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Andy1856
Contributor I
January 28, 2021
Answered

Problems with WiFi (? or what?)

  • January 28, 2021
  • 11 replies
  • 570 views

Hello,

Today I started to have a problems with my Sonos system.

I have 2xOne, 1xOne SL and Beam. I don’t know how it was happend but I lost all my configuration.

So, I did factory reset in all devices. Reinstall Sonos app on Android and iOS.

And I just can’t connect all my devices. I can connect one of them and that’s it. When I’m trying to connect next device the message “We couldn’t find any Sonos products on your mobile device’s network so we can’t set up your Sonos One. Please try again later” is displayed.

My ID 129241624

I think I need some help

Regards

 

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    Best answer by Smilja

    Guys, Just keep an eye on https://status.sonos.com/

     

    We've identified a problem with our cloud services and are working on a fix. You may experience issues with adding Alexa & Google assistant and adding (new) speakers to your Sonos setup until it's resolved.

    11 replies

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    Airgetlam
    Airgetlam
    January 31, 2021

    Try unplugging all Sonos devices from power. While they are unplugged, reboot your router. Once the router comes back up, plug back in your Sonos devices, wait a couple of minutes for them to boot up and reconnect, and then test.

    If the issue continues, submit a system diagnostic within 10 minutes of experiencing this problem, and call Sonos Support to discuss it, or post the diagnostic number here for a Community Moderator to pick up.

    There may be information included in the diagnostic that will help Sonos pinpoint the issue and help you find a solution.

    When you speak directly to the phone folks, there are more options available beyond just the diagnostic analysis.

     

    Bruce
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