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I play music using my iphone from my itunes app via airplay through my Sonos One speakers. When I am done playing music using my Sonos speakers. I turn off the music. However when I now just want the music to come out of my phone and not the Sonos speakers, they will not disconnect. I try to disconnect from Sonos but it will not let me. I have to turn off my phone in order to disconnect. I called Sonos already and they were not able to help me. Does anyone have any suggestions?

Hi. I have a Sony OLED A8F that only has ARC.   I understand the support sequence for Dolby decoding but wondering if Sonos will now be able to support DTS decoding?  Many of my movies I have ripped to disk using the best sound option only and many of those are any line of DTS.  Can you please verify if the new ARC will support any of these? Thanks  

Yesterday I received my Sonos Beam and went through the setup. I can get sound working out of the Beam but have not been able to sync my remote to control volume. TV model: SAMSUNG UA65JS9000Remote Model: RMCTPJ1AP2 / BN59-01220D I do not run any set top box or any other device out of the TV. It is purely just the TV connected to the Sonos. I don't care about Siri, Alexa or whatever other garbage assistant products that are everywhere now. All I want is to hear sounds from my tv out of a speaker I just dropped $600+ on and be able to control it with the tv remote.I've tried going into the tv settings and setting up the universal remote to add Sonos but all the instructions online assume that you also have other devices connected which I don't.I have searched through all forums that discuss connecting Samsung remotes that use the connect one brain/module etc and nothing works.I have also tried 3 other remotes for other Samsung TV's in the house that are just standard IR remotes and none

I am absolutely incensed by the shear insensitivity and blatant Marketing effort under the guise of ‘End of Software Updates’ This is totally unjustified - the amount of software involved is minute compared to something like MS Windows and they manage to support £100 products for 10 years and TVs last just as long. My Connect:Amp is probably only a few years old and cost £400 and now you want me to upgrade for an insulting and derisory 30% off a hugely inflated price of £600!!!!!!!!!!! I will NOT Upgrade and will now be actively looking for alternative products especially as it now obvious you are going to do this to all my other products in the expectation of dubiously getting even more money from loyal Sonos owners. Until this moment I held your Company and products in high regard, now I am appalled by your behaviour and will NEVER buy any more. You greedy b*******s have shot yourselves in the proverbial foot. I dare you to publish this.  

Hi everyone, I’ve read through the forums and haven’t been able to find a solution to my problem.  I just installed the Sonos Arc, connected to Arc (not eArc) HDMI Port 2 on the back of my LG 65EF9500 TV. Apple TV is plugged into HDMI Port 1. I cannot get Dolby Digital 5.1 to pass through from the AppleTV to the Sonos, the App consistently says “Stereo 2.0.”  I’ve tried setting the AppleTV Audio Format > Change Format to Dolby Digital 5.1 and still get Stereo. TV Sound Out settings are set to Audio Out (HDMI ARC), with Digital Sound Out - both PCM and Auto didn’t make a difference.  Has anyone been able to get this combination of devices to work consistently and if so what is the ideal configuration on the Apple TV and LG 65EF9500 TV? Thank you,Ivan 

Hi I have a Sonos Move, and iPhone 11 pro (all software up to date). When I use siri to play music on the Move from my local iPhone music collection, the first song played is abnormally loud, and so if I don’t adjust the volume, the 2nd song played is very quiet. If after using Siri I adjust the volume slightly it jumps down the normal level. I have used ivolume to normalise volume across my collection and the tracks are fine on other airplay 1 speakers (but of course they can’t be played with siri), so I think this is an issue specifically related to Sonos and airplay 2. I have Alexa enabled on the Move and notice similarly that despite asking Alexa to set volume 3 - quite a low level, it’s always really loud when it starts next time. Has anyone else experience this and any suggestions on how to fix it?

Purchased 3 used ZP100 Amps so i can wire up some speakers in my house.  I have factory reset 2 out of 3 of them with no issues.   Process I tried. Hardwired them to my network, held mute buttom and plugged back in and the light turns amber for a bit and them i am able to find them through my sonos Ap and add them to my network.  All except for 1 of them . When trying to factory reset it the light never turns orange/amber, just keeps blinking white the whole time.  And my amp cannot find it because i’m having a problem factory resetting it.  Has anyone ran into this before or have a recommendations?  Thank you

Can the desktop controller be updated to use with S2?  

I have a Sonos system in which all components are on the one network. There are twelve Sonos units (Beam, Connect:Amps and Ones), and two of the Connect:Amps are legacy gen 1s.    I would like to make one floor of my house S1 including the old gen 1 Connect:Amps, and one floor S2 with the remaining units.   Can I have two Sonos systems - one S1 and one S2 - all on the same network? If so, are there any specific concerns, or ways that I need to set this up to make it work well?   Thank you Cal

Hi, I have a Gen 2 Apple TV connected to the Sonos Beam for sound (via AirPlay), and a projector via HDMI for video. All is well.  However, I want to be able to mirror my MacBook screen to the projector and play audio from the Beam. I can AirPlay from my Mac to the AppleTV then the projector no problem, but doing this sends the audio from AppleTV through the HDMI to the projector instead of the Beam. Any clever ways to split the video and audio from my MacBook mirroring between ATV and Beam? Or is there a device I can buy to force the Apple TV audio to go the Beam instead of HDMI? Thanks! 

I’m using a Sonos Arc in a projector setup, with: Sony UBP-X700 as source 1 Roku Streaming Stick+ as source 2 an AV Access matrix in the middle, which passes video over HDMI to the projector and audio over S/PDIF to the Arc’s HDMI adapter.  Everything works great with the Roku —the Sonos iOS app reports that the Arc’s audio input is 5.1.    Unfortunately, when using the Sony Player — to play either its own Netflix App, or a 4K Blu-ray — no matter how I configure the audio settings, the Arc only seems to receive stereo.  The Sony player is configured to send surround, and according to the onscreen info, it’s outputting 5.1 or 7.1 (depending on the disc or streaming content).   I’m hoping that the HDFury Arcana I preordered will fix this, but I’d love to get this fixed sooner than that. I’d really appreciate any advice!    

Hi guys!I’ve started having issues with my Beam since customer support told me to reset it after an interference noise kept happening.Alexa had been working fine, everything looks good on both Sonos, Spotify and Alexa apps but when I ask Alexa to ‘Play Rage Against The Machine’ for example, she says ‘Now playing Rage Against The Machine from Spotify’ and then silence.Same happens if I ask for a radio station.I've done a bit of digging on here and tried all the unlinking accounts, deleting apps etc but no joy. Alexa will still turn on the lightswhen asked, TV sound and PS4 sound is fine, just no music.I’m pulling out what’s left of my hair and Sonos customer support aren’t replying now which is disappointing.Thanks so much 🙂

Hjælp, jeg kan ikke få kontakt til mine Sonos højtalere fra min IPad! Virker fint fra 2 IPhones? Problemet kom efter opgradering til nyeste S2 software! Har nogen ide?  

I have been going through my many Sonos devices trying to upgrade the ones that need it.    When I am on the Sonos site looking at my devices it lists several that I threw away years ago. A bridge, a ZP90, the original remote control.    Is there any way to delete these devices?   In searching for this question on this forum, all I see is that if the device is given to somebody else, it will be removed from my account when they activate it on their account.  But in this case, I threw the things away. So there is no new account.    And yes, I know having the old devices listed does not hurt much; but it hurts my need for organization!

Hi I have a playbase in my living room connected to my TV via the arc hdmi. I also have a set of wired surround sound speakers fixed to the walls. I would like to use these in my setup in the most efficient way possible.  I don't want to replace the playbase, or have to buy a new amp to add and just use for surround sound. But i would look at buying a new single unit that could do both the tv and surround sound.   So I guess my question is, what is the best way I could use these speakers? I've looked into optical audio splitters to send the tv output to move the speakers and the playbase but that didn't seem to work. I then tried and old zp 120 and added that as a surround system, but it wasn't great as it had to be setup as another room that you then have to group to play the same audio.  Does anyone have any suggestions or things i could try? Cheers   

Hello,I have an old Sonos Connect:Amp wired to my speakers at home. And now I'm thinking of purchasing the new Sonos Port to connect it to my Vinyl player.Question: Can the Sonos Port stream music to the old Sonos Connect:Amp and play it through my analog speakers?Thanks! 

How do you get the wall mounts for the Sonos OneSL speakers to swivel?

I have three iOS devices that I use (or used to use) the Sonos app on.An old iPad running 10.3.4 (highest it’ll go to)An iPhone 6s running 12.4.7and an iPhone 5 running 10.3.4 (highest it’ll go to)All were quite happily working the speakers, the iPad was running a beta version and although it said the iOS was no longer supported and I should upgrade, it worked fine.I made the mistake of upgrading to Sonos S2 on the iPhone, assumed it was just a new version as before but it’s rendered the iPad and iPhone 5 unusable.  Downloaded the latest version the older devices supported but they now say they’re incompatible and I need to put a later iOS on there (which of course I can’t do).I saw something about downgrading to Sonos S1 but after installing S1 on the iPhone 5 (last compatible version) it says it can’t be used and exits.What are the options?Am I stuck with only being able to control it with the iPhone 6s until Sonos decides I can’t use that either?Buying new iDevices just to control S

I have a Sonos Amp, and a Definitive Tech Sub Pro 800 that has both the mono RCA LFE option (What is connected now) and also has the option to connect via high level input. Real Subwoofers have this too. Can this work with the Sonos Amp? I searched but did not find an answer. So basically I’d connect my Def Tech sub to the left and right speaker channels of the amp, and then I would connect my 2 front speakers to the back of the sub. Will that work or do I have to keep using the LFE? It’s for music, so I figured using the High Level input may sound better as the sub would get the same signal as the speakers, right? Or am I mistaken? Thanks!

Has anyone used the Sonos amp with b&w/kef speakers and sub? What’s that combination sound like?    I’m looking to buy the amp and use it in combination with an existing b&w pv1 sub and potentially new speakers. Considering 607s as they are the smallest available and have had good reviews.    Alternatively I do have some old kef 3005se speakers that I was looking to sell but could also try with this set up but I’m not sure about the combination.     Any thoughts or advice would be appreciated. 

Hi There,  I’ve read through posts on the topic from 3 years ago and haven’t seen a recent update or post on this. Has Sonos updated their product / App to allow you to connect a single speaker to multiple room profiles? For example, I have a Play:1 in my Office, a Play:1 in my bedroom, and then a Playbar, sub, and two Play:1’s in my living room.  I have a profile for my living room, I can make a profile for my office and bedroom, but how can i choose to play music through ALL of these at the same time? I bought these so that they can be connected, and it seems like the only way to do this is to create a profile for the entire house, in which case i would have to either manually mute the speakers in the rooms i don’t want it to play, or delete and recreate my room profiles anytime i wanted to listen to music.  Or, Imagine if you have a speaker inside and one outside. There are times when you would want to be able to play on both speakers for guests inside and outside the house, and

I just made some changes to my AV setup, and now the volume controls for the Beam are stuck connected to the TV remote. Before: Audio output: Beam connected to LG smart TV via Hdmi/Optical audio adapter. Video input: Chromecast, PS4, Nintendo Switch Status: When directing TV audio output to Beam, was able to control volume using TV remote. When audio output is through TV speakers, the remote will have no effect on the Beam (i.e. playing music out of the Beam while using the TV for video games) Now: I just set up the Altice One cable box, which has replaced the HDMI port used by the chromecast. This device also replaced my wifi router, so I had to reconnect the Sonos system to the new network. I also had to update the app (Sonos Controller) to the latest version. Now, when I am listening to music on the Beam via Sonos app and have TV audio set to TV speakers, the TV remote will still control the Beam, even though the Beam is not receiving TV audio. I have tried using the remote while th

Please help. I've been waiting for this, and now when Sonos controller tries to connect to Google Assistant, no devices are found. I have unplugged everything, restarted phone, tried several things and still not connecting to Google Assistant on my 2 Sonos Ones. What do I do? I have lost an hour and a half of my life on this! Ok and now I must have clicked some answered thing on this forum. This is not answered!! Fix this issue ASAP what a waste of time, Sonos!

Hi All, I have my Firestick 4k plugged into HDMI 4 and my Sonos Arc into HDMI 1 (ARC channel). I set my sound settings on the Vizio p65 TV to bitstream (but tried auto as well). Sound settings on Firestick is set to “Always DD+” I tried several shows on both Netflix and Amazon Video with no luck in getting the Sonos S2 app to show the Dolby Atmos logo in the now playing screen. On the P65 (TV) remote, I can press the “Info” button, and it shows I am getting Dolby audio, but I suspect it is not Atmos. I’ve tried Jack Ryan season 3 ep 8, I tried Better Call Saul Season 4, Baby Driver, and a few others. Is the S2 app glitchy? I tried it on both an Android phone and an Iphone. Am I really not getting Atmos? Where do you think I am going wrong?

Help! Google assistant works fine on my Sonos system for everything except music playback. Assistant music playback works fine on all other devices in the house, just not Sonos. Weather, general web enquiries all work fine, but here’s an example of the music problem: ”hey google, play Mumford and sons” ”Alright, playing Mumford and sons on YouTube music” ”sorry, I don’t know how to help with that”. or ”hey google, play bbc radio 4 on tunein radio” ”ok, playing BBC radio 4 on tunein” ”sorry, I don’t know how to help with that yet”. Already tried: [list] [*]Removing and re-adding assistant [*]Removing and re-adding YouTube music [*]powering off and on Sonos speakers [*]powering off and on house router [/list]