Home theater

When a few products are grouped all is fine all is well then a product cuts out but shows it’s playing. I remove it from the group and play and it’s ok but when regrouped no sound can be played. It’s quite frustrating and I’m really considering selling the sonos and getting another system. Too many issues. 

I have a Samsung TV. Audio set to Dolby Atmos. Shows EArc. I have Now TV uktra boost, which supports Dolby atmos. I play a show through there and the arc shows Dolby Multichannel PCM 2.0. Is this atmos?

Dear Sonos team,i placed the Sub Gen 3 in the corner between the wall and the TV cabinet. The distance between the TV stand and the wall is 43.5 cm. In practice, the Sub is positioned in the center of that distance. Is the position correct? Or is it better to always keep it in that space but a little more towards the outside? So that the two acoustic ports of the sub have a little more "breath".However i am very happy with how the sub works, the bass is spectacular.Good job

I have a solid red status light on ARC after update.Reboot and attempt at factory reset have the same result. 2 slow white flashes on the status light followed by the speaker light flash, this sequence loops a few times then solid red.I have tried factory reset with ethernet cable connected as well. SONOS chat support was not help after 2 hrs waiting for responses. any help please??  

Hello,I have an extensive SONOS system throughout my home and an Arc+2-ones+sub in the living room. The issue first occurred 5-6 weeks ago while an Amazon playlist was playing at a reasonable volume with 4 rooms grouped.It happened again 3-4 weeks ago and it was also on an Amazon Playlist with 4 rooms including arc grouped.  At this point, I assumed that it was a song with an issue.  It was annoying and creepy but I'd eventually be able to find/remove the song from my playlist.It happened again today while listening to an apple Playlist and I know for a fact it was a different song.It took me until today to realize the sound is emanating from the arc(because the sound is so loud it sounds like its coming from everywhere including inside my brain).  For a random period of I'd say is 5-8 seconds, a loud metallic, alien, and haunting sound comes out of the living room sonos which has the arc.  The volume of the sound is inconsistent with the volume of

The Sonos technical service in Spain is out of service. I have tried to contact them via the phone number listed on the website and it appears to be out of service and there is no email address to which I can direct the problem I have with my Sonos ARC EU: Good morning,The power cable connector that connects to my SONOS ARC EU soundbar, acquired on 03/01/2023, once connected to the bar (process that is not easy because since I acquired it it no longer fit correctly) this comes off very easily if the bar is subjected to any movement, with the consequent discomfort.The cable, the connectors and the reception point of the power cable located in the bar are in the same state as when the product was received, presenting this problem from the beginning, although there has come a time when this discomfort has become tedious, because at the slightest movement that the cable suffers, for example when they turn on its TV axis and bar on its base, the cable is relea

I’ve got my surround system set up as described.What I’ve done so far is to use the settings to adjust the distance of the Threes in the app. There is no perceivable difference in sound balance when I do.I have two surround choices: - Beam plus 2Ones - Beam plus 2Threes (current)The Threes are louder than the Beam and I can’t hear the Beam very well. I know the sound is somewhat balanced but it’s hard to tell.I don’t want to set up the Ones, just because, then all three components have mics. I can then separate the Ones in to two further groups.How do I balance the Beam with the Threes.

Randomly, but more often than not, my Beam is muted when I turn on my new TCL TV. The only way to unmute it is through the Sonos app. I am connected via eARC. Once unmuted all is well.

Where is the button on the new SONOS App (as of May/2024) for Speech Enhancement while watching TV.   This button use to be on the EQ screen under Sound.   The same screen that allowed you to adjust Bass and Treble and “Loudness” and also has a Reset button, use to have a button for “Speech Enhancement” while watching TV.  BUT, that button is gone now in the App.   Hard to believe that SONOS would eliminate this option.   So where was it moved to?

I am happy to finally upgrade to an ARC soundbar and Era 300 side speakers.  I watch television/streaming services and listen to music.  Do the surround sound speakers work with television/streaming?  Not sure if I am not setting them up correctly, that my tv doesn’t offer it, or that surround ever works with tv/streaming.

This one is a bit complicated. I have a LG UR8000 TV, Google Chromecast 4K, and Sonos Beam (Gen 2). This week I tried playing the new Lord of the Rings episode and I had no sound. I finally figured out there was a slider to disable Dolby Digital Plus. Once doing that the audio was working, with surround sound, but the Sonos app said PCM Stereo. Before turning off Dolby Digital Plus there was no audio showing on the Sonos app. I never had to turn off Dolby Digital Plus before, thought maybe Dolby Digital Plus is a new option.I am using passthrough bitstream eARC on the LG TV with the Chromecast 4K. I am casting the show from my mobile phone. The Chromecast 4K shows in the settings Dolby Digital Plus is compatible and enabled. PC connected on another HDMI port plays Atmos videos without any audio issues.Prime Video settings are set for Best quality and unlimited data. Also have the Ad-Free tier subscription.Updated Sonos speakers to 80.1-56190 and the issue still

There is a weird behavior between my devices.I have a LG OLED65CXAUA tv and a PS5.  They have worked great together for a while.  In the last year I added a Sonos Beam to the tv - it works great for the TV and the PS5, the sound is wonderful. But weirdly, since I added the Sonos Beam, the PS5 will randomly wake up from sleep mode and the TV switches from whatever I was watching to the PS5.  I can switch it back but it is annoying.To be clear on the set up: the Beam and the PS5 are both plugged into the TV.  Any clue on how to stop this? 

My tv is connected to my sonos playbar. Its working well.I have the soundlevel set to 70 as I Can manage the soundlevel when watching tv using the remotecontroller.so far so good.when using the playbar connected to Spotify, I turn the soundlevel to a much lower level .when I have switched off Spotify and subsequently want to watch TV, the sound level can only be turned up to the low level at which I listened to Music. cannot therefore be optimized for the sound limit Set for the soundbar in the Sonos app.is there any solution to that problem

About a week or so ago, the following behavior began:If I haven’t watched TV for awhile, and then begin to, there will be no audio.  If I open the app, the Sonos system cannot be found by the app.  Restarting the Sonos system by cycling the power to the Arc restores everything.  Until the next time it happens.Insignia Fire TV w/eARC HDMI connection to SonosSonos is the only HDMI connection, cable is secureMy home network is enterprise grade and rock solidThis began suddenly, I have not made any recent Sonos or network or TV config changes

I cannot get my Sonos Amp to play audio from Insignia Firestick TV. I wont go in to specifics regarding prior configuration as needs have changed (major difference is, I only need to transmit audio from TV to Sonos Amp) but know that the prior system worked as needed using same cables. I now have a Insignia Firestick TV connected to RCA Audio Balun connected to ~50 ft of ethernet (I dont know if CAT 5 or CAT 6 but it did work in prior set up) back to audio balun into new Sonos Amp.Note, I can play music through speakers via the Sonos amp just fine. Which tells me the issue lies from the TV to the Sonos Amp. Again, prior wired connection worked just fine. I have tried every TV audio setting/configuration. I am considering returning audio balen (as well as a Sewell Sound Link Audio device that I tried) and will try a 50 ft HDMI but that is not preferred as that requires more drilling and labor (when I dont believe that is necessary as again, it worked on an older TV and Sonos de

So I have an existing system of two Sonos Eras 100’s and one Play:1. I recently made the plunge and decided to buy the Arc for my TV. Easy install: as soon as I did it, I had ZERO issues with my Arc playing audio with my TV//Apple TV. And even though all 4 speakers show up on my system in the Sonos app (iOS), I simply cannot play music to ALL Sonos devices from Spotify. I can either do 1. Play music to my two Eras 100’s + Play:1 *OR* just to the Arc. When I pair them all together in the Sonos app, NOTHING plays - complete silence. HELP! 

I am done with sonos will not play any of my songs any more it is grade out even if it in my downloads on my computer. Don't know what changed this year but now I am going to buy other system that don't have so much control over my music 

Why do I keep getting this message?  

Tijdens TV kijken stopt af en toe het geluid even. Dit is onregelmatig en meestal een of twee tellen. We hebben alles al “gereset” en HDMI poorten gewisseld, maar het probleem blijft. Heeft iemand een oplossing. We kijken op een Philips Ambilight tv en hebben een ziggo next. Moderator Note - Translation by Google:While watching TV the sound occasionally stops for a moment. This is irregular and usually one or two beats. We have already reset everything and changed HDMI ports, but the problem remains. Does anyone have a solution? We watch on a Philips Ambilight TV and have a Ziggo Next.

Sonos s2 app only showing Stereo PCM no matter what source I use. I have reset app and factory reset all speakers. The speakers are all working, but I don't know if I am getting 5.1, etc. 

Hello community!I am a long time user of Sonos and over the years have purchased different systems in my house. I have a living room with an ARC and SUB gen3 that I am planning on adding surrounds and the question relies on whether I get the ERA 100 or 300 based on my room configuration.My coach is against the wall and in a corner so I can only place surrounds in one spot with no much room to experiment with..We watch lots of Dolby Atmos movies and my first option was to get the 300´s but I am worried about sticking a 300 in the corner (see picture) due to sound reflections not being redirected properly or boosting low frequencies quite a lot on that spot. (I know true play can correct for this) On the other hand the other surround has plenty of room (acoustics) as the living room extends quite a lot on the other side.I know if I get the 100´s I won't enjoy atmos on the surrounds and these might be more forgiving as they fire towards the front and

I don’t understand why this keeps happening. For over a year, we never had any issues. Now all of sudden in the past week, our Sonos Beam loses connection. Called tech support the other day because it just would not connect after working perfectly fine the night before. It’s connected to the HDMI Arc port and powers on. Why do I have to disconnect all my other cables just to get it to work? This makes no sense. 

I have a Samsung QE65Q60R (2019) QLED HDR 4K Ultra HD Smart TV, 65" and a Sonos Beam gen 2. I have the NowTV app on the TV and have subscribed to the NowTV boost option that gives 4K tv and Dolby Atmos. I am testing using Jamanji which is shown as having Dolby Atmos but my Sonos App just shows as Dolby 2.0 and not Dolby Atmos. Any suggestions as to why this is and how I can get it to play and show Atmos would be very much appreciated. Many thanks. Gary

Could I Connect My Freebox delta remote with My sonos playbar?

Two days to hear some sounds from the beam (2gen). I used t,he hdmi arc port, modified almost all options on the TV (Sony Bravia) and still no sounds coming from the Beam. Noone available in the chat. Community seems filtered by AI in such a way no informative aims can be drawn. It seems to me that these products are not mature for electronic mass market. I will give it back. By