( possibly coinciding with the new app update), I was unable to connect to my sonos. In an attempt to troubleshoot this I tried to reconnect my Sonos to the system in the same way I had before except now I receive an “unexpected error” consistently every time my Sonos attempts to connect to the private network. It should be stressed that this is not an error on the Network’s side, as it had worked flawlessly before. I am unable to use any kind of ethernet connection, and when I tried to set up the Sonos through its own WiFi setup, i was greeted with another similar error at the point of finalisation. Any help would be greatly appreciated.

I have several Sonos products and I love them all. My wife and I own 5 Play 1’s and a Sonos Beam are considering buying even more speakers soon. However, I was repositioning one of our play 1 speakers when I slipped and dropped it on the hard floor. There is some cosmetic damage which is my fault and I could live with, but when I plugged it in to check the sound, to my dismay, all low frequencies sound scratchy and flabby.Is there any Sonos repair program? I still have to check our purchase date, but I’m fairly sure we’ve passed the 1 year warranty date. I would certainly rather repair a speaker than buy a whole brand new one. If you could get back to me with some options that Sonos offers and prices that would be great. Hope to hear some good news!

How do you add speakers now - via S1 - since the MacOS app insists that a system update has to happen? Hitting a dead end here. Cannot and will not upgrade because of owning so-called ‘legacy’ products.

Diagnostics- 315833212 Up until recently everything was working fine. Nothing has changed in the system or surrounding devices. The sub cutting in and out during 5.1, surrounds still playing though.  I’ve hardwired the playbar, and that didn’t seem to help. I’ve also restarted the router which reduces how often it happens, but it still occurs.There are no 5ghz items within 10 feet of the playbar except for the WiFi range extender which is running on a different channel than sonos net.  Any thoughts?

I play mixes on Mixcloud other peoples and my own and after 30 min or more it’ll skip to the next mix. This has been happening for a very long time but as I don’t use it much I’ve never bothered to report it. However now in lockdown so using it a lot now. Diagnostics number is: 612132602 can someone please help?

I've a Dell XPS8920 PC with Sound Blaster Z-series audio card (optical output and Dolby Live) linked to a Sonos Beam via TOSlink, then the HDMI converter supplied with the Beam. It took a while to sort out settings but now works well when streaming music, TV or Netflix to my system. The Beam sits neatly under a Dell S2716G monitor. So far, a great set of kit. However, the rear speakers (x2 Play:1's) don't carry sound from the PC (Sound Blaster optical out/converter then HDMI into the Beam) so I can't use the full Dolby facility and so miss out on the 5.1 potential. In "normal" Sonos mode - using iPhone controller or via Alexa - the rears produce terrific sound since here the PC isn't involved. Is there any way of getting 5.1 from the PC into the Beam via this setup? Or is any planned in the future?

Hii decided to switch my old playbar to an Arc. While impressed with the sound I have issues with some streaming apps doesn’t output any sound at all. It’s now disconnected and I am currently using the TVs built in speakers.The Arc is connected to a Samsung UE55KS8005 to its HDMI ARC port. I mainly use an Apple TV 4K to stream content. Now to the strange part. Some apps, like Netflix and Disney+ is working as expected. As well PlayStation 4 and raspberry pi. But some apps is streaming video but no audio. For instance, a Swedish public tv app SVT Play. A friend has the exact same setup and it works at his place, except the TV that is different.It’s strange because I would believe that the Apple TV outputs audio in the same way for all apps. The only way to get the sound from those apps is through airplay but that’s a workaround I’m not that interested in.Anyone have a clue on how to fix it? I would deeply appreciate a solution to this so that I can enjoy my new Arc. thanks in advance! e

In the past few days I cannot get results when I search for an artist under Playlists. Ex: Peter Gabriel under Playlist used to give me results like “Peter Gabriel essentiels...” and many more now I get one result.   Same is happening on iphone, ipad and windows.

HiTwo part question for SONOS AMPFirstly -I’m looking into upgrading my phono amp from a basic Behringer PP400.I like the idea of a Tube Amp, no more than 150 pounds cost, but I would like it to have an additional AUX input built into it for my CD Player. I am using a very cheap passive AUX switch atm.I have been looking at a company called Dynavox but not that many reviews. They seem to do a range of 4 Tube pre-ampsHas anyone any recommendations? Secondly -I’m unsure exactly how my SONOS AMP works. I understand to a certain degree that its a Digital Amplifier. I’m presuming the LINE IN input gets converted back to Digital when my using my CD or Turntable?If this is the case, would a Tube/Valve amp make much difference in sound or quality? ie am I going to get the benefits of that “Warm” sound that is often referred to with tube amps?Thanks Paul  

Hey, I installed my first Sonos and got the purpose of interfacing with my Google nest and to find out that it is not available for my country to link, how do I find a work around??? Help please!!

I have new router.The Sonos apps on my iphone and ipad have found my Sonos system, but the controller on my (Windows 10) PC can’t find it.I’ve tried every option on the support pages, but nothing works. I get to the stage where the light on a unit flashes orange but the nothing happens. I’ve tried this with each unit in turn – the Play:3 the Play:5 and both Connects. I’ve also tried rebooting them all and rebooting the router.Any suggestions?

Hi   I am currently running Sonos 8.3 (and have had no issues).  I think I may have to migrate to Sonos S1 - as I am getting a new computer shortly.  That means my 6 old CR100’s will no longer work.   But I know I can use the CR200’s.  I haven’t bought any yet - but (of course) I can get CR200’s cheap.  So my question is - will the new S1 software recognize them and install them without any issues - or do I have to become NEW SCHOOL Brian?   I have managed to resist change for a long time!   Thanks for all your help in this matter.  Brian

I have a lot of sonos products and my bridge and gen 1 play 5 are eligible for the upgrade.  This makes me assume that all of my other speakers are s2.  My question:  if I upgrade my gen 1 play 5, do I even need a bridge anymore?   can I use the trade up program with my bridge but use the discount on another speake since I, presumably, don’t need the bridge anymore?

All, I bought an apple TV 4K. Previously had a 3rd gen apple tv, and was aboe to stream music/tv to the playbar etc. With apple TV 4K, I can only airplay, and that is not to the playbar, but a Sonos One I have in another part of the house. Anyone know how I can point apple TV4K audio to the TV which has playbar, two play 1’s, a play 3 and a sub hooked up to it?

I've run my music library from a USB connection on my BT home hub via a WiFi network without any problems for some years but I've experienced WiFi dead zones in my home and have now installed a Google mesh network. My 2 Sonos One's and sub are now connected by sonosnet. This is achieved by connecting the remote Google mesh device to a One with an ethernet cable. The only problem I now have is that Sonos no longer recognises the drive path to the USB drive in the BT router. The current address is  //bthub/xxx First question is, is it even possible to connect with the USB drive via a wired outlet from the Google mesh device or am I wasting my time.  If you can, what drive path do you use.  My other question is does a similar situation occur if you connect via a Sonos Boost? In that situation the Boost would be connected to the Google mesh device plugged into the BT router. 

Like a lot of people, I was pretty upset when I found out that the Sonos equipment I spent thousands of dollars on just a few years ago was no longer going to be eligible for updates.    Despite that, I still think the Sonos system is the right one for me.   But I really don’t want to pay a bunch more money to Sonos to replace my equipment, so I’ve started looking around for good deals on gently used Sonos components.   How can I tell whether a particular component is new enough that it’s still eligible for updates?      Thanks.

In the past few days, the sonos app has been unable to load my music library stored on iBroadcast.I'm accessing a pair of sonos one speakers via my android s7 phone.I've tried unplugging the speakers for more than 10 seconds, and disconnecting/ reconnecting Wi-Fi, but nothing improves.Any help appreciated!

We upgraded our old Sonos Playbars recently for Arc’s and decided to make use of the old Playbar in our bedroom.  However, I am having issues getting it to work nicely with my TV.  We have a Sharp Aquos LC-60LE600U. I have TV through AppleTv box connected through an HDMI cable.  The playbar only option is an optical cable.  The sound will not come through the speakers on the Playbar.  I called Sharp support and basically was told that since I have an HDMI cable connected the Optical will not work. Any workarounds?  

In the case of having multiple systems attached to an account (multiple houses), when transferring ownership of a system to a new owner, is the system that the app is currently connected to the only system that is transferred? I.e., selling house A, but not house B, so only transferring system in house A.And should I just do a factory reset on everything?