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Redman67
Contributor I
Jan 30, 2021 1:50 AM UTC
Answered

Sonos integrates to Alexa but when I ask to play music it goes silent

If I ask Sonos Move “Alexa what is the weather” it works fine along with whatever other questions I have.
But if I ask it to play my Favorites…  It will say “Playing your favorites”  then silence.   It seems to locate my favorites because it says it…. but plays nothing.  It was working before, but started acting up so i had to reset it and reconfigure it all over agian. No I can’t get it to play my favorites.  Note: this is the playlist I have for Alexa.. when asking an Alexa device it works fine.  Any Ideas?

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Redman67Answer
Contributor I
Jan 31, 2021 5:18 AM UTC

So, I was able to get it fixed….  If anyone is interested here are the steps.   If you are unable to play Amazon Music playlists… just go to your Sonos skill and disable it, then wait 2 minutes and enable it.  It will ask you to discover devices again, but that step is unecessary because it will automatically add it.  If you do try to discover it will just say not found.  It’s ok because it is already there.  This worked great for me!!! Very happy now.
 

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3 replies

GuitarSuperstar
Lead Maestro
Jan 30, 2021 4:39 AM UTC

Is your “favorites” a playlist you created in Amazon Music? Or is this a Sonos playlist in the Sonos app?

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    Redman67Author
    Contributor I
    Jan 30, 2021 10:28 PM UTC

    The playlist was created in Amazon Music via Alexa, not Sonos.   It worked before.  I can’t seem to get any amazon music out of my Sonos.   So frustrated with this thing.  I paid so much money for this Sonos Move and i really want to just tell it to play my favorites without having to go to my PC or App everytime I want to here a song.

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    Redman67AuthorAnswer
    Contributor I
    Jan 31, 2021 5:18 AM UTC

    So, I was able to get it fixed….  If anyone is interested here are the steps.   If you are unable to play Amazon Music playlists… just go to your Sonos skill and disable it, then wait 2 minutes and enable it.  It will ask you to discover devices again, but that step is unecessary because it will automatically add it.  If you do try to discover it will just say not found.  It’s ok because it is already there.  This worked great for me!!! Very happy now.
     

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