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sonos move sound dropouts

  • 12 September 2023
  • 1 reply
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L

I just got two sonos move to add my the sonos ray and the sub mini….

the sound is terrible, it keep dropping out

it interrupt all the time…i have to setup the sound of my moves lower than the ray+sub mini….

is it normal?

i wish i could return em and get the moves 2 but its been 2 months already

i cant even charge the speakers with my MacBook pro,charger

im very mad…..

i need help with hte sound cuts

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Best answer by Ken_Griffiths 12 September 2023, 11:42

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Ken_Griffiths

What type of audio are you playing to the ‘grouped’ speakers? If it is TV audio, then try increasing the Group Audio Delay option in the Ray’s room settings in the Sonos App. You can also adjust the ‘TV Dialog Sync’ option too to perhaps try to keep things in sync

If it’s music audio and you are using separate 2.4Ghz/5Ghz WiFi bands, then try putting the Moves and all Sonos devices on your 2.4Ghz WiFi using a fixed non-overlapping channel - 1, 6 or 11 and set the channel-width to 20Mhz only (that’s if your router allows) - also do not forget to remove the 5Ghz band credentials from your Sonos App network settings and see if that resolves your audio issues.

You may also find this Sonos Support link useful…

https://support.sonos.com/s/article/3286

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