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drbobbit54
Contributor I
January 26, 2021
Answered

No radio on Sonos

Have been listening to radio with no problems on my Play 1 and connect amp …..tried today and I get no connection as”server cannot be found”. I’ve tried everything!  I tried My Radio and others but no luck. …..reset router etc. Any ideas? 

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    drbobbit54Answer
    Contributor I
    January 26, 2021

    Hi. I managed to get radio back by downloading the latest Sonos app and using that for operating. What the issue was I haven’t got a clue. Hopefully it won’t happen again. Much appreciate the quick response. Thanks.  

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    3 replies

    Rowena B.
    Rowena B.
    Retired Sonos Staff
    January 26, 2021

    Hi @drbobbit54,

    Welcome to the Sonos community. Thank you for reaching out to us and for describing the issue. We appreciate you for letting us know what you have done so far. To help you out why you can’t stream on any radio stations in the Sonos app, I'll be requesting from you in submitting a diagnostic report and include the confirmation number in your response to find out the cause. Please let us know if you have any further questions or concerns, we'll be glad to assist you.   

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    drbobbit54AuthorAnswer
    Contributor I
    January 26, 2021

    Hi. I managed to get radio back by downloading the latest Sonos app and using that for operating. What the issue was I haven’t got a clue. Hopefully it won’t happen again. Much appreciate the quick response. Thanks.  

    Rowena B.
    Rowena B.
    Retired Sonos Staff
    January 27, 2021

    Hi @drbobbit54, thanks for your response and for updating us. I’m glad that you’re now able to stream radio stations after downloading the latest software of the Sonos app. In case you run into any issue with your Sonos, please feel free to reach out and we’ll be happy to assist you. 

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