Apologies for the long post.
Let me first tell you first what I like about Sonos. Sonos products sound good and the user interface is very good. But time spent struggling when things should just work is wasted time. This was not an issue with Sonos... until my Move started failing last November after less than 2 years of ownership.
In November, my Move just stopped playing. I have no idea why. I tried to fix it myself, spent hours online, here on the forum and with support. I gave up a few times but persevered. In December, I got it to work. I can't tell you how many reboots of Move, the router, etc etc I did. Or why it came around when it did.
Once it started working again, I played it a few times over the Holidays. Then I bought a different portable speaker and stopped using Move for a few months. A few days ago, I sent music to Move for the first time since December. The charger was unplugged and its battery had run out. Plugging in the charger did not bring the speaker to life. After a few hours of reboots, resets, etc. yesterday Move came to life again.
This morning, with Move on its charger and the solid white light on I sent it music. Nothing. Zero. My Five in the next room played on perfectly without issue, as it has this entire time.
I am about to order a new soundbar. Had Move worked this morning I was ready to purchase an Arc. Now I am again considering putting my Sonos on eBay and just moving on. I will try Sonos phone support again next week but I’m just not confident this will have a happy ending. And I get tension headaches expecting to spend countless hours again playing whack-a-mole to get this fixed only to have it break soon after.
I used to love and recommend Sonos all the time. That was when it just worked. And it did so for almost 10 years for me. Otherwise I wouldn’t have cared this much.