Portable speakers

Sonos Roam used to work seamlessly, but some months ago, I started having issues connecting to it from my laptop. Immediately after connecting it would just disconnect. Not sure why but it renders it unusable for when I need it to connect to my laptop.

Does anyone know how to fix this, or whether it’s just not feasible.  I have the following system paired 1 Sonos beam, x2 Sonos ones and a sub. I call this pairing BEDROOM. This pairing is connected via HMDI arc from the Beam to the TV. When I group my Sonos roam SL to the bedroom pairing, the Sonos Roam SL will also play the tvs audio, Albeit with a slight delay.  However, when I group my Sonos Move to the Bedroom pairing, the Move is silent. No audio comes out.  for context if I use airplay from my Iphone, I can group all of my devices, including the Move and play music, YouTube etc.  the problem seems to only be the Move refusing to play audio when grouped with the bedroom pairing and the TV is the source of audio.  I have tried restarting the Move, turning the whole system on and off etc and can’t seem to fix this issue. 

I recently bought a Sonos Move (1) on sale and am very happy with it. I went to a Best Buy this week and they had a display of all the small Sonos things. Four or five of them. I listened to the same demo music on all of them and it seemed very clear at least in that setting that the Move 2 sounded the best. I just wanted to share that experience. Especially since it is a modest looking smallish mono-looking unit costing a rather hefty $450. So, the fact that it sounds so good is something you should be proud of and will probably be noticed. By the way, in marketing, providing sampling for prospective costumers is a vitally important thing if in fact you are selling quality and not just selling image. So keep putting that stuff in stores on display guys.  $450, though! There must be a lot of fancy materials in there. It’s pretty heavy as you know.

How do I get my line in to work on my new Sonos Move 2?

My daughter recieved the Roam about 4 years ago and has never been able to get it set up.  I recently began trying again to see if I could do it.  It has been recognized by the system and Wifi has been connected but it will not allow me to register the device.  I would like to at least be able to use it as a blue tooth speaker but understand that can’t be done unless the device is registered.I don’t understand why this has to be so complicated with all the personal information required and the many steps needed.  I see instructions to reboot my router, turn the device on and off holding the button until the second tone…, and finally, to sign out of the app and back in.  All I want to do is use the speaker with Blue tooth.  This seems like a very touchy system for something that has been around for a number of years and for a speaker that is not inexpensive.  Why do I need a SONOS app to play music from Alexa or apple music?  I can do this through bluetooth from my phone or Alexa device

Battery always emptynot possible to shut down completely and even of you shut down the battery stil drains Mike a rocketso This is a junk product 

“There was a problem adding Sonos Voice Control. Make sure product is connected to Wi-Fi.”This is the error I have been getting every time I try adding SVC. Was able to add Alexa and it works. My phone with the Sonos App is on the same Wi-Fi network as the Roam 2 , same channel. T When I try to add SVC, it takes several minutes until that error message above is displayed.Tried using a different WiFi router, logging off/on from the Sonos App, re-installing the app. But for some reason, I cannot get SVC added. Would really like to do away with Alexa, if I can only add SVC. Any ideas? Why I cant add SVC to Roam 2? What is causing this?

I have 3 Sonos devices: Move, One, and Roam. I previously used a tp-link router, no major issues. But this weekend I upgraded to asus rt-be86u (which is wifi7 but only has 2.4ghz and 5ghz bands). i have 35+ devices that connected seamlessly to the new router, including the Sonos One and the Roam.  However, the Move did not connect. Factory reset Move and attempted to re-add to my existing system. Sonos app (new one) discovers the Move, goes through process of adding it, but gets hung up where it is connecting to the router’s WiFi network. reset modem as well. No luck. searched online this forum for help/ideas, tried several, including ensuring airtime fairness was disabled on both 2.4 and 5ghz band, turning off internet access for all devices through parental controls, etc. updated app, iOS, etc. tried using a different device to set up (iPad instead of iPhone 16). Tried connecting to a legacy IoT network that I set up on the router for older devices. Tried changing channels of existin

hi my name is Adam. I recently got a new speaker. The Sonos Roam SL and I know it has warranty, but I think I accidentally purchased the warranty the extended warranty early. Can I cancel it and re-purchase it again or do I have to be buying a new device and then pay for the new one 

Has any one seen a rapid loss of charge while the speaker is left on the wireless charger but not turned off. My experience is that the speaker battery will go to zero in under 3 hours  is the wireless charger essentially drawing power? 

In late 2023 both of my Roam speakers died and would not charge whether through wired or wireless Sonos chargers. When I contacted Sonos, one of the speakers was eligible for full replacement as it was still in warranty and the other was eligible for a discount to purchase a new Roam. According to the instructions from Sonos, I was given a UPS return label and packaged them up. I was told I would receive a new speaker in the mail for the fully warrantied one, and a code via email to purchase the other (since it was only partially covered.I received no responses of any kind and attempts to contact Sonos have resulted in being passed between “the warranty department” and “the marketing department” for unknown reasons. If Sonos reads this can you help please???

I dont know how to connect/use my Sonos Roam 2 without the Roam 2 not using wifi

My sonos move 2 will not connect to my apartment building wifi, and when i try to connect it via bluetooth by pressing the bluetooth button on the back it wont go into pairing mode, i made sure everything was up to date and charged, i just purchased the speaker a few days ago and still havent been able to enjoy it, is there any fixes?

My Sonos Move is grouped but not playing music, although the app says it is playing, showing its volume control and all.  It responds to voice commands, like “hey Sonos, play music”, and responds back like “awesome” or “good choice” and all grouped speakers starte playing except the Move.  Again, the App shows it is playing with song name and everything.  See below.  This is extremely frustrating.  Please help! 

I have a house full of Sonos speakers and love them !!I first set up my new move2 yesterday. Got latest update and set up on wifi.it played music via Bluetooth straight away but next day - connected but no sound. other tech savvy family members couldn’t get their music playing either.  if this is the pattern then it’s going back !!!

- Scenario: I have my phone, I’m at the beach (no wifi), I have 2 speakers (maybe two Roams or two Moves or whatever portable combination)- Question: Why am I not able to play the music on both speakers?  I have the Roam 2, the Move 2, I think they have Bluetooth 5.0, is it a limitation of the Bluetooth?I remember my years-old JBL speakers playing all together with Bluetooth… so what am I missing here?  Is Sonos not focusing on portable speakers at all? I need speakers that work together at home and I also can use them outside.  I would love to hear a technical reason for the lack of this capability And no, I’m not looking for workarounds, like bringing two phones, changing the SSID of the hotspot and all that jazz

Hello. I currently have full Sonos surround for my tv setup. It have the arc, two era 100’s as the paired surround speaker, and a bass. My main goal is trying to connect my audio-technica Bluetooth record player to my system.   I just bought a roam 2, which is able to connect to my record player. Thinking that I could then connect the whole system once I did that. The issue now is when I select to connect ‘everywhere’ an error pops up every time saying ‘unable to connect, try again later’ Any suggestions to fix this problem? Or another to connect my Bluetooth record player? 

The Equalizer Sonos Move 2 ist without Funktion, no change with Bass and treble.

My Sonos Move has stopped playing music. It is a stereo pair.I can control the volume and play/pause the music of the system on either of the units.Sometimes one of the units will suddenly work for a while.I have submitted diagnostics #***********Moderator edit: diagnostics number recorded and removed

I have been waiting for over 45 min for support (chat) after waiting for over 30 minutes trying to call Sonos. Why not help customers within a reasonable timeframe to make sure one would recommend Sonos, buy products again and shout its products from the rooftops? Who knows this community is able to help me out! I cannot use my Sonos Roam / not connect the Sonos Roam; the Roam is not recognized by my iPhone nor Macbook.I charged multiple times with two (10V) chargers, to be sure it wasn’t the charger that caused problems; After plugging a charger the orange light does shine for a few seconds and the white light on top starts flashing; Pressing the on off button does not cause anything; no sound, no difference in flashing lights; Pressing the play button long results in the top light flashing white and orange, as described in the support article, but no matter how long I press and wait, the light does not turn green; the WiFi is working. I uninstalled the apps on both my Iphone and Macb

I have had a Move Wall Hook for a few years now.  I wouldn’t say it gets a huge amount of use but it’s mounted in our bathroom and is good when having a relaxing bath. However on Christmas Eve and after 30 mins of being on the wall hook, the front face of the wall hook detached and my Move Gen 1 dropped from a height of 5ft on to a tiled floor.😭Needless to say, this hasn’t enhanced the aesthetics of my Move! If any of you have a Move Wall Hook, I’d be very wary of using it! 

I have a new Sonos Roam 2 speaker which I have connected to my Sony KD-43X800H TV via Wi-Fi, but the sound breaks up intermittently.I wish to try connecting the speaker to the TV using Bluetooth; however, my TV doesn’t have the A2DP multimedia profile which I understand is necessary for this connection.I am looking for an intermediary device to enable this Bluetooth connection to work.I hope someone has the answer!

As far as I can tell it seems that it is not possible to connect to a Beam 2 to play music via Bluetooth. However, Sonos makes the Move and Roam products which to allow connecting via Bluetooth. It seems it’s also possible to group a Move 2 and a Beam; what’s still unclear to me is whether you can then play music on the Beam (and possibly a sub it is bonded with) via Bluetooth connected to the Move 2? I’m really only trying to do this for music / podcasts, so it’s not the end of the world if it introduces some kind of sync issue for TV. Thanks!Moderator edit: Edited to specify Move 2 as with title, as Move 2 can but Move cannot.

After some time without use, being over the disconnected base the Sonos Move 2 doesn’t react when I connect the baseConnected directly with the USB cable to the charger the only reaction is Intermittently (every 10 seconds) on the front of the Move a white light comes on at the top and a red light at the bottomThen I tried a factory reset by pressing the bluetooth button and connecting again the USB cable, but it goes on Intermittently (every 10 seconds) on the front of the Move 2 a white light comes on at the top and a red light at the bottom.

My Move won’t reboot/factory reset and won’t play music, or except a firmware update etc. Sonos tech support were very helpful and patient, but the device can’t be fixed. I’ve replaced it with a Move 2.  Now I want to remove the Move from my account here https://www.sonos.com/en/myaccount/system/households/devicesThe usual way to do this is factory reset the device.  What’s another way of removing it from my account?