I have $$$ of Sonos that I have purchased over the last two years. I frequently have minor problems. But, I have a problem often, as in weekly, with the Roam. At present, its fully charged and I can’t get it to work properly. It seem stuck in “Sleep Mode” or it says that it need upgrade but when I attempt to upgrade, I receive a error message after several minutes. This has happened several times before. I like the portability when it works but after a year I’m about to give up on the Roam or only use it for bluetooth.
Is the Roam a defective product?
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Roam is 100% defective.
- I have had two for nearly 2 years. Absolutely regret buying them because they simply do not work as they should. So very frustrating.
- on WiFi the device takes multiple attempts to connect, drops out every 3-5 minutes and does not reconnect without stopping everything you are doing to re-a quaint the devise with the app and WiFi again.
- on Bluetooth it has a better chance of working, but is still not nearly reliable enough to be acceptable.
- require constant reconnecting to the app, to your WiFi, to Bluetooth.
- Defective device
Well, those are views…
I don’t share them, I have a Roam, and it works really well great product for the price.
Have either of you tried getting help?
Richard
Similar to
I’ll back this statement that the Roam is a defective product. I’ve owned 2 and they both stopped working a few months after the warranty expired. The first one I called support and after a few weeks of back and forth and a couple hours of frustration on the phone with them they agreed to take it back in exchange for a 30% off coupon on a new device but only once I sent my old unit back to them. It’s not worth your time to call support. My only hope is some attorney comes in one day and decided to create a class action lawsuit.
My second one went in the trash and I didn’t even bother to waste my time on support.
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