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GSO
Contributor I
April 2, 2023

Is the Roam a defective product?

I have $$$ of Sonos that I have purchased over the last two years.  I frequently have minor problems.  But, I have a problem often, as in weekly, with the Roam.  At present, its fully charged and I can’t get it to work properly.  It seem stuck in “Sleep Mode” or it says that it need upgrade but when I attempt to upgrade, I receive a error message after several minutes.  This has happened several times before.  I like the portability when it works but after a year I’m about to give up on the Roam or only use it for bluetooth.

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4 replies

Peebfile
Lyricist I
April 2, 2023

Roam is 100% defective.

  • I have had two for nearly 2 years. Absolutely regret buying them because they simply do not work as they should. So very frustrating. 
     
  • on WiFi the device takes multiple attempts to connect, drops out every 3-5 minutes and does not reconnect without stopping everything you are doing to re-a quaint the devise with the app and WiFi again. 
     
  • on Bluetooth it has a better chance of working, but is still not nearly reliable enough to be acceptable.
     
  • require constant reconnecting to the app, to your WiFi, to Bluetooth. 
     
  • Defective device
Traveller
April 2, 2023

Well, those are views…

I don’t share them, I have a Roam, and it works really well great product for the price.

Have either of you tried getting help?

Richard
    Ken_Griffiths
    Ken_Griffiths
    April 2, 2023

    Similar to @Traveller - the Wife and I have had two Sonos Roams since they were first launched, both work absolutely perfect without any issues. I can’t recall ever having an issue with either Roam. The can play all day, every day. We often take them away from the Home when ‘glamping’ too.

      Cajun Man
      Lyricist I
      August 25, 2023

      I’ll back this statement that the Roam is a defective product. I’ve owned 2 and they both stopped working a few months after the warranty expired. The first one I called support and after a few weeks of back and forth and a couple hours of frustration on the phone with them they agreed to take it back in exchange for a 30% off coupon on a new device but only once I sent my old unit back to them. It’s not worth your time to call support. My only hope is some attorney comes in one day and decided to create a class action lawsuit.

      My second one went in the trash and I didn’t even bother to waste my time on support. 

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