Trending Lyricist I

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Roam Trueplay microphone issue

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Hi. I am trying to Trueplay-tune my Roam which I use alone in one of my rooms. But the app asks me to turn on the mic, which is on, and then there is no way to procede further from that screen.. I have tried turning the mic off then on, doing that also before starting the tuning etc etc ....every variation possible! Still get stuck on that mic request screen

I tuned all my other speaker setups in various rooms without an issue.

Am attaching a screenshot of where I get stuck

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Corry PAnswer

Sonos Staff

Hi @fnegrin

Welcome to the Sonos Community!

I at first had some trouble understanding what the issue was, but I think I now understand the misunderstanding.

Roam will tune itself automatically - when the setting shown in your screenshot is on (as it is there), you need do nothing else. Tuning is not performed in the app or with the app’s assistance. Roam will detect when it has moved, wait for the movement to stop, then automatically retune itself, even whilst playing. There is nowhere in the app for you to go to proceed with tuning.

As a result of this, I do not recommend that you reset your Roam, but if you already have, then you already have - no real harm done.

I hope this helps.

"Common sense is the collection of prejudices acquired by age eighteen." - Albert Einstein

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nik9669a

Senior Virtuoso

Have you tried shutting down the Roam and restarting it? Restart, not reset. And perhaps the phone app too?

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fnegrinAuthor

Trending Lyricist I

Thanks. Yes I have… 😔

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nik9669a

Senior Virtuoso

Have you also tried toggling the Mic button on/ off a few times?

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fnegrinAuthor

Trending Lyricist I

Yes, I have, both in the app and on the roam itself...and the weird thing is that when in the process of starting the tuning, when I get to that screen you see in the screen shot, toggling that button doe snot turn on the the mic or turn it off. And when I do it myself on the roam itself it turns on but the toggle in the app on that screen doe snot change. There seems to be a disconnect between the actual state of eth mic on the roam and what the app thinks the state is.

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nik9669a

Senior Virtuoso

That’s what I hoped might clear if app and Roam were both shut down for a few minutes. You could try deleting the app and reinstalling it? Or speak to Sonos support.

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fnegrinAuthor

Trending Lyricist I

will do. WIll try a factpory reset first then call them if not! many thanks!

Corry PAnswer

Sonos Staff

Hi @fnegrin

Welcome to the Sonos Community!

I at first had some trouble understanding what the issue was, but I think I now understand the misunderstanding.

Roam will tune itself automatically - when the setting shown in your screenshot is on (as it is there), you need do nothing else. Tuning is not performed in the app or with the app’s assistance. Roam will detect when it has moved, wait for the movement to stop, then automatically retune itself, even whilst playing. There is nowhere in the app for you to go to proceed with tuning.

As a result of this, I do not recommend that you reset your Roam, but if you already have, then you already have - no real harm done.

I hope this helps.

"Common sense is the collection of prejudices acquired by age eighteen." - Albert Einstein

N

nik9669a

Senior Virtuoso

Ahh, so the screenshot @fnegrin shows above is simply confirming that the microphone is on, as it is required to be? I read it to mean “it’s currently off and it needs to be switched from off to on”.

Or do you mean “don’t force a Trueplay”, @Corry P?

F

fnegrinAuthor

Trending Lyricist I

Oh , I see. As I have tuned my other “rooms” with different sets of speakers in them and the procedure involves the speakers making sounds while I walk around with my phone waving my arm, I was expecting that same procedure. So there is no such thing? How come then every time I open the app it tells me I have the tuning of the roam still pending….? Once I get to the “you need to turn the mic on to proceed with the tuning” screen you have seen, and make sure the mic is on (manually on teh roam becaus ethat toggle on teh screen does nothing , there is then now wher eto click “done” or “next “ or any way to come out of teh procedure and orreturn to the main part of the app. SO.. it feels like the procedure is incomplete. And indeed next time I enter the settings in the app it asks me to trueplay tune my roam . All my other rooms and speakers show as already tuned. The roam does not

Corry P

Sonos Staff

Hi @nik9669a

Ahh, so the screenshot @fnegrin shows above is simply confirming that the microphone is on, as it is required to be? I read it to mean “it’s currently off and it needs to be switched from off to on”.

Not so much confirming as notifying of the requirement - my Roam has it’s mic on, and I see the exact same screen.

Hi @fnegrin

Oh , I see. As I have tuned my other “rooms” with different sets of speakers in them and the procedure involves the speakers making sounds while I walk around with my phone waving my arm, I was expecting that same procedure. So there is no such thing? How come then every time I open the app it tells me I have the tuning of the roam still pending….? Once I get to the “you need to turn the mic on to proceed with the tuning” screen you have seen, and make sure the mic is on (manually on teh roam becaus ethat toggle on teh screen does nothing , there is then now wher eto click “done” or “next “ or any way to come out of teh procedure and orreturn to the main part of the app. SO.. it feels like the procedure is incomplete. And indeed next time I enter the settings in the app it asks me to trueplay tune my roam . All my other rooms and speakers show as already tuned. The roam does not

So, there are three types of TruePlay Tuning:

TruePlay Tuning - this is the “full” version that has been around for years. It requires a supported Apple device to be performed, and is done in the app. Special tuning noises are heard.
Auto-TruePlay - only available on our portable products (Roams and Moves, non-SL versions), this is performed entirely by the product and is done during playback, and after the unit is moved. No special tuning noises are heard
Quick TruePlay - currently only available on Era models and Arc Ultra, this involves the app to initiate the process, but is done using the product’s own microphone. Special tuning noises are heard.

Regarding the prompt to Tune your Roam, it is possible that you are seeing this because you have Auto-Trueplay enabled, but the microphone disabled. Given that you’ve already tried toggling it off and on again (note that if you do not see a small, white light next to the Mic button on your Roam, then the mic is not on, and you can also check from the room setting’s Product section (Settings icon » [room with Roam] » Roam » Microphone)), I think this may solely be an issue with the app. Please try resetting the app by going to User icon » App Preferences » Reset App » Reset. Once done, please reopen the app and opt to connect to an existing system when prompted. Hopefully, that will clear the prompt to tune your Roam.

I hope this helps.

"Common sense is the collection of prejudices acquired by age eighteen." - Albert Einstein

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