Move 2: suddenly red light, can´t find after reset

Question

Hello community,I´ve had a bad start today: my Move 2 started blinking red (after being put in the charging base).I did the reset but even if now blinks green, I can´t find and connect it anymore. I´ve looked up already some other posts, did the login out and back in of the app. Still can´t be found. I can see a SONOS Wifi network, not sure if that hints at something.I´m grateful for any help! PS: I´m running Android on the phone and Win on the laptop. Nothing should have changed on my internet network...

UKMedia · Accepted Answer

A flashing green light signifies it is ready for setup. When you say you can’t find it, is this before or after you have readded your device? Also, if this is your only Sonos device then you have deleted all of your settings and music services by factory resetting your Move 2.

A flashing Red Status light however indicates a fault and that you should contact Sonos Support, however the Factory Reset also deletes all of the fault diagnostic information.

If you haven’t realised yet, it’s not a good idea to Factory Reset your Sonos device, until advised to…

https://support.sonos.com/en-gb/article/sonos-led-lights

UKMedia · Answer

I somehow finally managed!I went into the “Switch System” settings and set it up as a new system…not sure why it couldn´t find it before.Because when you reset your one and only device, you delete the system as the details are stored on each device.

Sign up

Login to the community