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wifi interference to Roam

  • February 22, 2025
  • 2 replies
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I usually use my Roam to play in the kitchen while the Beam and Era 100 x2 play in the loungeroom. The beam is connected to a Panasonic TV via the Viera HDMI connection. The TV is connected to my Optus router via WiFi which is in the dining room off the kitchen. 

It is common for the Roam to suffer interference when playing music, but not when playing conversations on You Tube for instance.

Since the Roam is in the same room as the Router (sitting atop a sideboard about 2m above floor level) I am puzzled as to the cause of the interference. I am assuming that the Roam is connecting directly to the router, but is that correct? Does it connect to the Beam? The Beam and Roam are not on a direct line of sight, There is a laundry between them. The lounge, dining room and kitchen wrap arounfg the laundry in a horsehoe shape.

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2 replies

Airgetlam
  • Airgetlam
  • February 22, 2025

Because the Roam can’t be used as a surround speaker, it must connect to your router, and not the Beam directly.

I suspect you have a level of wifi interference that is enough to disturb the bandwidth necessary for music, but not enough to disturb conversations when grouped with the Beam. 

Try moving the Roam temporarily, closer perhaps to your router for confirmation. Of course, read the linked FAQ.

However, you may want to submit a system diagnostic within 10 minutes of experiencing this problem, and call Sonos Support to discuss it. But don’t post the resulting diagnostic number here, they get sensitive about GDPR.

There may be information included in the diagnostic that will help Sonos pinpoint the issue and help you find a solution.

When you speak directly to the Support staff, they have tools at their disposal that will allow them to give you advice specific to your network and Sonos system.

 

Bruce
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  • Narravic
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  • Trending Lyricist I
  • February 22, 2025

Thanks Airgetlam.

The Roam is playing in the same room as the Router, which is why I am puzzled. No more than 3m apart and nothing between them. The Router is up high as I mentioned.

I have used the Sonos support staff a few times and submitted diagnostic reports. I find them very competent and helpful. However I think that Sonos could provide more info arranged around workflow relating to common tasks or problems. The features-based user manuals may be great for marketing & sales but lacking the coherence required when dealing with a workflow task such as initial setups, grouping and operational issues like this. The articles about WiFi problems were of no help to me with this issue. All suugested solutions had been considered.

I appreciate your prompt response.

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