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Get help with your Sonos Roam, and Sonos Move

  • 1,682 Topics
  • 8,212 Replies
ratty
ratty
answered this question

ROAM Compatible with 1st Generation Sonos

If you mean can Roam join an S1 system then the answer’s no. Roam requires S2.  
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Ken_Griffiths
Ken_Griffiths
answered this question

Sonos Move 2 compatibility with video projector

If you want to use Bluetooth, as mentioned in your post, you would need to attach a Bluetooth TX to the Optical-out port and pair that with...
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melvimbe
melvimbe
answered this question

hotel stay with a Move

Sonos products will not work on wifi networks that require a separate user name/password authentication or block peer to peer networking, am...
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1682 Topics
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pubprofContributor I
asked in Portable speakers
New router: Move connects but not Play 1's

I have a system consisting of 6 Sonos Play 1’s, a Move and Boost. I had a new Netgear Orbi mesh wifi network installed and now I can’t connect the Play 1’s. The Move connects no problem. I’ve tried rebooting the router, powering off the devices and turning on one-by-one, connecting one Play 1 to the router via ethernet, etc. Nothing seems to work. When I try to “Add Product”, it just spins and spins. If I go to “Find Missing Products” it identifies all the devices but when I do the “push-2-buttons-simultaneously” thing I end up with an “Unable to join the network ‘Sonos”” message. Any help is appreciated; I’m beyond frustrated.

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2 years ago
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josh bContributor I
posted in Portable speakers
Sonos Roam - Issues with Alexa & Audible

I have been having issues with playing Audible on my Sonos Roam via Alexa. I use the command “Alexa, play Audible” but after 3-4 minutes the audiobook will stop. On the Sonos app I get the following message: “Unable to play <Audiobook Chapter> - the song is not encoded properly.” Sometimes Audible will skip ahead 2 chapters after the message, but mostly the audiobook stops completely.This issue only happens if I play Audible via an Alexa command. There are no issues as far as I can tell with other services (eg Spotify, iHeartRadio, etc) or playing Audible through my phone.Below are the following solutions I’ve tried and their respective diagnostic confirmation numbers after the issue reoccurred:Completely reset the speaker - 1687113073 and 1909624914Switched speaker to a 2.4 Wi-Fi network - 1319891684Reset my Wi-Fi router - 267135584

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2 years ago
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squirrelwhispererContributor I
posted in Portable speakers
S2 Controllers See Roam SL but Cannot Adjust Volume Intermittently

I have three iOS based controllers and they intermittently lose visibility to the Roam or will sometimes see the Roam but you are unable to adjust the volume. There’s no pattern I can discern - one day it’s one controller, some days two but rarely will all three controllers lose visibility to the Rroam. After connecting with the working controller the other one/two controllers will mysteriously regain visibility to the Roam. All of the devices are within a 15 foot radius without any intervening walls. In addition sometimes simply rebooting the Roam resolves the issue, however this is getting annoying. I submitted a diagnostic report #591028388, however right now the controllers at home both see the Roam. Should I wait until the controllers lose visibility to the Roam and submit another report? Is there a diagnostic tool for the controllers to see what state they are in when they can’t see the Roam? Grasping at straws here!

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Airgetlam
2 years ago
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Bacon KaiserContributor I
asked in Portable speakers
help with sonos roam

Help recently my Sonos Roam has run into a few issues my Sonos Roam is unresponsive when it charges and when I hold the power button for like 10 seconds its a solid red

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2 years ago
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XavSphContributor I
posted in Portable speakers
Sonos Move problem with account linking

Hi!i have a problem with my Sonos Move. I try to connect my Sonos Move but when it comes to “linking the system to your account”, Nothing Happens. it keeps loading but nothing happens, i tried everything my nothing works, does someone have any idea?

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Ken_Griffiths
2 years ago
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FlannbarrContributor I
asked in Portable speakers
Group/Pair Arc and Move

I have had a Sonos Arc connected to my tv in my family room for about a year. I just bought a Move to use outside and in other rooms. I want to group or pair my Arc with my Move when watching TV or listening to music. I know it will not be surround sound. I added the Move to the Sonos app In the Sonos app under Settings, the Group options is grayed out.  is this possible or the Move basically be a standalone speaker?

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ratty
2 years ago
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LamhackneyContributor I
posted in Portable speakers
SONOS Move Died and Customer Service Was Useless

I tried using my Move and I noticed that it wasn’t connected to the network (I have 8 SONOS products connected). The white light is constantly flashing and I cannot turn it off with the power button or by doing a factory reset. It’s just completely unresponsive.I called technical support and they were useless. The guy seemed like he had never worked with a Move before and just kept searching the web for solutions that I already tried. Then, he asked for the serial number but didn’t even know where to find it. Finally, after 30 minutes of “troubleshooting”, he told me that I needed to send the unit back to him in exchange for a 30% off coupon. What? So you want me to send the unit back to you so you can refurbish it and sell it and all I get is a 30% off coupon? What kind of business model is this? I’ve been a loyal SONOS customer for over 10 years and you can’t even offer help to fix my product or offer an exchange?

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Ken_Griffiths
2 years ago
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TacoRonContributor I
asked in Portable speakers
Sonos Move - Yes, another unresponsive orange blinking light issue

The front four blinking lights won’t turn off. I had it plugged in on the charger stand for over two hours. Held the infinity button for over two minutes. Nothing. I’m still getting the orange blinking lights.I read other posts with the same issues, but no definite answer on how to fix. What now?

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2 years ago
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BAnsOnLnContributor I
asked in Portable speakers
Roam SL offline a lot.

My Roam SL continues to disappear from my Sonos app or shows offline. Sometimes I have to try multiple times to turn it off and back on. Then it works fine for awhile. I disabled sleep mode and it still goes offline. I have a NetGear Orbi wifi setup. I don’t have any issues with other Sonos speakers, just the Roam SL.

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Corry P
2 years ago
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joekjoekContributor I
asked in Portable speakers
downgrading

i have Sonos Move but because of my OS (12+ on iphone 6) have to downgrade it to S1 in order to use it. I understand this means certain Move features may be lost but can’t find any info about what they might be. Anyone know? Another related question - if I downgrade to S1 can I then upgrade it back to S2 if I get the suitable OS (14+)?

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2 years ago
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Rob JanssenContributor I
posted in Portable speakers
Wifi power save

Sonos Roam has a Wifi power save option, by default switched on. If switched off, what is the impact, apart from consuming more power? Better wifi reach? wifi more responsive? any insights?

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ratty
2 years ago
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AntonioCContributor I
asked in Portable speakers
Roam connecting to different network

My Sonos set up consists of a Play3, two Play1s and Boost. I just got the Roam as I wanted to group it with everything else. My wifi has 3 options; normal, 5g and meshMy existing Sonos all connects to normal and 5g. When setting up Roam it connected to the mesh. In the Sonos app I see either my existing devices (if I am connected to normal or 5g), or only the Roam (if connected to the mesh). At no point do I see all my devices and the Roam. This issue is preventing me from grouping the Roam with everything else (and that was the whole point in choosing the Roam). I cannot find a solution to this anywhere! Help please!

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Corry P
2 years ago
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byteswapContributor I
posted in Portable speakers
Move Fails to Roam between WiFi Access Points

So I recently picked up a new Sonos Move for an outdoor garden application for my father.  He wants to be able to have a wireless speaker that can be played to from his iPhone for 5+ hours in the garden, and want to be able to pair multiple of them.  The Sonos move seemed to fit the bill best.  In addition, we have already ordered everything to overhaul his wifi network (multiple indoor/outdoor access points based around TP-Link Omada).I have the same TP-Link Omada setup in my house, and have been testing the speaker to figure out all the details before we set them up at his house.  The Move seems to not be able to handle roaming between access points at all.  If I move from one side of the house to the other, it clings to the original access point for as long as possible.  It will reconnect to the other access point if I unplug the source access point, when looking at the device in the Omada controller software, I can see it switch instantly when it loses the original access point com

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ratty
2 years ago
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ShaneJenksContributor I
asked in Portable speakers
Sonos Roam Won’t Turn On

My sonos roam won’t turn on and it’s only 2 months old. Bought it for my birthday but didn’t get round to try connecting it to my sonos app until over a month. Tried to connect it with no luck and now it won’t even turn on. I heard lots of people have the same issue and other issues with sonos roam. What do I do? Many thanks. 

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buzz
2 years ago
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MarcusPosAvid Contributor III
asked in Portable speakers
Move - music plays from app but on/off button and bluetooth button will not work

Move - music plays from app but on/off button and bluetooth button will not work. Any suggestions please?

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Ken_Griffiths
2 years ago
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ScorgiContributor I
posted in Portable speakers
Sonos Roam loosing connection

When playing music from spotify I select one Move, 2 One and 2 roams.Everytime I need to switch the roams off and on before they start playing. Can I do something to make them play instantly like the others.  

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Corry P
2 years ago
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Pete5254Contributor I
asked in Portable speakers
Roam SL issue

I’ve recently received a Sonos Roam SL as a birthday gift, I’m having issues turning it off and it remaining off, as per the instructions I push and hold the on/off button for at least 5 secs (minimum) until I hear the second tone, indications are that it has turned off, even the app says it’s off line, after about 5 to 10 mins the white status light comes back on and the app I dictates it available. Any ideas please.Thanks

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2 years ago
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ElsaMContributor I
asked in Portable speakers
Sonos Roam has stopped charging

Hoping someone can help (I’ve tried Sonos Support but couldn’t connect through to a live person)… My Sonos Roam has stopped charging entirely. I’ve tried different chargers - the same charger is still powering other devices, so that doesn’t seem to be the issue. I’ve also tried holding down the button at the back, holding down the play/pause button and pushing on the button at the back. It is making no sounds/ no lights etc (I figure because it is out of charge? maybe?). I don’t seem to have anyway to get it to work! Ideas/suggestions would be very welcome! Thanks :-)

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Ken_Griffiths
2 years ago
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MrbartlamContributor I
posted in Portable speakers
Roam keeps breaking when phone screen is off

Using my roam on blue tooth. As soon as screen on my pixel 5 goes black (as in goes to sleep) my roam keeps stopping for a couple of seconds then carrying on where it left off ( as goes silent for a second or 2). It does this about every 10 seconds. When I turn off automatic sleep so my phone stays on it keeps working normally although this drains my phone battery. It does it even if my phone is within 1m of the roam. There is no WiFi network where I am so that is not an option. No other device is linked to roam. Any help gratefully received.

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106rallye
2 years ago
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MG1214Avid Contributor I
asked in Portable speakers
Using Move in two different locations

Hello, thanks for reading my question. The community has recently helped me resolve another more complex problem than what I am about to ask in this thread. It is great that the more knowledgeable members here are so generous with their time. Thank you very much in advance. I live in two different cities. During the work week I am in one city, and weekends in another. Currently my Sonos system is setup in my weekend location (I’m not well off, it sounds better than it is, believe me). I have an Arc, Sub 3 and a pair of Moves. I simply want to take the pair of Moves with me to the home I live at during the work week. I do not need to take the Arc and Sub, just the Moves would be fine. Is it as simple as going to the work week location, turning on the App, it won’t find a network that it knows, and then using the Add a Trusted Network function? I would guess if that is the case then you just add the Moves as products one at a time and recreate the pair?  If so, when I return on the weeke

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2 years ago
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MG1214Avid Contributor I
posted in Portable speakers
Huge problem with Sonos

Previously my Sonos system was fine. I had an Arc joined with a Sub Gen 3 in a room. I then purchased to move’s and added them no problem. Things ran fine for several weeks. I then cahnged my modem to a newer Rogers Ignite modem. No problem, updated the network and everyting worked fine. Suddenly one of my moves looked like it was conected, solid white LED, but when looking at the system it showed Move L/? meaning that one of the Moves just didn’t seem to be reporting to the Sonos app although the LED light remained solid white.There was no sound from the one Move, the Arc, Sub 3 and other Move were fine. I am really so not impressed with Sonos at this point. I went and unistalled the app three times, restared my phone. It just keeps remembering the previous install it seems. I want to have the app be reinstalled so that I can begin adding all the products again, but you can’t. Products can’t be discovered even when powered on solid white lights, no system exists to forget. You can’t d

101216
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2 years ago
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SveinVContributor I
posted in Portable speakers
ASUS RT-AC88U WiFi router - again

I was very close to returning my Sonos Move before I found some posts here guiding me how to fix this. The previous post are kind of old, so I decided to make a new one, I cannot believe that this is still an issue - if someone here can explain why a default setting on a fairly common WiFi router will cause so much problems with Sonos Move (instability - disconnecting from WiFi all the time, google assistance not working etc) - I will be most interested to hear more about it.The fix is here (copy/paste from another post here). You need to log into the router - here is what I did: Connected an Ethernet cable to the ASUS RT-AC88U WiFi router, typed 192.168.1.1 in an internet browser and logged into the router (default username and password is “admin” (you should change this, I did and spent a lot of time trying to figure out what I changed it to...). navigated to the menu described below and disable “Airtime Fairness”“Wireless menu >> Professional Tab >> Airtime FairnessThis

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controlav
2 years ago
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dmlear57Trending Lyricist I
posted in Portable speakers
Move Disappearing Again

In my living room I have an Arc and Sub. The ARC is wired to the router. In my kitchen I have a Move. When I first set it up, I could connect the Move to the app no problem, however, after a while it disappears. If I shut off the Move, it will appear on the App as offline. If I turn it on again, it will appear and work fine. Its a bit of a pain to have to recycle the power everytime I use it. A couple of updates ago, it seemed like it was finally fixed and the move stayed connected.I did an update yesterday and now its broken again and I have to restart everytime I want to use it.Its docked when this is happening

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Ken_Griffiths
2 years ago
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sorensentTrending Lyricist I
posted in Portable speakers
Roam Stereo Pair randomly unpair.

Just as my Sonos Play:1 and Sonos Play:3 is setup in Stereo, og had the same intention with my new Sonos Roam.After Stereo Paring, they can stay paired for some days, but unfortunately, they keep randomly unpairing for some reason, and i have to start over again.The Roam unpairing can happen out of the blue, - or when network/power or something else do change. Though, my Sonos Play:1 and Play:3 keep being Stereo Paired. So Why Not the Same With Roam? I hope this will be fixed.  

101131
Choose an unique username
2 years ago
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BjornMeyssenContributor I
asked in Portable speakers
Sonos Move doesn't turn on

Hi,My Move doesn’t turn on anymore after working perfectly. I went a week on holiday and upon return my move won’t turn on anymore. It have been sitting on it’s charging ring all that time.Therefore I think it’s definitely charged and I’ve tried every combination and fixes/resets I could find.The only thing I couldn’t find on the internet is the way the battery leds are flashing.These leds are orange solid for 5 seconds, then off, then solid 5 seconds and so on…It’s not the normal short on/off charging orange led cycle.I’m now trying to let it drain completely for 5 days, hopefully when recharging it will come alive again.In the meantime, anyone an idea what it could be?Thx,Bjorn

10055
Ken_Griffiths
2 years ago
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