Replace a faulty Move Product in Sonos 2

Question

I have exchanged a faulty Sonos Move device with a replacement device. How do I remove the original Move device from the Sonos 2 app. System/Products shows my original ‘Sonos Move’ as being ‘Offline’ with no apparent way to remove it (very irritating to keep seeing a device that has been replaced!!)

Airgetlam · Accepted Answer

There is no way to remove the old device from that list. The list you’re looking at is ‘devices that you have activated’ and not necessarily ‘devices that are active’. I, too, have several old devices in my history. The only way that a device will disappear from that list is if that device ID gets registered to someone else’s’ account.

I have stopped looking at it, so it doesn’t bother me as much.

GuitarSuperstar · Answer

Try these steps:Take Move off the charging base.Press and hold the power button for at least 5 seconds to power it off.Press and hold theJoin button and place Move back on the charging base.Continue holding theJoin button until the light on top flashes orange and white.The light will flash green when the process is complete.

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