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harharwood5611
Contributor I
February 2, 2025
Answered

Move 2 no longer working after reset due to Sonos App issues

  • February 2, 2025
  • 3 replies
  • 772 views

I received a Move 2 as a gift back in December. I was able to get it set up and connected to the SONOS app and also had no issues with bluetooth connectivity. I normally just connect the Move 2 through Apple Music or other family members connect to it through bluetooth. I recently went into the app to play music and my Move 2 was no longer shown in the app. I troubleshooted and tried to reconnect but nothing worked. Based on guidance for the app, I reset my Move 2 following the instructions (I had previously rebooted the Move 2 prior to reseting). Nothing has worked to get the app to recognize my Move 2. After multiple efforts, and after reading about all of the issues with the SONOS app, I just tried to turn on bluetooth and play music from my iPhone. Now Move 2 won't connect to my phone. I also pressed the bluetooth button on the back of the Move 2, but it no longer chimes when it's in bluetooth mode. Now nothing seems to be working on the Move 2.

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Best answer by Ken_Griffiths

Ensure the controller device and home network meet the system requirements shown in these two links:

Then maybe try the steps again in the following order…

Reset the Sonos App from the "user settings/app preferences” and slide the app offscreen to close it fully, or you can uninstall/reinstall the App instead, but don’t open it.

Factory reset the Move speaker and wait until its status LED is flashing green and then open the Sonos App and select to create a system by adding ‘speaker or component’ and follow the instructions on screen and see if that perhaps works for you.

3 replies

Ken_Griffiths
Ken_Griffiths
February 2, 2025

If the Move speaker is your one and only Sonos device and you factory reset it, then you also need to reset or reinstall the Sonos App too. On startup of the App you need to create a ‘new’ system. Then go from there… please note though that this is if it’s your one and only device.

The Move status LED on factory reset will flash green when it’s reset and ready for attaching to the new Sonos System/Household.

    harharwood5611Author
    Contributor I
    February 2, 2025

    Ken,

    Yes the Move 2 is the only Sonos device. I did reinstall Sonos App and clicked add new product when I reopened the app. I get through set up (recognizing my Move 2 device and WIFI setup). I just got a notice saying “Move 2 was added but may not appear in your System. If so, press and hold power button for 5 seconds, then turn your Move 2 back on to finish setup from system settings”. So my product doesn't show up in app. When I go to System Settings, my choices are “Add Speaker or Component” or “Switch System”. If I click “Switch System”, Under “Current System” it says “system not found”. I also have the choice of “Set Up a New System”. if I click, that it goes into “Searching for nearby products”, but never finds my Move 2.

    Ken_Griffiths
    Ken_GriffithsAnswer
    February 3, 2025

    Ensure the controller device and home network meet the system requirements shown in these two links:

    Then maybe try the steps again in the following order…

    Reset the Sonos App from the "user settings/app preferences” and slide the app offscreen to close it fully, or you can uninstall/reinstall the App instead, but don’t open it.

    Factory reset the Move speaker and wait until its status LED is flashing green and then open the Sonos App and select to create a system by adding ‘speaker or component’ and follow the instructions on screen and see if that perhaps works for you.

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