Contributor I

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Sonos starts playing in the middle of the night

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Hi!

As others, I had the pleasure of waking up to loud music at around 1.15 in the middle of last night, as one of our Play:1 started playing music. It was something we listened to a couple of weeks ago, and haven’t been using the speaker since.

i just ran a diagnostic, but unfortunately I didn’t know about the feature last night. Is there someone who can help me look into what happened?

I unplugged the speaker to make sure it didn’t happen again.

My diagnostic number: 2094442993

plays by itself

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Corry PAnswer

Sonos Staff

Hi @JensC

Welcome to the Sonos Community!

As you have no alarms set on Sonos, it seems likely that the Spotify app or a Voice Assistant initiated playback. If this doesn’t help you figure out the problem, I recommend you get in touch with our support team directly.

"Common sense is the collection of prejudices acquired by age eighteen." - Albert Einstein

Corry PAnswer

Sonos Staff

Hi @JensC

Welcome to the Sonos Community!

As you have no alarms set on Sonos, it seems likely that the Spotify app or a Voice Assistant initiated playback. If this doesn’t help you figure out the problem, I recommend you get in touch with our support team directly.

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"Common sense is the collection of prejudices acquired by age eighteen." - Albert Einstein

J

JensCAuthor

Contributor I

Thanks!

No Alexa or similar. Is it possible to establish what initiated the playback through the diagnostic

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Corry P

Sonos Staff

Absolutely, but please don’t reboot the speaker or that information will be lost until it happens again.

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"Common sense is the collection of prejudices acquired by age eighteen." - Albert Einstein

controlav

Lead Maestro

98% chance it is Spotify Direct.

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