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I am eligible to upgrade products my Pay:1 and Play:5 (Gen 1).If I did this are old ones still usable and able to group with the new products?I understand they won’t be eligible for a further discount but am just concerned getting use from the speakers and making sure they function.  

I purchased a new Sonos move and one online for Christmas. They arrived after New Years- no issue.  However it will play but it won’t charge. It says 0% charge all the time but in the charger it will turn on and play.  Do I need to send it back?

I apologise but this is a bit if a rant. For months and months we have been getting a persistent error with Alexa saying Spotify device off line when ever you try and use a voice command. You can manually play it to the Sonos 1 via Spotify but the voice command simply does not work. I should say this used to work correctly with issue what so ever. We have tried everything from every forum. Complete reset upNaming conventionsVoice actions ensuring Spotify is online in the app  You name it we have tried it, to me Alexa has con backwards . you wont get any help or support from Amazon and to me the product is now not fit for purpose. The rest of my extensive sonos speakers work perfectly. Please please please get this fixed 

My SONY TV only has one spare HDMI port.  This used to have a Google ChromeCast attached, which has had to be removed in order to plug in the BEAM.  How can I watch things from my MacBook on my TV now that I am unable to cast them?

Hi There, I’m keen on getting the Sonos Arc but feel pretty unsure on how I can work with just 1 HDMI port. Right now, I’ve an old Samsung TV (Model: UA55ES6600M) and has HDMI-ARC. My existing (failing) Samsung soundbar setup has many HDMI inputs, so that I can fit my: Blu-ray player Nintendo Switch Mini PC Digital TV Tuner And the Sonos soundbar only has 1 HDMI. How can I work with that?

I just bought sonos one gen2, i can not connect to google assistant.it said not avaiable in my country, why?Also my mic can not turn on or off thanks

Hi, is it possible to use two sonos fives in stereo connected together through an Ethernet cable while not being connected to a router(no router network available outside somewhere for example). And with the audio signal going through the line in on one of the speakers. Is this possible?

Hello,I am actually building my new house, and planning its sound system.I plan to use an Amp linked to the TV as input, and obviously some speakers. I already own a NAS (Synology 216 Play) which stores my movies and music.As I understand, I might be able to use the Amp as output for my music library inside the NAS, using the S2 app?But here is another question that I cannot answer for now : my family has gifted us an Amazon Echo (we do not have it yet thanks to the lockdown), can I use it with the Sonos S2 app? It seems that the Amazon Alexa app cannot use the NAS as a library (not directly), and as I plan to pilot everything with the S2 app, it would be nice to keep this Echo speaker.  thanks a lot for your tips!

Does the Play:1 (Gen 1) connect to Sonos Beam for dual speaker set up?If I purchased another Play: 1 (Gen 1) will the two Play:1 and Sonos beam group correctly and have sound from all speakers?If I purchased the new One SL or One (Gen 2) are these compatible with the Beam and the Play 1(Gen 1) Thank you in advance! 

heyI cant login, and I have been on profil, and reset and everything is coorect. But in the app I cant log in. What to do

Is there any way to get total control to the speakers while I’m not on the network.  Is there any other speaker that I should use instead?

Receiving a U-Turn Orbit turntable this month and need to get a speaker(s) for it.  Turntable will have a built in phono preamp and a Ortofon Red cartridge. I’ve started into the Sonos ecosystem with a Beam for my TV and a pair of Ones (Gen 2) to place around the house. My natural thought was to get a Five and use that. My question is two part…  First will a single Five be able to compete with a pair of powered bookshelf speakers like the Audioengine A5+ or the Klipsch R51 PM?   My house is open floor plan so the Five would be feeding a decent sized space.   Secondly, how do I setup the lossless feature for the turntable feed to the Five and can I stream that same quality to my other Sonos speakers without any glitches?

1 month ago one (only one) TuneIn station stopped playing. Customer Support seems unable to resolve the issue after umpteen emails and two case numbers (01696742 & 01674405). Info exchanged (including secondary & very minor questions about Sonos Radio):  Reset my router. I reset my Bridge. I closed and reopened Sonos. I restarted my PC. I have simple wireless WiFi setup - Bridge, Speakers, Controller - no Alexis or similar (Response to “Case Resolved” email received) I have not seen a response, so can’t consider my case resolved. Please provide more information about the resolution information you have. (Conversation w/Paul) Does the station play alright on TuneIn's website Yes have you tried playing different radio stations on your speaker and do they play okay Yes, I have & no problems w/other TuneIn Stations. KPFT site streaming option works w/o URL . I thought if I removed and reentered KPFT that might be a fix. Went to “My Radio Stations” and reentered it there.

First post and new user.    I have the Sonos Arc (and gen 3 sub and dual SL rears) connected to an LG OLED C9 via eARC and HDMI 8K 2.1 cable and hard wired Cat7 Ethernet (Orbi WiFi 6 system). With both DirecTV and Apple TV I have started to get audio cutting out for a FRACTION of a second randomly. I have power cycled and made sure all have up to date software. I will remove the WiFi password tonight as recommended by Sonos when hardwiring. I have Dolby Digital/Atmos set to automatic.    Any other ideas?

I’m in the process of upgrading/trading my Gen 1 Play 5 and am seeing between and 2 speaker set of Sonos One or a single Play 5.  Which setup would work for music and also work with my Beam and TV?  Any thoughts would be helpful.  Thanks.

Hi,New on here and just looking for some advice, recently got a beam which I love but torn on which rear speakers to get?I am tempted by one SL’s as I can get discount on them and their size will help them blend in but as I don’t intend to get the subwoofer I’m also considering the IKEA Symfonisks, I’ve read these produce more bass than the one, is this correct? Their price is obviously more attractive too but the size of them not so much.Is the difference in sound quality of the ones worth the extra money when it comes to rears? Thanks 

I currently have an Arc and a sub on my TV set up. I’m wanting to go surround sound. I already have a play 5 gen2 and was wondering if I would be better off getting another play 5 and having them as the rear pair or getting 2no play 1SLs?

Hi all,I recently purchase a new router D-Link DIR-X1560 with WiFi 6 function. I set it up smoothly, and all the speaks (2x ONE and SYMFONISK) can be found and given IP address from the router setting App.When I tired to play music through spotify, music often stopped for a few minutes played, and Sonos app often shown “Unable to connected to Sonos”. I am wondering this is due to the router can automatically switches between 2.4 and 5 GHz. I turned off this function and separated 2.4 and 5 GHz as different SSID/Pw, but it doesn't seem working. I am wondering is any extra setting for router that I can solve this problem, eg, DHCP, Vlan Bridge, etc.? Thanks,  

I’m very curious about Sonos Radio HD… I would definetly consider subscribing to it however i never ever use the app to get my music … I always use voice to request for music and this is a must have for me to subscribe…  so my question is can i have Alexa use Sonos Radio as my music service or do  I always have to use the app ?  

Trying very hard to connect sonos 1 to alexa . It used to work . Then stopped . Alexa worked but would not plsy sonos 1 speaker . HAve reset speaker . deleted / restored app both sonos and alexa .  (all speakers work on the sonos app) . Now alexa wont work at all . Alexa app says it is enabled . Sonos shpows speaker . In Sonos services i cannot find voice / alexa option . 6 hours on this . HATE IT .  

Frequent drop out on Sonos radio when listening to bbc 6 music and others. Have tried usual fixes to no avail. The problem has been increasing since introduction of Sonos Radio. I don’t have the HD radio option. WiFi speed in house is good and consistent.getting very fed up with Sonos these days.Diagnostic 1277947695 

If I purchase the Surround Set, are the One SL speakers truly wireless or will they need to be plugged into an outlet or amp?

Hi , I noticed that inside the arc the center speaker stop working and I only sound come out from  the left and right speaker of the arc . After a minute , the center come back I change the HDMI cable , power off completely the TV LG UF6450 ( lastest firmware ) the problem occurred 5-6 times per day thanks for your help

Every so often sonos requests I reauthorise the Apple Music service. This now immediately triggers a sense of mounting horror as I know what happens next.  I try to reauthorise and it says my Apple ID password is incorrect.  I delete the service and try to reload it, it says the password is incorrect.  I delete the sonos app and reload it, then try to add Apple Music again and it says the password is incorrect. The only way I can get it to work is to CHANGE my Apple ID password and then try again.  I shouldn’t have to do this!  Please can someone tell me how to sort this out once and for all?  I don’t want to throw my sonos speakers in the sea (well, I do a bit actually) and buy Apple ones instead as they’re expensive but I don’t think I will get this problem if I do so.  

RTE radio 1 seems to have disappeared from Tunein and though it appears as a choice in Sonos radio, won't play. This has just happened in the last few days. Anyone else with this?