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Unable to link Sonos Beam to my account

  • February 7, 2021
  • 4 replies
  • 3107 views

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  • Trending Lyricist I
  • 11 replies

Hi everyone,

 

Thanks in advance for your help. I had a bit of a roller-coaster day today. Google Assistant stopped working on the beam but it was still able to play audio from the TV etc. but sonos radio wouldnt work. I could see there was activity on the router from the beam onto the net so was sure it was connected. I thought at first it must be me trying to spam Google Assistant too much today with my testing so they blocked me :joy: so I left it alone for a few hours and came back and it was still saying “Sorry I cant reach the internet right now” - strange!.

 

I rebooted the system a few times and always ending up with the same issue - my other sonos devices (sonos one gen2) on the same network had no issues. So, I decided to do a factory reset on the beam to see if it’ll help. Unfortunately, now it’s coming up on the sonos app as “Not Registered” and when I try to register it just sits there and finally fails. I can see on the sonos website under “systems” the beam is marked as “offline”.

 

Any help would be much appreciated!

 

Thanks!

Best answer by altyz

Hi GuitarSuperstar, Thanks for your help I found this and it helped resolve my issue: https://en.community.sonos.com/troubleshooting-228999/asus-rt-ax86u-sonos-connection-issue-solved-6852561?postid=16498014#post16498014

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4 replies

Have you rebooted your router?


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  • Author
  • Trending Lyricist I
  • 11 replies
  • February 7, 2021

Yes, I have the sonos one (gen2) is working fine and the Google Assistant on there responds without issue.


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  • Author
  • Trending Lyricist I
  • 11 replies
  • February 7, 2021

Quick update - looks like it may just take some time and showing online on my systems page, I tried the registration again and this time its gone through. Next challenge now is getting Google Assistant registered again!


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  • Author
  • Trending Lyricist I
  • 11 replies
  • Answer
  • February 7, 2021

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