connect sub to Arc Ultra

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I just bought a Sub 4 to connect to one of my two rooms: living room or Basement tv.
the sub easily connects and disconnects from the living room but I cannot get it to connect to my Arc Ultra in the basement tv room.
any suggestions?

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BobauchAnswer

Contributor I

I ended up factory resetting all three components: the arc ultra, sub 4 and eco 300’s. Everything is working perfectly now. Thanks very much for your help!

Mr. T

Have you physically moved the Sub to your basement? Do you have any other Sub already connected in the basement?

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BobauchAuthor

Contributor I

Hi, yes I moved the sub to the basement, where I did have a sub 3 installed for a short time. I sold the sub 3 and don’t see any way to uninstall it from the app.
the app easily allows me to connect to my living room Evo 300’s, but when I try to connect to the basement tv room, it states that no sub is found.

Mr. T

Does the Arc Ultra still think the Sub (Gen3) is still bonded with it? Prior to selling the gen 3 did you remove it from the Arc Ultra?

I’d be tempted to factory reset the Arc Ultra, then see if you can add the Sub 4 to it afterwards.

Stanley_4

Grand Maestro

It might be good to have a Feature Request to add an "Unbond a missing/broken Sub or surrounds.' to the App to remove the need for the factory reset in these situations.

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BobauchAuthorAnswer

Contributor I

I ended up factory resetting all three components: the arc ultra, sub 4 and eco 300’s. Everything is working perfectly now. Thanks very much for your help!

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