I just got two sonos move to add my the sonos ray and the sub mini….
the sound is terrible, it keep dropping out
it interrupt all the time…i have to setup the sound of my moves lower than the ray+sub mini….
is it normal?
i wish i could return em and get the moves 2 but its been 2 months already
i cant even charge the speakers with my MacBook pro,charger
im very mad…..
i need help with hte sound cuts
Best answer by Ken_Griffiths
What type of audio are you playing to the ‘grouped’ speakers? If it is TV audio, then try increasing the Group Audio Delay option in the Ray’s room settings in the Sonos App. You can also adjust the ‘TV Dialog Sync’ option too to perhaps try to keep things in sync
If it’s music audio and you are using separate 2.4Ghz/5Ghz WiFi bands, then try putting the Moves and all Sonos devices on your 2.4Ghz WiFi using a fixed non-overlapping channel - 1, 6 or 11 and set the channel-width to 20Mhz only (that’s if your router allows) - also do not forget to remove the 5Ghz band credentials from your Sonos App network settings and see if that resolves your audio issues.
You may also find this Sonos Support link useful…
What type of audio are you playing to the ‘grouped’ speakers? If it is TV audio, then try increasing the Group Audio Delay option in the Ray’s room settings in the Sonos App. You can also adjust the ‘TV Dialog Sync’ option too to perhaps try to keep things in sync
If it’s music audio and you are using separate 2.4Ghz/5Ghz WiFi bands, then try putting the Moves and all Sonos devices on your 2.4Ghz WiFi using a fixed non-overlapping channel - 1, 6 or 11 and set the channel-width to 20Mhz only (that’s if your router allows) - also do not forget to remove the 5Ghz band credentials from your Sonos App network settings and see if that resolves your audio issues.
You may also find this Sonos Support link useful…
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