Portable speakers

Hi, until last weekend Sonos move (a bit more than a year old) worked as it should. No it is dead silent, ie looks like battery is completely dead. Doesn't charge with USB C nor at the charging base. What should I do next?

I enquired with sonos chat last Sunday about my new move losing charge very quickly. I wasn't 100% sure that I had switched it off rather than standby. So have turned it off for a week and confirmed that it has lost exactly 30% of its charge. Then standing by and woken up only to check charge twice in the last 7hrs today it has now dropped another 19%.-So last Sunday it was turned off with 100%.-7 days later it was 70% when turned on for the first time.-It has then dropped to 51% in standby for 7hrs with the microphone off (turned off last Sunday as a suggestion in the chat) -the wifi modem is about 7m away from this speaker Surely this is not right!!??(As usual there is no one to chat with when you want)

I am having an issue with my Sonos roam speaker. The battery ran flat after which it would not connect to the app, so I did a factory reset reconnected to the app connected to Wi-Fi but currently the device appears as not connected. I am having an issue with my Sonos roam speaker. The battery ran flat after which it would not connect to the app, so I did a factory reset reconnected to the app connected to Wi-Fi but currently the device appears as not connected. I have tried to connect it to the app however, after repeated attempts, shutting it down starting it up. Turning off the router dancing on my head for six minutes. It continues to not connect to the Sonos app. Ironically, now the device doesn’t appear to turn off even when I hold the off button down for 10 to 20 minutes. 

Hello how can I connect my Sonos move with onkyo TX NR656?Thanks

Hi,Do you have problems with Airplay with stutters on Roam right after turning it on?Let’s say we have 4 states:1 - when Roam is tuned on and available in network and it’s the only state that allows to play music2 - when Roam completely turned off, after 12 second press on the back button3 - when Roam is in sleep mode, after press on back button4 - low power mode after several minutes on inactivity when WIFI POWER SAVE setting is on.So, transferring from state 1 to 2 and back to 1 (1->2->1) enables stutters. Then transferring from 1 to 3 and back to 1 (1>3>1) n amount of times fixes that.I spoke with Sonos Support and got replacement. The new Roam that I received has exactly the same problem. I tried in different networks with different routers and result is the same.

Hi Sonos Group. I dropped my sonos move and the top is cracked is there a way of getting it replaced / repaired. ThnaksChirs  

Hi there. I would like to stop outgoing/incoming calls taking priority when playing music through my Sonos roam speaker. I’ve tried various settings on my phone to no avail. Can anyone help please?  ps: title should read sonos roam. 

Sonos Roam is normally charged using its dedicated Sonos Qi base.It currently won’t power on.  It shows in the app as being “powered off”.  No lights are on.If I put it onto a hard wire charger it shows a solid orange charging light.  That light does not go off as long as the charging cable is connected.  Once I take it off the cable and back onto its charging base, all lights go out.I’ve looked at other posts on this site, and have done all the “reboot” activities (i.e. hold power button for 20+ seconds, etc).  Nothing happens.So no matter what I attempt it looks dead.  Unit is under 2 years old.  Any ideas on how to re-power it anyone??

See many similar post but none are real solutions.What needs to be done to have sonos roam to be reliable and functional at least onceBluetooth keeps dropping. Closing youtube on chrome also kills off the audio completely although my mp3 player is still playing in the background.  Grouping with roam also always ungroup by itself. Really frustrating cos NONE of the function works reliably.I am using the bluetooth for my PC - Intel NUC Phantom Canyon.I am using router RT-AC88U with airtime fairness disabled. Plus I already have help from Sonos support prior to configure my router to enable Beam + Sonos One .

Is it possible to play through more than one roam speaker at the same time?

Bought a roam on holiday but can not configure on Hotel wifi so can not use it. Can i Get it to play on Bluetooth without configure to app ? Can it be configure over cellphone 4g ? Without wifi ? Im on holliday now and can not use The device 

So I set up my Sonos with a wired network, but am curious if the Roam, which is still listed as wireless as expected, is it wireless to the Sonos network or is it connected my general wi-fi network. Thanks!

After pausing the Sonos Roam while using Airplay, the speaker refuses to resume once play button is pressed yet still shows the speaker is connected over airplay/wifi. Have seen several community discussions about this yet no answer. Please help Sonos this is insanely frustrating. Having to disconnect and reconnect is not how the speaker should work. 

Hi I have trouble using my Spotify account with 1 specific Sonos speaker.I have several Sonos products (2 Play5’s, 4 Play 1’s, Playbar and Sonos Roam). From my Spotify app or Sonos app I can start music from Spotify on all Speaker, but the Sonos Roam. This issue just started recently. If I try to start a Spotify playlist through the Sonos app on Sonos Roam it returns message “Spotify lost connection” (loosely translated from Danish). It works if I start on all other speakers.If I use the Spotify I app – I can see all my speakers, the Sonos Roam included, as Spotify connect. Again I can start music on all speakers, but the Sonos Roam. If I choose that, it just try to start the music, but silently loose the connection/give up.This happens regardless if I just my Samsung Android Phone, Apple iPad or Macbooc. Each with both the Sonos App and Spotify app.But here’s the kicker: If I use e.g. my wifes Spotify account, it work flawless in both the Sonos app and Spotify app. The issue only pers

Hi SONOS Support We’ve got two MOVE Speakers set up in Stereo in our bedroom.  We sporadically put one of these MOVE Speakers into Bluetooth mode so it can pair with the FireTV Stick, which works great - the problem, which is repeatable, when you put it back to WiFi mode it drops the Stereo pairing (name and everything related to the pair) it had with the other MOVE and needs to be set up all over again; which is very frustrating. Please can this be addressed, it doesn’t make sense that it should do this once back on the same WiFi it came from…few people are going to be moving the charger all over the place… Thank you

Hi alli was wondering if it is possible to have the mic activated on Roam without having the light on? I purchased it as a replacement for an Amazon Echo Dot in my bedroom, which controls lighting etc.  But even though the light is small, I find it irritating at night. Thanks! 

Trying to pair my Move to a Bluetooth transmitter I grabbed off Amazon. The transmitter doesn't have a screen or OK button. Is there anyway to get the Move to pair without the confirmation handshake that the other device sees it? 

Hello Brain Trust,I physically replaced the Roam I had in my kitchen with a One and in the app I switched the room for the Roam from “Kitchen” to “Sonos Roam”.My issue is every day or two my Roam reverts back to the old room “Kitchen”.I tried removing the device, re-adding it to my system, and I even factory reset the device with no luck.Has anyone else had this issue or can someone provide guidance on how I can prevent my Roam from reverting back to it’s old room name?Thanks,AJ

Bonjour, j’ai deux one et un Sub que je peux faire jouer en même temps. Est-il possible d’ajouter un Move en plus et qu’il puisse jouer aussi en même temps que ce que j’ai déjà ? Merci

My sonos roam is a year or so old, I used it last summer on my deck. I had some initial difficulties keeping it linked to my system, it would often go offline and I would need to restart it.  But earlier this week I went to use it and it was dead. It was on its original charger, but not charged. I plugged it into a different outlet changed the cords and usb, still wont charge. I am not sure what to do next. I’m bummed as it doesn’t look like customer service is that great.  I was hoping to just get a replacement, as its not that old. Thanks for any info/insight you can share.SjLulu 

Despite my best efforts of scanning the forums here for an answer here’s the issues I’m left with…The microphone icon on the top of the unit does make its normal beep when I press it, but it will not illuminate. I see others have been advised to remove the voice assistant and add it again, but this makes no difference and to be honest I don’t use any of the voice assistants anyway.It’s the Auto Trueplay function that I can’t get to work. I partly wonder if the LED on the top of the unit isn’t working?Hopefully it’s something simple I’m missing?Thank you. 

We have a Roam that’s about a year old. It’s been working fine since we got it, but it’s been a few months since we’ve used it. We went to use it today (it’s been sitting on its charge pad) and it was warm and wouldn’t connect or do anything - no lights, no noises…even a factory reset wouldn’t do anything. We’ve taken it off charge for now, but does anyone have any ideas on what we could do?

Hello all!So my girlfriend tried for a long time to convince me to go full Sonos and recently i caved. We had a beam but we have bought a Move and are planning to buy a couple of One's aswell. To go full Sonos i got rid of my old BT Marley speaker. I used that speaker with the Project VTE BT record player and it worked like a charm. No we have bought the Move solely for that purpose and it won't connect. No matter what we try…Steps we have done:Fully disconnect the Project from power Reset the switch behind the VTE BT a couple of times Put Move in pairing mode first Wait endlessley till it connectsI am a bit in a pickle, we bought the Move specificly for this purpose (no wires, yeah!). If it doesn't work i will feel really bummed..Anyone has an idea? Other posts don't help sadly Thanks in advance!

Merry Christmas everybody :)I just bought a roam SL to my father for christmas and i have been trying on several devices (3 different iphones, and 2 ipads) to connect the product with wifi and sonos app. But it refuses to do so.I have switched off the “private connection” for wifi network on each device. i have rebooted my router i have reinitialized the roam sl between each try i have logged out; deleted and reinstalled sonos appNothing works. I hope someone here can help us.Thank you 

Just got a Roam yesterday and can’t connect to my wifi to set it up. On the S2 app. All other speakers work on the app. Modem is a hitron CGNVM-3582, pass phrase uses all numerals. Any advise out there. Have tried the factory reset but that didn’t help. Would prefer not to cycle modem and don’t see why that would be the problem.