Unfortunately, posting here doesn’t reach Sonos support, this is merely the community for users like you. If you’re interested in touching base with Sonos Support directly to discuss options, you need to call them.
Thank you.
I’m so sorry to have a rant, I didn’t appreciate Sonos would not respond.
Rants are OK, it’s just the expectation that you’re reaching people who can do something that needs to be adjusted slightly. I would guess that the forum moderators have some sort of summary they pass on, but 99% of the folks who are reading this are other users, just like you.
It is your last sentence, demanding a fix or replacement, that I was most concerned about. If you feel your Roam isn’t functioning properly, the best route for either option is to call Sonos Support directly to discuss it.
One thing to check because I have had a similar problem; no sound yet the App says it is connected.
The solution was to turn up the volume. I am still puzzled how the volume had been decreased so much, but I am careful now to ensure no sound means to check the volume before doing anything else.
