Why does my Move constantly disconnect?

Have you tried connecting to the Moves via AirPlay instead?

​@GuitarSuperstar have you setup a Move via AirPlay before? I’m not interested in even trying unless it’s going to work 100%. I want a 100% guarantee this product will work like any other speakers I have (Sony, Bose, etc.). I don’t believe they can, because Sonos decided very early on in development they wanted control over your life by making the system primarily based on WiFi and your smartphone, which introduces a host of troubleshooting nightmares. 

Note I have an Android phone, so I’m not sure how to even start setting up AirPlay. Right now, I can’t even get the Moves to connect to my new WiFi router. In addition, after a factory reset, one of them won’t even turn on anymore although it has near a full charge.

As you can tell, multiple problems. Way too complicated, and I’m a career IT guy with Masters in Architecture and an Ivy League MBA who has troubleshooted for years as a professional network engineer and retired as a product designer and owner of a cybersecurity company. If it’s too hard for me, how will my mother figure it out?

Now that I’m looking to dump these things for dirt, I’ve noticed postings on OfferUp, and nobody is buying these things for half off list, brand new out of the box. One description in a post I read said that they used it once but didn’t like it. I wonder why when it has such incredible sound… hmm, maybe because of the horrible tech design? The only people dumb enough to be buying more than one of these things have to be the people that had a simple one speaker setup and then decided to go all-in fitting out their entire house. Only after spending thousands did they probably realize the scam they fell into. Stepping back and looking at the Sonos business model objectively, I don’t think you can disagree with that statement. The business is built on getting customers locked into an ecosystem as the #1 priority to drive profits, not to provide the best experience for customers.

I swear to God that I was initially planning on fitting out my entire home with Sonos. That was my honest plan. I was ready to drop thousands of dollars. Get the Moves first and use them for a home theater. I was ready to buy an Arc for my TV with sub and rear speakers, architectural speakers for the patio, etc. Once I realized I couldn’t use the Moves as rear speakers (for no good reason), I got very lucky when a lightning deal for a huge Sony OLED TV fell in my lap. I got the top of the line Sony theater system soon after, and relative to Sonos, it is pure heaven. Great sound and never even a small tech glitch with soundbar, sub, and rears all working as one would expect plug-and-play. No phone, no personal info, nothing out of the ordinary for a set of speakers. Sony just simply works, literally out of the box and into a wall plug. 

Sony to Sonos is like comparing a Lexus to a Telsa. We will see which ones are still around in 20 years because it’s not easy to make solid quality products that work every time, last for years, with a smooth customer experience start to finish without the customer feeling like they are getting taking advantage of because they got what they expect to get for the top dollar they paid without all the marketing hype and false promises.

Streaming music via AirPlay from a Mac or iOS device is pretty simple:

https://support.apple.com/en-us/105068

Also, in general, Sonos speakers are not designed to be computer speakers. From my experience, when you use Sonos devices the way they are intended to be used, the less likely you will experience any problems.

Looked over your link and realized that AirPlay was exactly how I have been connecting with them for the past several years when they were “working”. But again, they had such a long delay that I constantly had to refresh them by switching to the Mac speakers and back again. I can’t imagine the number of hours I wasted doing that. IMO, that is not a “working” product. It never worked like it should in that specific regard to an AirPlay setup, and I’d be surprised if you could get them to work.