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Get help with your Sonos Roam, and Sonos Move

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melvimbe
melvimbe
answered this question

hotel stay with a Move

Sonos products will not work on wifi networks that require a separate user name/password authentication or block peer to peer networking, am...
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1854 Topics
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GrantWilsonContributor I
asked in Portable speakers
Roam not playing

My Sonos Roam appears its connected and playing with the little volume thingys moving like the other 3 speakers, however there is no sound coming out. I have reset the Roam. Same problem. Every now and then it will start playing but when I try it again the next day it wont play.  Also somtimes if I turn off some other speakers the Roam will play. If I switch back it stops playing. I am using an Asus mesh wifi system.Any suggestions welcome. 

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DanjC 1Contributor I
asked in Portable speakers
Roam Battery Level

When connected to the Roam via Bluetooth, how can you see what the battery % level is? Before this terrible update you could use the Sonos app, but now it won’t connect to the Roam unless there is a WiFi connection. Even then, I can’t see the battery % level. Any advice welcome. 

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jeffpp1965Contributor I
posted in Portable speakers
Move gen 1

I have been shipped 3 Move refurbished units in a row that will not power on.   No lights whatsoever.  Anyone else experiencing this or have a solution?  I’ve plugged them in for 24 hours and still nothing.

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mikepoe77Contributor I
asked in Portable speakers
Sonos Move disfunctional

I went camping and used my move for it’s awesome portability and bluetooth ability.  Upon return, not only could i not reconnect it to my home network, i’ve had to delete accounts, hard reset my move and ray, and i’m not only unable to get them to work-- but i have zero bluetooth capability on my move.  I don’t know if i pushed a secret sequence of buttons on the back, but it’s kaput. I can’t get my network back and can’t even use bluetooth.  help, please.

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TitoM3rcadoContributor I
posted in Portable speakers
Sonos Move 2 no carga 0%

Tengo hace un mes el MOVE 2 y de un día a otro dejó de cargar tanto en su base de carga, como con el cable USB-C. Ciertamente en la aplicación aparece que está cargando, pero queda en 0% la batería. ¿A alguien le ha pasado?Agradecido de sus comentarios. Moderator Edit: Google Translate- I've had the MOVE 2 for a month and from one day to the next it stopped charging both in its charging base and with the USB-C cable. Certainly in the application it appears that it is charging, but the battery remains at 0%. Has it happened to anyone?Grateful for your comments.

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TatuadoToroContributor I
asked in Portable speakers
Roam 2 Does Not Power Off

I purchased a new Roam 2 last week; connected it at home and it worked fine.  Brought it with me to Berlin, connected it in my hotel and worked fine for several hours.  Returned later in the evening and now there is a steady orange blinking light.  The Roam 2 is not on the system I set up and can’t be located.  I have tried to do a factory reset, but it will not turn off.  I've held the power on/off button for 5, 7, 30 and more than 60 seconds.  It still blinks orange.  It’s disconnected from any power.  Still blinks orange.  Cannot fathom how to turn iii off,  it doesn’t play, responds to no other attempt with any buttons.  It just blinks.  Slowly mocking me.  Using Sonos branded charger/usb connector.  What gives?  Very disappointing as looks like no music for rest of this 3 week trip.  ANY IDEAS????

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ForrestChromatic Producer I
asked in Portable speakers
Sonos Move Nework Issues, Music Cuts In/Out When Switching Songs Manually

(There are a few topics on this issue that aren’t terribly old, but they have been closed for further commenting)I have several Sonos One speakers, one Sonos Move. they are all operating on WiFi.  The router, a Netgear Orbi RBR850, which is 10-15 feet away, at the most, from the speakers.When streaming music, for example from Spotify, if I manually change the channel or the song, the Sonos Move will go quiet or a bit, eventually it comes back.From the past comments, I can see there is some underlying problem -- I have heard people mention various routers as being the issue, which I cast doubt on, simply due to the variety of routers mentioned, and in particular mine can cover 5000 sq ft.A possible clue is that sometimes the other speakers will briefly demonstrate the same behavior, that is the Sonos One speakers -- but they seem to recover more quickly.   Predominantly it’s the Sonos Move that has problems.I have MacOS Monterey 12.x (up to date) and the Sonos controller is up to date b

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DiggydogContributor I
asked in Portable speakers
starting to use the sonos roam out of the box

Does the device need a period to charge before using? 

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melvimbe
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daniele.mgrContributor I
posted in Portable speakers
Move stop working (again)

I bought a Sonos Move due to add it to my system and having a portable speaker.After a good job period it stop to working and Sonos replace it with a refurbished one.Now also the second move stop working.if I attached it to the power the orange led blink for a couple of minutes than it turn off.I tried everything but it is impossible to turn on the speaker…Any help?

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Gsp96Contributor I
asked in Portable speakers
roam plug melted

My roam started has melted at the back charge plug which has fallen apart now , it’s only just over a year old is this going to be warranted or will I have to go to consumer rights ?

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almazri
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davePerry53Contributor I
posted in Portable speakers
Sonos Move speakers

I have 2 move speakers. I can get only one connected to wi-fi. I am able to get both connected with Bluetooth.  I would like to accomplish a stereo pair, but have limited skills when it comes to wi-fi.  

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Alf MContributor I
asked in Portable speakers
connecting Move

Move is connected to my system, but comes up as «not registrerd, I push Register, it acknowledges that it is connected, but still comes up as « not registrered» ???

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DoroCHContributor I
asked in Portable speakers
Add product to system in a new Wlan

I moved in a new flat with new Wlan. Sonos Roam 2 set up is ok with Wlan. Can‘t find the product in „set up“ and can not add the Roam to my system. Who can help?

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TonRunLauContributor I
asked in Portable speakers
Cannot add a new Roam 2 to system

I have the same problem described in many other posts since 4 months. I have tried signing out and back in to the app. That didn’t work.  Come on Sonos - get this fixed. You are looking like pure clowns!

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ShawnRockContributor I
asked in Portable speakers
Roam Speakers

Considering buying 2 Roam speakers for outside by pool. I still run S1 since I have a combination of older and new products. Will these new Roam speakers integrate easily?

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SunshineinthemorningContributor I
posted in Portable speakers
Volume control using IOS app on iphone and ipad

Hi all - I just purchased a Move and pleased with the sound, but what I’m not too pleased about is the fact that it appears that I cannot control the volume of the Move when I play anything using the Sonos app. If I connect the phone to the Move with bluetooth I can indeed control the volume. Is it just me, or does anyone else have the issue that they can’t control the volume when using the IOS Sonos app? Appreciate any inputs as it’s very frustrating.

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KungfuherbertContributor I
asked in Portable speakers
Two Moves2 both only play on Wifi for a short time.

I just added a Move 2 to my system where I have one move to connected to my Sonos amp. When I add the new Move2 on WiFi it plays for maybe a minute and then on speaker stops playing. I can still control the play pause but no sound from the speaker that stops playing. I was able to get one playing on Bluetooth and the other on WiFi playing together. So I do have them working, but wanted to have the both laying over WiFi. System is up to date, restarted system…..Any help or suggestions would be greatly appreciated. Thank you!Both speakers are Move 2😀Moderator edit: combined posts

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TechExpertContributor I
asked in Portable speakers
Sonos roam

I've solved all my problems with Sonis by taking a simple an unexpected step, buying Bose. I always like Bose and Sonos and found Sonos cloud integration better when launched, so we have invested heavily, as the design is also good, minimalist.  Unfortunately many just didn't work, and after many hours fiddling, again, I dug up annold Bose Soundlink mini... lo and behold!!!!! Since then I bought 3 new BOSE Soundlink products and the sound is great but most of all...they ALL WORK.... whereas now our Sonos Roam devices make a lovely little 🍊 orange light when you plug in a USB charger, but I don't have much use for a tiny orange light on a big black box or a puzzle involving buttons....  and don't want to spend anymore time holding down button sequences or reading troubleshooting guides so for me the solution is simple - GO BOSE ! Believe me, the time you are about to waste trying to fix these things isn't worth it, park it as a bad idea, this firm can't last much longer... like Intel a

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Meng3058Contributor I
asked in Portable speakers
Roam cannot connect

The yellow light is always on and the connection is unavailable.I have been away on business for a few months and have not used Sonos Roam at home. When I came back and wanted to use it, I found that it could not connect. The yellow light was always on when charging, and it did not respond no matter what I did. How can I solve this problem? bluetooth and app internet

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CathyJAContributor I
asked in Portable speakers
Roam Will Not Charge

I have an ongoing issue with my Sonos Roam speaker, which I purchased a couple of years ago to complement my existing Sonos system. From the beginning, our Roam has been inconsistently difficult to power on, which limited its usage.Recently, I used the Roam outdoors, and after returning it to its magnetic charger, I noticed it no longer displayed the orange power light. Despite holding the power button for 12 and 30 seconds, the device remains unresponsive. I have also rebooted my modem, tried alternative charging sources, but the Roam still won’t power on. I connected through the usb charge cord which caused the orange light to come on and stay lite. Again, it did not charge.Any potential solutions or next steps to assist in turning on the Roam?

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Stephen-not-thisContributor I
asked in Portable speakers
Roam 2 needs a factory reset to connect to a new network?

Hi! I have two Roam 2’s that I bring when traveling, which means they need to be set up on different wifi networks. The only way I found to get them set up on a new wifi network is to do a factory reset, then follow the set up process. Is that the only way to change networks? It seems more than a bit odd that the Roam 2 can’t, well, roam. I tried connecting via Bluetooth hoping to sync them with the Sonos apps new wifi network, but the speakers aren’t visible in the app when connected to my iPhone via Bluetooth. I didn’t find anything in the Sonos docs about this. Thanks! 

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Rodrigo Ruiz 57Contributor I
posted in Portable speakers
conexion a red compartida

Tengo sistema de red WiFi compartida y ni puedo conectar mi sonos a wiffi 

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drodioContributor I
posted in Portable speakers
Trying to use Move 2 on two different wireless networks

I’ve got a home wireless network, and another Starlink-powered wifi network in my Sprinter van.I want to be able to, well, move two Sonos Move 2s between those two networks -- use it at home when I’m at home, and use it on the road when I’m in the Sprinter.This has proven really, really vexing. It’s not immediately clear if this is even possible to do this. After a bunch of research I learned that I can register more than one wifi network as “trusted” in the app.When I registered a second network as trusted, my Move disappeared from the primary network. I got a “system not found” error in the app.I then tried to re-register the Move 2 on the original network. The app found one of the Moves but not the other one.I had to do a factory reset on the Moves to get them to work on the original network again.Am I missing something? Is there an easier way to use the Move on more than one network?

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YuCalJoeContributor II
asked in Portable speakers
SONOS Roam 2 speakers (2) & Denon AVR 760H, Lost clean bluetooth connection, just quiet skipping

I’ve already contacted SONOS and Denon tech support on this one. It’s odd to say the least.History: I bought a single SONOS Roam 2 to test via bluetooth with my Denon AVR 760H. It worked after I got help from Denon (Did a POWER RESET, and a NETWORK RESET). Bluetooth connected just fine and it sounded nice. It even worked nice with my iPhone. During the setup of the SONOS Roam 2, I was never prompted for a number on the bottom of the speaker.Based on the aforementioned test results, I ordered a second SONOS Roam 2. When I received it, I plugged it in to set it up. During the setup, I was prompted for the number on the bottom of the speaker. This was new to me because the first one didn’t ask. Also during the setup, the speaker did a firmware update. I tested it alone via my iPhone, and it worked perfectly.I plugged the first Roam 2 I bought back in, and it did a firmware update. It also asked me for the number on the bottom of the speaker this time. I found this odd. I reprogrammed the

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mnemonicaContributor I
asked in Portable speakers
Sonos Move Bluetooth Connection Issues

We often use our move as a bluetooth speaker.When we want to pair it, it is often not detected by the device we want to pair it with.If it is on, it randomly wants to connect/ pair, and if something else is playing on another bluetooth speaker, it switches to the move without us wanting to.What is the issue here? What can I do to fix the issue?Thanks a lot!

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